Graduate Certificate in Multi-channel Contact Centre Management

Saturday, 14 February 2026 21:25:00

International applicants and their qualifications are accepted

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Overview

Overview

Multi-channel Contact Centre Management

is designed for professionals seeking to enhance their skills in managing complex contact centre operations. This programme focuses on developing expertise in multi-channel contact centre management, including customer experience, team management, and technology integration. It caters to those in the customer service, sales, and IT industries who wish to advance their careers or start their own businesses. By studying this course, learners will gain a deeper understanding of how to create efficient, effective, and customer-centric contact centre strategies. Explore this programme further to discover how it can benefit your career.

Multi-channel contact centre management is at the heart of this Graduate Certificate, equipping you with the skills to thrive in a rapidly evolving industry. By mastering multi-channel contact centre management, you'll gain a deep understanding of customer experience, team performance, and technology integration. This course offers multi-channel contact centre management training, enabling you to drive business growth and success. With a focus on practical application, you'll develop expertise in areas such as customer service, sales, and analytics. Career prospects are excellent, with opportunities in contact centre management, business analysis, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Contact Centre Operations Management •
• Multi-Channel Customer Service Strategy •
• Performance Measurement and Analysis in Contact Centres •
• Change Management in Contact Centres •
• Technology and Tools for Contact Centre Management •
• Human Resource Management in Contact Centres •
• Quality Management in Contact Centres •
• Contact Centre Security and Risk Management •
• Measuring Customer Experience in Contact Centres •
• Business Process Re-engineering in Contact Centres

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Multi-channel Contact Centre Management

The Graduate Certificate in Multi-channel Contact Centre Management is a postgraduate qualification that equips students with the knowledge and skills required to manage contact centres effectively in today's multi-channel environment.
This programme focuses on the strategic management of contact centres, including the planning, organisation, and control of contact centre operations.
Upon completion of the programme, students will be able to demonstrate their understanding of multi-channel contact centre management principles and practices, including the use of technology to enhance customer experience and improve operational efficiency.
The Graduate Certificate in Multi-channel Contact Centre Management is typically completed over one year, with students studying a combination of core and elective modules.
The programme is designed to be flexible, with students able to study online or on-campus, and can be tailored to suit the needs of individual learners.
The Graduate Certificate in Multi-channel Contact Centre Management is highly relevant to the contact centre industry, with many employers seeking staff with this level of knowledge and expertise.
Graduates of the programme can expect to secure senior roles in contact centres, such as team leaders or managers, or progress to more senior positions within the organisation.
The programme is also relevant to the wider business community, with many organisations seeking to improve their customer service and operational efficiency through the effective management of contact centres.
The Graduate Certificate in Multi-channel Contact Centre Management is accredited by [Accrediting Body], ensuring that students receive a high-quality education that meets industry standards.
The programme is designed to be industry-focused, with modules that cover topics such as contact centre strategy, multi-channel customer engagement, and workforce management.
Graduates of the programme will have the skills and knowledge required to manage contact centres in a rapidly changing business environment, where technology and customer expectations are constantly evolving.
The Graduate Certificate in Multi-channel Contact Centre Management is a valuable qualification for anyone looking to advance their career in the contact centre industry or transition into a new role within an organisation.

Why this course?

Graduate Certificate in Multi-channel Contact Centre Management holds significant importance in today's market, particularly in the UK. The UK's contact centre industry is expected to reach £14.8 billion by 2025, growing at a CAGR of 4.5% (Source: Statista). To cater to this growing demand, a Graduate Certificate in Multi-channel Contact Centre Management equips learners with the necessary skills to manage and optimize contact centre operations.
UK Contact Centre Industry Growth Rate
£14.8 billion by 2025 4.5% CAGR
Number of Contact Centres Over 1,000
Employees Over 500,000

Who should enrol in Graduate Certificate in Multi-channel Contact Centre Management?

Ideal Audience for Graduate Certificate in Multi-channel Contact Centre Management Are you a recent graduate looking to kick-start your career in the UK's thriving contact centre industry?
Career Aspirations Our Graduate Certificate in Multi-channel Contact Centre Management is designed for those seeking to progress into senior roles such as Team Manager, Service Manager, or even Director of Contact Centres, with the UK's contact centre industry employing over 1.3 million people and expected to grow by 10% annually.
Current Experience You should have some experience in customer service, sales, or a related field, with many of our students coming from a background in IT, business, or human resources, and having worked in call centres, sales teams, or customer service roles.
Skills and Knowledge Our programme covers essential skills such as multi-channel contact centre management, customer service, sales, and team management, with many of our students going on to work in leading UK contact centres, including those in the finance, retail, and public sectors.
Career Outcomes Graduates of our Graduate Certificate in Multi-channel Contact Centre Management have gone on to secure senior roles in top UK contact centres, with many progressing to become department heads or even directors, and enjoying salaries ranging from £25,000 to over £50,000 per annum.