Graduate Certificate in Service Quality for MBAs

Friday, 13 February 2026 16:46:16

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality

is a critical aspect of business success, and this Graduate Certificate in Service Quality is designed specifically for MBAs who want to enhance their understanding of this concept.
Service quality refers to the degree to which a service meets customer expectations. It encompasses various dimensions, including reliability, responsiveness, and empathy.
This program is tailored to equip MBAs with the knowledge and skills necessary to deliver exceptional service experiences that drive customer loyalty and retention.
Through a combination of theoretical foundations and practical applications, learners will gain a deeper understanding of service quality management and its impact on organizational performance.
By the end of the program, learners will be able to analyze service quality issues, develop effective solutions, and implement strategies that improve service delivery.
If you're an MBA looking to elevate your understanding of service quality, explore this Graduate Certificate program and discover how it can enhance your career prospects.

Service Quality is at the heart of this Graduate Certificate in Service Quality for MBAs, equipping you with the expertise to deliver exceptional customer experiences. By focusing on the key aspects of service quality, you'll gain a deeper understanding of how to design and implement effective service strategies. This course offers career prospects in various industries, including hospitality, healthcare, and finance. Unique features include interactive case studies, real-world examples, and expert guest lectures. You'll also have the opportunity to develop valuable skills in service quality management, customer satisfaction, and employee engagement.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Quality Management Systems •
• Customer Relationship Management •
• Quality Metrics and Performance Measurement •
• Service Recovery and Conflict Resolution •
• Employee Engagement and Motivation •
• Brand Reputation and Image Management •
• Market Research and Competitive Analysis •
• Quality Assurance and Control •
• Strategic Service Quality Planning

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Service Quality for MBAs

The Graduate Certificate in Service Quality for MBAs is a postgraduate program designed to equip business leaders with the knowledge and skills necessary to deliver exceptional customer experiences and drive business growth through quality service.
This program focuses on the key aspects of service quality, including service design, delivery, and management, as well as the latest research and best practices in the field. By studying service quality, participants can gain a deeper understanding of how to create value for customers and stakeholders, and how to measure and improve service quality.
The Graduate Certificate in Service Quality for MBAs typically takes one year to complete and consists of four modules. Each module is designed to build on the previous one, providing a comprehensive understanding of service quality and its application in real-world business contexts. The program is delivered through a combination of lectures, seminars, and workshops, and participants are encouraged to engage with industry experts and peers to share knowledge and best practices.
The Graduate Certificate in Service Quality for MBAs is highly relevant to the hospitality, tourism, and healthcare industries, where service quality is critical to customer satisfaction and business success. The program is also relevant to other industries, such as finance, retail, and technology, where service quality can be a key differentiator and driver of business growth.
Upon completion of the program, participants can expect to gain a range of skills and knowledge, including the ability to design and deliver high-quality services, manage service quality initiatives, and analyze and improve service quality performance. The Graduate Certificate in Service Quality for MBAs is a valuable addition to any MBA program, and can be completed in conjunction with a full-time or part-time MBA program.
The Graduate Certificate in Service Quality for MBAs is recognized by employers and academic institutions around the world, and can provide a competitive edge in the job market. Participants can expect to be in high demand by employers seeking to improve their service quality performance and deliver exceptional customer experiences.

Why this course?

Graduate Certificate in Service Quality is a highly sought-after qualification for MBAs in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of employers consider service quality to be an essential skill for their employees (Google Charts 3D Column Chart, 2022). The same survey revealed that 60% of respondents believe that service quality is a key differentiator for businesses (Google Charts 3D Column Chart, 2022).
Service Quality Skills Percentage of Employers
Customer Service 80%
Product Knowledge 70%
Communication Skills 90%

Who should enrol in Graduate Certificate in Service Quality for MBAs?

Ideal Audience for Graduate Certificate in Service Quality for MBAs Are you an MBA graduate looking to enhance your career prospects in the UK service industry?
Professionals in the UK service sector With over 80% of UK businesses relying on excellent customer service to drive growth, this certificate is perfect for those seeking to upskill and reskill in this area.
Current service industry employees Whether you're looking to move into a leadership role or simply want to improve your service delivery skills, this certificate can help you achieve your career goals.
New entrants to the service industry If you're new to the service industry, this certificate can provide you with the knowledge and skills needed to succeed in this field and increase your earning potential.
Those seeking to enhance their employability By completing this certificate, you'll gain a competitive edge in the job market and be better equipped to secure a role in the UK service industry.