Graduate Certificate in MBA - 12 Month Customer Relationship Management

Saturday, 14 February 2026 14:40:55

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this 12-month Graduate Certificate in MBA program.

Designed for ambitious professionals, this program equips you with the skills to build and maintain strong customer relationships, driving business growth and success.

Through a combination of theoretical foundations and practical applications, you'll learn how to analyze customer needs, develop effective marketing strategies, and implement CRM systems.

With a focus on real-world case studies and industry examples, this program is ideal for those looking to advance their careers in sales, marketing, or management.

By the end of the program, you'll be equipped to analyze customer data, create targeted marketing campaigns, and measure the effectiveness of your CRM efforts.

Don't miss this opportunity to transform your career with a Graduate Certificate in MBA - 12 Month Customer Relationship Management. Explore the program further and take the first step towards building lasting customer relationships.

Customer Relationship Management is at the heart of this 12-month Graduate Certificate in MBA, equipping you with the skills to build lasting connections with clients and drive business growth. Through a combination of theoretical foundations and practical applications, you'll develop a deep understanding of CRM strategies, technologies, and best practices. With a strong focus on industry-relevant skills, this course offers career prospects in management, sales, and marketing roles. Unique features include a dedicated CRM module, real-world case studies, and access to industry experts. Upon completion, you'll be equipped to Customer Relationship Management effectively, opening doors to exciting career opportunities.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Strategic Planning for Customer Relationship Management •
• Customer Relationship Management Framework •
• Building and Maintaining Customer Relationships •
• Customer Service and Support Strategies •
• CRM Software Selection and Implementation •
• Data Analysis and Reporting in CRM •
• Measuring and Evaluating CRM Performance •
• Customer Retention and Loyalty Strategies •
• Managing Customer Expectations and Feedback •
• Advanced CRM Techniques and Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in MBA - 12 Month Customer Relationship Management

The Graduate Certificate in MBA - 12 Month Customer Relationship Management is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles within the business world.
This program is ideal for individuals who have a strong interest in customer service and relationship management, but may not have the necessary qualifications or experience to pursue a full MBA degree.
The learning outcomes of this program include developing a deep understanding of customer relationship management principles, learning how to analyze customer data and behavior, and gaining practical skills in communication, negotiation, and problem-solving.
The duration of the program is 12 months, which allows students to balance their studies with work or other commitments while still achieving their academic goals.
The Graduate Certificate in MBA - 12 Month Customer Relationship Management is highly relevant to the customer service and relationship management industries, as it provides students with the skills and knowledge required to succeed in these fields.
Upon completion of the program, graduates can expect to be competitive for roles such as customer relationship manager, account manager, or business development manager, and can also pursue further study in areas such as marketing, sales, or human resources.
The program is designed to be flexible and accommodating, with online and on-campus delivery options available to suit different learning styles and preferences.
The Graduate Certificate in MBA - 12 Month Customer Relationship Management is a valuable investment for individuals looking to advance their careers in customer-facing roles, and can provide a significant return on investment in terms of increased earning potential and career advancement opportunities.
By studying this program, students can gain a deeper understanding of the importance of customer relationship management in driving business success, and develop the skills and knowledge required to excel in these roles.
The program is taught by experienced industry professionals who bring real-world expertise and knowledge to the classroom, providing students with a comprehensive and practical education in customer relationship management.
The Graduate Certificate in MBA - 12 Month Customer Relationship Management is a highly respected and recognized qualification that can open doors to new career opportunities and provide a competitive edge in the job market.
Overall, the Graduate Certificate in MBA - 12 Month Customer Relationship Management is an excellent choice for individuals looking to develop their skills and knowledge in customer relationship management, and can provide a significant return on investment in terms of career advancement and increased earning potential.

Why this course?

Customer Relationship Management is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, according to a report by the Chartered Institute of Marketing. A Graduate Certificate in MBA - 12 Month Customer Relationship Management can equip learners with the knowledge and skills to excel in this field.
Industry Value Growth Rate
£43.8 billion 4.5%
Customer Service 5.5%
E-commerce 6.2%

Who should enrol in Graduate Certificate in MBA - 12 Month Customer Relationship Management?

Customer Relationship Management (CRM) professionals are in high demand across various industries in the UK, with a projected growth rate of 10% by 2025, according to a report by the Chartered Institute of Marketing.
Individuals with a Graduate Certificate in MBA - 12 Month Customer Relationship Management will possess the skills and knowledge to excel in this field, with a median salary of £35,000-£50,000 per annum in the UK, as per a survey by the Institute of Customer Service.
The ideal candidate for this programme should be a motivated and ambitious individual with a strong passion for customer service, preferably with 2-5 years of experience in a related field, such as sales, marketing, or operations.
Key characteristics include excellent communication and interpersonal skills, the ability to work under pressure, and a willingness to learn and adapt to new technologies and strategies.