1. Introduction to the Hospitality Industry: This module provides an overview of the hospitality sector, its key players, and the different types of establishments within the industry.
2. Customer Service in Hospitality: Learners develop essential customer service skills and understand the importance of providing excellent service to guests.
3. Food and Beverage Operations: This module covers the principles and practices of food and beverage service, including menu planning, order taking, and service techniques.
4. Housekeeping Operations: Students learn about housekeeping duties, including room cleaning, linen management, and maintaining cleanliness and hygiene standards.
5. Front Office Operations: This module focuses on front desk operations, including guest check-in and check-out, handling reservations, and providing information and assistance to guests.
6. Events Management: Learners gain an understanding of event planning and management within the hospitality industry, including venue selection, logistics, and coordination.
The assessment is done via submission of assignment. There are no written exams.
London School of International Business