Postgraduate Certificate in Advanced CRM in Contact Centres

Tuesday, 17 February 2026 03:12:14

International applicants and their qualifications are accepted

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Overview

Overview

CRM

is a vital component of any successful contact centre. A Postgraduate Certificate in Advanced CRM in Contact Centres is designed for experienced professionals seeking to enhance their skills and knowledge in this area.

Developed for those already working in contact centres, this programme focuses on advanced CRM techniques and strategies to improve customer engagement and satisfaction.

Through a combination of lectures, workshops and group discussions, learners will gain a deeper understanding of how to implement effective CRM systems, manage customer data and analyse performance metrics.

By the end of the programme, learners will be equipped with the skills and knowledge to drive business growth and improve customer experience.

Take the next step in your career and explore this exciting opportunity to advance your skills in CRM. Contact us today to learn more.

CRM is at the heart of any successful contact centre, and our Postgraduate Certificate in Advanced CRM in Contact Centres will help you master its power. This course is designed to equip you with the skills and knowledge to drive business growth, improve customer satisfaction, and enhance your career prospects. By learning from industry experts, you'll gain a deep understanding of CRM strategies, tools, and best practices, as well as how to measure and analyze their impact. With a focus on practical application, you'll be able to CRM like a pro and take your career to the next level, opening doors to new opportunities in sales, marketing, and customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Contact Centre Operations and Management •
• Advanced Call Handling and Escalation Techniques •
• CRM Data Analysis and Reporting •
• Social Media and Customer Engagement •
• Personalisation and Segmentation in CRM •
• Customer Journey Mapping and Analysis •
• Advanced Analytics and Predictive Modelling •
• Change Management and Cultural Transformation •
• CRM Implementation and Integration Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Advanced CRM in Contact Centres

The Postgraduate Certificate in Advanced CRM in Contact Centres is a specialized program designed to equip learners with the skills and knowledge required to excel in the field of customer relationship management in contact centres. This program is ideal for professionals who want to enhance their existing skills and knowledge in CRM, particularly in the context of contact centres. By completing this course, learners can expect to gain a deeper understanding of the latest CRM trends, technologies, and best practices, as well as develop the ability to analyze complex customer data and create personalized customer experiences. The learning outcomes of this program include the ability to design and implement effective CRM strategies, analyze customer data to identify trends and patterns, and develop skills in using CRM software and tools. Learners will also gain an understanding of the importance of data quality, data governance, and data analytics in CRM. The duration of the program is typically 6-12 months, depending on the institution and the learner's prior experience and qualifications. This allows learners to balance their studies with their existing work commitments and gain the knowledge and skills required to advance their careers in CRM. The Postgraduate Certificate in Advanced CRM in Contact Centres is highly relevant to the industry, as it addresses the growing need for organizations to develop and implement effective CRM strategies that drive customer engagement, loyalty, and retention. By completing this program, learners can demonstrate their expertise in CRM and enhance their career prospects in the contact centre industry. The program is designed to be flexible and accessible, with online and part-time study options available. This makes it ideal for professionals who want to upskill or reskill without having to take a break from their work commitments. Overall, the Postgraduate Certificate in Advanced CRM in Contact Centres is a valuable investment for anyone looking to advance their career in CRM and drive business success in the contact centre industry.

Why this course?

Postgraduate Certificate in Advanced CRM in Contact Centres holds significant importance in today's market, particularly in the UK. According to a survey by the Contact Centre Federation, 75% of UK businesses have implemented CRM systems to improve customer engagement and retention (Source: Contact Centre Federation, 2022). Moreover, a study by the Centre for Contact Centre Research found that 60% of UK contact centres have experienced a significant increase in customer complaints due to inadequate CRM systems (Source: Centre for Contact Centre Research, 2020).
Year Percentage of UK Businesses with CRM Systems
2018 40%
2020 60%
2022 75%

Who should enrol in Postgraduate Certificate in Advanced CRM in Contact Centres ?

Ideal Audience for Postgraduate Certificate in Advanced CRM in Contact Centres Are you a UK-based contact centre professional looking to enhance your skills and advance your career? Do you want to stay ahead of the curve in the rapidly evolving customer relationship management (CRM) landscape?
Key Characteristics: - Typically hold a bachelor's degree in a relevant field such as business, marketing, or communications - Have at least 2 years of experience in a contact centre environment, preferably in a leadership or management role - Are looking to transition into a more senior position or take on additional responsibilities - Are interested in staying up-to-date with the latest CRM trends and technologies - Are based in the UK, where the contact centre industry is a significant contributor to the economy, with over 1.3 million people employed in the sector (Source: Office for National Statistics)
Career Goals: - To become a CRM specialist or manager, responsible for implementing and maintaining CRM systems - To take on a leadership role, overseeing the contact centre team and driving business growth - To stay ahead of the competition by developing advanced skills in areas such as data analysis, customer insights, and process improvement - To enhance their career prospects and earning potential in the UK job market, where the average salary for a CRM manager is £43,000 per annum (Source: Indeed)