Level 2 Diploma in Customer Service

Friday, 01 March 2024 16:31:38

International Students can apply

Apply Now     Viewbook

Level 2 Diploma in Customer Service


To achieve this qualification, learners must complete a minimum of 45 credits: 19 credits from Mandatory Group A, a minimum of 3 credits from Optional Group B,a minimum of 16 credits from Optional Group C, amaximum of 7 credits can come from Optional Group D.

The Level 2 Diploma in Customer Service is a comprehensive program designed to equip individuals with the essential skills and knowledge required to excel in customer service roles. This course is ideal for individuals seeking to start a career in customer service or enhance their existing customer service skills. Through a combination of theoretical learning and practical training, you will develop a deep understanding of customer service principles, effective communication strategies, problem-solving techniques, and customer relationship management. This diploma focuses on building strong customer service skills, including handling customer inquiries, resolving complaints, and delivering exceptional service experiences. By completing this course, you will gain a recognized qualification that enhances your employability and opens doors to a wide range of customer service opportunities in various industries. Invest in your future success and enroll in the Level 2 Diploma in Customer Service to embark on a rewarding career path focused on delivering outstanding customer experiences.

Career path

Learners who achieve this qualification could progress into or within employment in a number of customer service roles and/or continue their study in this or other areas. Learners who complete this qualification may go on to further study in related areas such as:
Level 3 Diploma in Customer Service
Level 2 Diploma in Team Leading

Key facts about Level 2 Diploma in Customer Service

Enhance your career with the "Level 2 Diploma in Customer Service." This comprehensive course equips you with essential skills to excel in customer-focused roles. Develop effective communication, problem-solving, and interpersonal abilities. Gain insights into customer behavior and satisfaction, ensuring top-notch service delivery. Flexible online learning allows you to study at your pace, earning a recognized qualification. Boost your employability and open doors to diverse industries. Whether entering the workforce or advancing your career, this diploma empowers you to exceed customer expectations and drive success. Enroll now for a brighter future in customer service.

Why this course?

The "Level 2 Diploma in Customer Service" is essential for career growth. In today's competitive job market, exceptional customer service skills are in high demand. This course hones your communication, problem-solving, and interpersonal abilities, making you a sought-after candidate. With online flexibility, you can study at your own pace and earn a recognized qualification. This diploma enhances employability across diverse industries, from retail to hospitality. Elevate your career prospects, gain a competitive edge, and provide top-tier service. Enroll now to unlock opportunities and excel in customer service roles. Invest in your future success today.

Who should enrol in Level 2 Diploma in Customer Service?

The Level 2 Diploma in Customer Service is designed for individuals who are interested in pursuing a career in the field of customer service. This course is suitable for aspiring customer service professionals who want to develop the necessary skills and knowledge to excel in this role. It is also beneficial for individuals already working in customer service positions who wish to enhance their skills and gain a recognized qualification. Whether you are just starting out in your career or looking to progress within the customer service industry, this diploma equips you with the essential tools to provide exceptional service, build strong customer relationships, and effectively handle customer inquiries and complaints. This course is relevant to various sectors, including retail, hospitality, banking, healthcare, and more. By completing the Level 2 Diploma in Customer Service, you will enhance your career prospects and open doors to a wide range of customer service roles. Invest in your professional development and enroll in this course to embark on a successful customer service career.

Entry requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

There are no formal entry requirements for this qualification.

International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course content

Mandatory Units

• Deliver customer service (10 credits)
• Unit 02 Understand customers (10 credits)
• Unit 03 Principles of customer service (10 credits)
• Unit 04 Understand employer organisations (10 credits)
• Unit 05 Communication with the customers (10 credits)
• Unit 06 Resolve customer service problems (10 credits)


The assessment is done via submission of assignment. There are no written exams.

Course duration

The programme is available in two duration modes:

6 months
9 months

Course fee

6 months - GBP £1250
9 months - GBP £950 * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Fee payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now


London School of International Business (LSIB)
Header LSIB

Our goal

Prepare yourself with the key skill sets to succeed in a hyper-competitive environment. Study with us from anywhere in the world and receive a fully accredited qualification.

Apply Now

  • 1. Fill the online enrolment form
  • 2. Pay enrolment fee of GBP £10
  • 3. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now

Got questions? Get in touch

Chat with us: Click the live chat button

WhatsApp: +44 7488 883344

Email: admissions@LSIB.co.uk

Tel: +44 (0) 20 3608 0144