Level 3 Diploma in Customer Service

Monday, 26 February 2024 15:40:56

International Students can apply

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Level 3 Diploma in Customer Service

Overview

The Level 3 Diploma in Customer Service is designed to provide learners with a comprehensive understanding of the principles and practices of customer service. This course focuses on developing essential skills and knowledge required to excel in customer service roles across various industries. 

Throughout the program, learners will explore topics such as understanding customer needs and expectations, delivering excellent customer service, handling complaints and resolving conflicts, and building strong customer relationships. They will also develop effective communication, problem-solving, and interpersonal skills.

By completing this diploma, individuals will gain a solid foundation in customer service and be equipped with the skills necessary to provide exceptional service, enhance customer satisfaction, and contribute to the overall success of an organization.

Equip yourself with the essential skills for providing exceptional customer service with the Level 3 Diploma in Customer Service. This comprehensive course is designed to develop your knowledge and abilities in delivering outstanding customer experiences. Whether you're currently working in a customer-facing role or aspiring to enter the customer service field, this diploma will provide you with the expertise to excel. Dive into key areas such as understanding customer needs, effective communication, problem-solving, and building customer relationships. Through practical assessments and real-world scenarios, you'll develop a deep understanding of customer service principles and learn how to handle challenging situations with professionalism. Upon completion, you'll be equipped to pursue a range of customer service roles, such as customer service manager, team leader, or customer support specialist. Take a significant step towards a successful customer service career by enrolling in the Level 3 Diploma in Customer Service. Enhance your skills and unlock opportunities to exceed customer expectations.

Career path

The Level 3 Diploma in Customer Service is designed to provide learners with a comprehensive understanding of the principles and practices of customer service. This course focuses on developing essential skills and knowledge required to excel in customer service roles across various industries. 

Throughout the program, learners will explore topics such as understanding customer needs and expectations, delivering excellent customer service, handling complaints and resolving conflicts, and building strong customer relationships. They will also develop effective communication, problem-solving, and interpersonal skills.

By completing this diploma, individuals will gain a solid foundation in customer service and be equipped with the skills necessary to provide exceptional service, enhance customer satisfaction, and contribute to the overall success of an organization.

Key facts about Level 3 Diploma in Customer Service

Level 3 Diploma in Customer Service: Enhance your career with this accredited course. Develop essential skills in communication, problem-solving, and customer interaction. Gain a recognized qualification to excel in customer service roles across industries. Learn to manage customer expectations, handle inquiries, and deliver exceptional service. Flexible online learning, expert guidance, and practical assessments. Boost your employability and advance in your career. Enroll now for a comprehensive customer service education that sets you apart. Achieve excellence in customer satisfaction and unlock opportunities for professional growth.

Why this course?

The "Level 3 Diploma in Customer Service" is essential for individuals aiming to excel in customer-centric roles. This course provides vital skills and knowledge in communication, problem-solving, and customer interaction. With recognized accreditation, it boosts employability in diverse industries. Gain expertise in managing customer expectations, handling inquiries, and delivering exceptional service. Elevate your career prospects, enhance customer satisfaction, and stand out in the competitive job market. Enroll now to acquire practical skills, build confidence, and pave the way for a successful customer service career.

Who should enrol in Level 3 Diploma in Customer Service?

The Level 3 Diploma in Customer Service is designed for individuals who are passionate about delivering exceptional customer experiences. This course is ideal for those currently working in customer-facing roles, such as customer service representatives, sales associates, and front-line staff. It is also suitable for individuals looking to enter the customer service field and develop the necessary skills to excel in their roles. Whether you're in retail, hospitality, call centers, or any industry that requires interaction with customers, this diploma will provide you with the knowledge and expertise to enhance customer satisfaction and build strong relationships. By enrolling in this program, you'll gain a deep understanding of customer needs, effective communication techniques, problem-solving strategies, and the importance of delivering service excellence. Take a significant step towards advancing your customer service career by enrolling in the Level 3 Diploma in Customer Service. Elevate your skills and become a valued asset in providing outstanding customer experiences.



Entry requirements

● There are no formal requirements for specific prior qualifications or levels of attainment.
● Learner must be 16 years or older at the beginning of the course



International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course content

Mandatory Units Group A
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers’ problems
- Principles of business
- Manage personal and professional development

Optional Units Group B
- Develop resources to support consistency of customer service delivery
- Use service partnerships to deliver customer service
- Resolve customers’ complaints
- Gather, analyse and interpret customer feedback
- Monitor the quality of customer service
- Understanding customer service staffing schedules
- Principles of customer service improvements
- Principles of managing customer service performance
- Understand customer relationships and customer retention
- Understanding effective communication in customer services

Optional Units Group C
- Negotiate in a business environment
- Promote equality, diversity and inclusion in the workplace
- Manage team performance
- Manage individuals’ performance
- Collaborate with other departments
- Negotiating, handling objections and closing sales 3 4 22
- Obtaining and analysing sales-related information
- Buyer behaviour in sales situations
- Manage incidents referred to a contact centre
- Lead direct sales activities in a contact centre team
- Bespoke software

Assessment

The assessment is done via submission of assignment. There are no written exams.

Course duration

The programme is available in two duration modes:

6 months
9 months

Course fee

6 months - GBP £1250
9 months - GBP £950 * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Fee payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

London School of International Business (LSIB)
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Our goal

Prepare yourself with the key skill sets to succeed in a hyper-competitive environment. Study with us from anywhere in the world and receive a fully accredited qualification.