Graduate Certificate in Service Quality Management in Hospitality

Friday, 13 February 2026 23:24:14

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Service Quality Management in Hospitality


Improve customer satisfaction and drive business success with our Graduate Certificate in Service Quality Management in Hospitality.


Develop the skills and knowledge needed to excel in the hospitality industry, focusing on service quality management principles and practices. This program is designed for professionals and leaders looking to enhance their expertise and contribute to delivering exceptional customer experiences.

Through a combination of theoretical and practical learning, you will gain a deep understanding of service quality management, including customer service, staff training, and quality assurance.


By the end of this program, you will be equipped with the skills and knowledge to:


Assess and improve service quality in hospitality settings


Develop effective customer service strategies


Lead high-performing teams and drive business growth


Take the next step in your career and explore our Graduate Certificate in Service Quality Management in Hospitality today!

Service Quality Management is at the heart of this Graduate Certificate in Hospitality, equipping you with the skills to deliver exceptional customer experiences. By focusing on service quality management, you'll learn to analyze customer needs, design effective service strategies, and implement processes to drive business growth. This course offers career prospects in senior management roles, such as Service Quality Director or Customer Experience Manager. Unique features include a focus on industry-specific challenges and a collaborative learning environment. With service quality management expertise, you'll enhance your career prospects and contribute to the success of your organization.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Quality Management in Hospitality •
• Customer Relationship Management (CRM) in Hospitality •
• Quality Assurance and Quality Control in Service Industries •
• Strategic Planning for Service Quality Improvement •
• Employee Engagement and Motivation in Service Delivery •
• Effective Communication in Service Quality Management •
• Benchmarking and Best Practice Transfer in Hospitality •
• Measuring and Evaluating Service Quality in Hospitality •
• Cultural Competence and Diversity in Service Delivery

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Service Quality Management in Hospitality

The Graduate Certificate in Service Quality Management in Hospitality is a postgraduate program designed to equip students with the knowledge and skills required to deliver exceptional service quality in the hospitality industry.
This program focuses on developing students' understanding of service quality management principles, practices, and tools, enabling them to analyze and improve service delivery in various hospitality settings.
Upon completion of the program, students will be able to apply their knowledge and skills to enhance service quality, leading to improved customer satisfaction and loyalty.
The Graduate Certificate in Service Quality Management in Hospitality typically takes one year to complete and consists of four core units and two elective units.
The program is highly relevant to the hospitality industry, as service quality management is a critical aspect of delivering exceptional customer experiences.
By studying this program, students will gain a deeper understanding of service quality management and its application in the hospitality industry, making them more competitive in the job market.
The Graduate Certificate in Service Quality Management in Hospitality is offered by various institutions worldwide, including universities and hospitality management schools.
Graduates of this program can pursue careers in hospitality management, customer service, quality assurance, and related fields, where they can apply their knowledge and skills to drive business success.
The program's focus on service quality management makes it an attractive option for students seeking to advance their careers in the hospitality industry.
By investing in the Graduate Certificate in Service Quality Management in Hospitality, students can enhance their skills, knowledge, and employability, leading to greater career success and opportunities.

Why this course?

Service Quality Management is a vital aspect of the hospitality industry, with the UK being a significant player in the global tourism market. According to a report by the World Tourism Organization (UNWTO), the UK welcomed 37.9 million international tourist arrivals in 2019, generating £24.8 billion in exports. To cater to the growing demands of the industry, a Graduate Certificate in Service Quality Management is essential for professionals seeking to enhance their skills and knowledge.
UK Tourism Exports Year
£24.8 billion 2019
£22.9 billion 2018
£21.1 billion 2017

Who should enrol in Graduate Certificate in Service Quality Management in Hospitality?

Ideal Audience for Graduate Certificate in Service Quality Management in Hospitality Are you a hospitality professional looking to enhance your skills and knowledge in service quality management?
Career Stage: Graduates, early-career professionals, and those seeking career progression in the hospitality industry.
Job Roles: Frontline staff, customer service managers, hotel managers, and those in related fields.
Industry Experience: Minimum 1-2 years of experience in the hospitality industry, with a focus on customer service and quality management.
Location: The UK, with a focus on major cities such as London, Manchester, and Birmingham.
Career Outcomes: Enhanced career prospects, increased earning potential, and a competitive edge in the job market.