Level 2 Certificate in ICT Systems Support

Wednesday, 17 April 2024 00:20:54

International Students can apply

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Level 2 Certificate in ICT Systems Support


The Level 2 certificate in ICT Systems Support is designed to provide learners with the knowledge and skills necessary to support and maintain ICT systems in a professional setting. The course covers a range of topics related to computer hardware, software, networking, and technical support.

The Level 2 certificate in ICT Systems Support is a comprehensive program that equips learners with the essential skills and knowledge needed to provide technical support and maintain ICT systems effectively. This certificate focuses on building a strong foundation in various areas of ICT, including hardware, software, networking, and technical troubleshooting.

Throughout the course, learners will gain practical skills in installing and configuring computer systems, diagnosing and resolving technical issues, and providing user support. They will also learn about computer networks, network protocols, and how to set up and maintain network infrastructure. Additionally, the certificate covers topics such as operating systems, software installation and troubleshooting, data management, and security principles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

1. Introduction to ICT Systems Support: Understanding the role and responsibilities of an ICT systems support professional, and developing effective communication and customer service skills.

2. Hardware and Software Support: Learning about computer hardware components, troubleshooting hardware issues, installing and configuring software, and providing software support to users.

3. Networking Fundamentals: Understanding computer networks, network components, network protocols, and configuring basic network settings.

4. Operating Systems: Familiarizing yourself with different operating systems, such as Windows and Linux, and learning how to install, configure, and troubleshoot operating systems.

5. ICT Security: Understanding the importance of ICT security, learning about common security threats and vulnerabilities, and implementing security measures to protect ICT systems.

6. Technical Support: Developing skills in diagnosing and resolving technical issues, providing technical support to end-users, and documenting support activities.

7. ICT Service Delivery: Learning about service level agreements, ITIL (Information Technology Infrastructure Library) concepts, and best practices in ICT service delivery.


The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges


The programme is available in two duration modes:

1 month (Fast-track mode): £140
2 months (Standard mode): £90

Our course fee is upto 40% cheaper than most universities and colleges.

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Awarded by

This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Career path

Completing a Level 2 certificate in ICT Systems Support can open up various career opportunities in the field of information and communication technology. Here are some potential career paths that you can pursue after obtaining this qualification:

1. ICT Support Technician: As an ICT Support Technician, you will provide technical assistance and troubleshooting support to end-users, both in person and remotely. You will be responsible for diagnosing and resolving hardware and software issues, setting up computer systems, installing and configuring software, and ensuring the smooth operation of ICT systems.

2. Help Desk Support: Help Desk Support professionals are responsible for providing technical assistance and support to customers or employees who are experiencing computer-related problems. They assist with inquiries, troubleshoot issues, and guide users in resolving software, hardware, and network problems. Help Desk Support roles often involve communicating with users via phone, email, or online chat.

3. IT Technician: IT Technicians are responsible for installing, configuring, and maintaining computer systems, networks, and peripherals. They perform hardware and software upgrades, troubleshoot technical issues, and provide technical support to users. IT Technicians may also be involved in managing network security, implementing backup solutions, and ensuring data integrity.

4. Network Support Technician: Network Support Technicians focus on managing and maintaining computer networks. They handle network installations, troubleshoot network issues, configure network devices, and ensure network security. Network Support Technicians may also be responsible for monitoring network performance, conducting network upgrades, and providing technical support to network users.

5. Junior Systems Administrator: Junior Systems Administrators assist in managing and maintaining computer systems and servers within an organization. They help with system installations and configurations, perform system upgrades, monitor system performance, and handle routine maintenance tasks. Junior Systems Administrators may also be involved in troubleshooting and resolving system-related issues.

These are just a few examples of potential career paths after completing a Level 2 certificate in ICT Systems Support. With further education and experience, you can progress to more advanced roles in IT and specialize in specific areas such as network administration, systems analysis, or cybersecurity.

Key facts about Level 2 Certificate in ICT Systems Support

Key facts for the course "Level 2 certificate in ICT Systems Support":

1. Comprehensive training: Gain in-depth knowledge and practical skills in ICT systems support, including hardware, software, and network troubleshooting.
2. Industry-recognized qualification: Earn a Level 2 certificate, widely recognized by employers in the IT industry.
3. Career opportunities: Enhance your employability and pursue roles such as ICT support technician, help desk technician, or IT systems administrator.
4. Hands-on experience: Develop practical skills through real-world scenarios and simulated environments.
5. Flexible learning: Choose from full-time or part-time study options, allowing you to balance your education with other commitments.
6. Experienced instructors: Learn from qualified instructors with industry experience and get personalized guidance throughout the program.
7. Pathway to further education: Use this certificate as a stepping stone to pursue higher-level qualifications in ICT or related fields.
8. Job-ready skills: Acquire the technical expertise and problem-solving abilities required to excel in the fast-paced IT industry.
9. Practical assessments: Apply your knowledge through practical assessments and gain valuable experience in real-world ICT support scenarios.
10. Updated curriculum: Stay up-to-date with the latest technologies and industry trends, ensuring your skills remain relevant and in-demand.

Enroll in the Level 2 certificate in ICT Systems Support today to kickstart your career in the thriving field of IT support.

Why this course?

The course "Level 2 certificate in ICT Systems Support" is essential for aspiring IT professionals looking to enter the industry. With increasing reliance on technology, businesses require skilled individuals to provide comprehensive technical support. This certificate equips students with the necessary knowledge and skills in hardware, software, and network troubleshooting. By earning this industry-recognized qualification, graduates enhance their career prospects and open doors to various roles such as ICT support technician, help desk technician, or IT systems administrator. This program offers flexible learning options, practical assessments, and experienced instructors, ensuring students gain hands-on experience and job-ready skills. Enroll now to pursue a rewarding career in ICT systems support.