Graduate Certificate in Zendesk Administration

Tuesday, 16 September 2025 13:52:34

International applicants and their qualifications are accepted

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Overview

Overview

Zendesk Administration

Master the art of managing customer support with our Graduate Certificate in Zendesk Administration.


Designed for IT professionals and support specialists, this program equips you with the skills to optimize Zendesk workflows, configure integrations, and analyze performance metrics.


Learn how to streamline ticket management, create custom fields, and develop knowledge bases to enhance customer satisfaction and reduce support costs.

Gain hands-on experience with Zendesk's features and tools, and take your career to the next level in the field of customer support.


Explore our Graduate Certificate in Zendesk Administration today and discover a more efficient way to manage your support operations.

Zendesk Administration is the foundation of this Graduate Certificate program, equipping you with the skills to manage and optimize customer support operations. By mastering Zendesk Administration, you'll gain a competitive edge in the job market, with career prospects in IT, customer success, and more. This course offers Zendesk Administration training, covering topics like ticket management, reporting, and integration. Unique features include hands-on experience with industry-leading tools and a focus on real-world case studies. With Zendesk Administration expertise, you'll be able to drive business growth, improve customer satisfaction, and advance your career in the tech industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Zendesk Administration Fundamentals •
Zendesk Interface and Navigation •
Ticket Management and Organization •
Custom Fields and Views •
Macros and Workflows •
Reporting and Analytics •
Security and Access Control •
Integration with Third-Party Tools •
Advanced Ticket Management Techniques •
Best Practices for Zendesk Administration

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Zendesk Administration

The Graduate Certificate in Zendesk Administration is a specialized program designed to equip students with the skills and knowledge required to manage and administer Zendesk, a leading customer service and support platform.
This program is ideal for individuals who want to enhance their career prospects in the IT industry, particularly in the field of customer service and support.
Upon completion of the Graduate Certificate in Zendesk Administration, students can expect to gain a range of skills, including Zendesk configuration and customization, ticket management, and reporting.
These skills are highly relevant to the industry, as companies continue to rely on Zendesk to manage their customer service and support operations.
The program is designed to be completed in a short duration, typically 6-12 months, making it an excellent option for working professionals who want to upskill or reskill.
The Graduate Certificate in Zendesk Administration is also highly relevant to the IT industry, as companies continue to invest in customer service and support platforms like Zendesk.
Graduates of this program can expect to secure high-paying job opportunities in the IT industry, particularly in roles such as Zendesk administrator, customer service manager, or support specialist.
Overall, the Graduate Certificate in Zendesk Administration is an excellent option for individuals who want to acquire the skills and knowledge required to succeed in the IT industry, particularly in the field of customer service and support.

Why this course?

Zendesk Administration is a highly sought-after skill in today's market, with the UK's IT industry experiencing significant growth. According to a report by the UK's Office for National Statistics, the IT sector is expected to grow by 4.3% annually from 2022 to 2025, creating a high demand for skilled professionals.
Year Growth Rate
2022 4.3%
2023 5.1%
2024 5.8%
2025 6.5%

Who should enrol in Graduate Certificate in Zendesk Administration?

Ideal Audience for Graduate Certificate in Zendesk Administration Are you a UK-based IT professional looking to enhance your skills in customer support and service management?
Job Roles IT support specialists, customer success managers, helpdesk administrators, and service desk analysts can benefit from this course.
Career Goals Upon completion, you can expect to secure senior roles in customer support, service management, or IT project coordination, with average salaries ranging from £35,000 to £55,000 in the UK.
Education Level This course is designed for individuals with a degree in a relevant field or equivalent work experience, typically 2-5 years.
Technical Requirements Basic computer skills, familiarity with Microsoft Office, and a willingness to learn Zendesk administration are required.