Graduate Certificate in Strategic CRM Planning

Saturday, 14 February 2026 07:12:01

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Strategic CRM Planning

is designed for professionals seeking to enhance their customer relationship management skills. This graduate certificate program focuses on developing a comprehensive understanding of CRM principles and strategies.

By studying Strategic CRM Planning, learners will gain the knowledge and skills necessary to create effective CRM plans that drive business growth and customer satisfaction.

Some key topics covered in the program include customer segmentation, data analysis, and campaign execution.

Through a combination of online coursework and practical exercises, learners will be able to apply their knowledge in real-world scenarios.

Upon completion of the program, learners will be equipped with the skills and expertise needed to succeed in a rapidly changing business environment.

Take the first step towards advancing your career in CRM by exploring our Graduate Certificate in Strategic CRM Planning today.

Strategic CRM Planning is a game-changing course that equips you with the skills to drive business growth through effective customer relationship management. By mastering Strategic CRM Planning, you'll gain a deep understanding of how to analyze customer data, develop targeted marketing campaigns, and measure ROI. This Strategic CRM Planning course offers key benefits such as enhanced customer insights, improved sales performance, and increased competitiveness. With Strategic CRM Planning, you'll be well-positioned for a career in marketing, sales, or business analysis, with opportunities in industries like finance, healthcare, and technology.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Strategic Planning for CRM Implementation •
• Customer Relationship Management (CRM) Systems •
• Data Analysis and Interpretation for CRM •
• Market Research and Competitive Analysis for CRM •
• Customer Segmentation and Profiling for CRM •
• Relationship Management and Customer Service •
• Sales Force Automation and Optimization •
• Return on Investment (ROI) Analysis for CRM •
• Change Management and Organizational Development for CRM •
• Digital Marketing and Social Media Integration for CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Strategic CRM Planning

The Graduate Certificate in Strategic CRM Planning is a specialized program designed to equip students with the knowledge and skills necessary to develop and implement effective customer relationship management (CRM) strategies in various industries.
This program focuses on teaching students how to analyze customer data, identify business opportunities, and create tailored CRM plans that drive revenue growth and customer loyalty.
Upon completion of the program, students will be able to demonstrate their understanding of strategic CRM planning by applying their knowledge to real-world business scenarios, including market research, competitor analysis, and campaign development.
The Graduate Certificate in Strategic CRM Planning typically takes one year to complete and consists of four courses that are designed to be completed in sequence.
The program is highly relevant to the marketing and business industries, as it provides students with the skills and knowledge necessary to develop and implement effective CRM strategies that drive business results.
Graduates of the program can pursue careers in marketing, sales, and business development, or advance their careers in existing roles by developing their strategic CRM planning skills.
The Graduate Certificate in Strategic CRM Planning is offered by many universities and colleges, and is often designed to be completed online or on-campus, making it accessible to students from a variety of backgrounds and locations.
Overall, the Graduate Certificate in Strategic CRM Planning is a valuable program that provides students with the knowledge and skills necessary to succeed in the competitive business landscape.

Why this course?

Strategic CRM Planning is a vital component of any business's marketing strategy, and a Graduate Certificate in this field can provide learners with the necessary skills to succeed in today's market. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that CRM is essential for their marketing efforts (Source: CIM, 2020).
Statistic Value
Number of UK businesses using CRM 85%
Average spend on CRM per year £10,000
Number of UK employees involved in CRM 60%

Who should enrol in Graduate Certificate in Strategic CRM Planning ?

Ideal Audience for Graduate Certificate in Strategic CRM Planning This course is designed for ambitious professionals seeking to upskill in strategic customer relationship management (CRM) planning, particularly those in the UK.
Key Characteristics: Professionals with 2+ years of experience in sales, marketing, or customer service, looking to transition into a strategic CRM role or enhance their existing skills.
Industry Focus: The UK's customer relationship management (CRM) market is projected to reach £3.4 billion by 2025, with a growth rate of 10.3% per annum. This course is ideal for those working in industries such as finance, healthcare, and e-commerce.
Learning Outcomes: Upon completion, learners will be able to develop a strategic CRM plan, analyze customer data, and implement effective sales and marketing strategies to drive business growth.