Level 2 Diploma in Public Services and Operational Delivery

Friday, 26 April 2024 12:47:03

International Students can apply

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Level 2 Diploma in Public Services and Operational Delivery

Overview

The Level 2 Diploma in Public Services and Operational Delivery is a comprehensive course designed to equip individuals with the knowledge and skills necessary for a career in the public services sector. This diploma is ideal for those interested in working in roles such as police officers, firefighters, paramedics, prison officers, or in other operational roles within the public sector.

Through a combination of theoretical learning and practical training, this course covers a wide range of subjects including public service skills, emergency planning, communication, teamwork, problem-solving, and understanding the legal framework of public services. Students will also develop a strong understanding of operational procedures and gain insights into the challenges and responsibilities associated with public service roles.

By completing this diploma, individuals will be well-prepared to enter the public services sector and contribute effectively to their communities. This qualification opens up diverse career opportunities and provides a solid foundation for further advancement in the field of public services and operational delivery. Invest in your future and make a difference in your community with the Level 2 Diploma in Public Services and Operational Delivery.

Entry requirements

● No formal qualification required

● This qualification is suitable for learners aged 16 or above who wish to progress into further education or the workplace.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

Level 2 Diploma in Public Services and Operational Delivery consists of 4 mandatory units (10 credits each) and 2 options units (10 credits each) for a combined total of 60 credits

Mandatory Units (Each unit is of 10 credits)
● Work safely in public service
● Maintain competence, knowledge and standards of conduct in public service
● Work as a team member to deliver public service
● Recognise diversity when delivering customer service

Optional Units (Select any 2, each unit is of 10 credits)

● Process information about customers
● Deal with customers using bespoke software
● Deal with customers by telephone
● Use questioning techniques when delivering customer service
● Dealing with customers face to face
● Deliver customer service to difficult customers
● Resolve customer service problems
● Promote additional services or products to customers
● Support customers using self-service technology
● Deal with customers by telephone
● Processing customers’ financial transactions

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Level 2 Diploma in Public Services and Operational Delivery

Embark on a career in public services with the "Level 2 Diploma in Public Services and Operational Delivery." Gain practical skills in operational procedures, teamwork, and communication. Prepare for roles in law enforcement, emergency services, and more. This accredited course enhances employability and fosters a strong sense of civic duty. Experience hands-on learning, physical training, and essential knowledge to excel in public service. Elevate your prospects and serve your community effectively. Enroll now for a dynamic journey into the world of public services and operational excellence.

Why this course?

The "Level 2 Diploma in Public Services and Operational Delivery" is essential for those aspiring to join the dynamic field of public services. This course equips you with fundamental skills and knowledge crucial for operational roles in law enforcement, emergency services, and more. Gain expertise in teamwork, communication, and operational procedures, preparing you to serve your community effectively. With hands-on training and accredited learning, this program enhances employability and empowers you to make a positive impact. Elevate your career prospects in public services by enrolling now and embark on a rewarding journey of operational excellence.

Who should enrol in Level 2 Diploma in Public Services and Operational Delivery?

The Level 2 Diploma in Public Services and Operational Delivery is specifically designed for individuals who are interested in pursuing a career in the public services sector. This course is ideal for those who aspire to work as police officers, firefighters, paramedics, prison officers, or in other operational roles within the public sector.

By enrolling in this diploma, students will gain valuable knowledge and skills related to public service operations. The course covers essential topics such as public service skills, emergency planning, communication, teamwork, problem-solving, and understanding the legal framework of public services.

This diploma is suitable for individuals who are passionate about serving their communities and are committed to maintaining law and order. It provides a solid foundation for a successful career in the public services sector, offering diverse opportunities for personal and professional growth.

Whether you are a recent school leaver or looking to change your career path, the Level 2 Diploma in Public Services and Operational Delivery is a valuable qualification that will equip you with the necessary skills and knowledge to excel in this rewarding field. Take the first step towards your future in public services and operational delivery with this comprehensive diploma.