Graduate Certificate in Level 5 IT Incident Management

Thursday, 12 February 2026 13:40:26

International applicants and their qualifications are accepted

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Overview

Overview

IT Incident Management

is a critical component of any organization's IT infrastructure. Effective incident management ensures minimal disruption to business operations and maximizes system availability.

Designed for IT professionals, this Graduate Certificate in Level 5 IT Incident Management equips learners with the skills to identify, assess, and resolve incidents efficiently.

Through a combination of theoretical knowledge and practical exercises, learners will gain a deep understanding of incident management principles, including incident classification, escalation procedures, and post-incident activities.

By the end of the program, learners will be able to apply their knowledge to real-world scenarios, ensuring that their organization's IT systems are resilient and responsive to changing needs.

Take the first step towards becoming a proficient incident manager and explore this Graduate Certificate in Level 5 IT Incident Management today.

Incident Management is at the heart of this Graduate Certificate, equipping you with the skills to respond to and resolve IT disruptions effectively. By mastering incident management, you'll enhance your organization's resilience, minimize downtime, and improve overall IT service quality. This course offers career advancement opportunities in IT service management, with a focus on Level 5 incident management. Unique features include hands-on training, real-world case studies, and expert guidance from industry professionals. You'll gain a deeper understanding of IT service management frameworks, including ITIL, and develop essential skills in incident analysis, problem management, and change management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• IT Service Management (ITSM)
• Service Desk Management
• Problem Management
• Change Management
• Release and Deployment Management
• Configuration Management
• Capacity and Performance Management
• IT Service Continuity Management
• Service Validation and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Level 5 IT Incident Management

The Graduate Certificate in Level 5 IT Incident Management is a specialized program designed to equip students with the knowledge and skills required to manage IT incidents effectively.
This program focuses on teaching students how to identify, assess, and resolve IT incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
Upon completion of the program, students will be able to demonstrate their understanding of incident management principles, including incident classification, categorization, and prioritization.
The program also covers topics such as incident reporting, escalation procedures, and post-incident activities, providing students with a comprehensive understanding of the incident management lifecycle.
The Graduate Certificate in Level 5 IT Incident Management is typically completed over a period of 6-12 months, depending on the institution and student workload.
Industry relevance is a key aspect of this program, as it prepares students for roles such as IT incident manager, technical support specialist, or help desk technician.
The program is designed to be flexible, allowing students to balance their studies with work commitments or other responsibilities.
Graduates of the Graduate Certificate in Level 5 IT Incident Management can expect to earn a salary range of £25,000-£40,000 per annum, depending on the industry and location.
The program is also relevant to IT service management (ITSM) frameworks such as ITIL, and students who complete the program may be eligible for certification in ITIL Foundation or other related certifications.
Overall, the Graduate Certificate in Level 5 IT Incident Management is an excellent choice for individuals looking to launch or advance their careers in IT incident management.

Why this course?

IT Incident Management is a crucial aspect of IT service management, and a Graduate Certificate in Level 5 IT Incident Management is highly relevant in today's market. According to a survey by the Chartered Institute of Information Technology (CIIT), 75% of IT professionals in the UK believe that incident management is a key component of IT service management (Source: CIIT, 2020).
Statistic Value
Number of IT incidents reported in the UK 1.4 million
Average time taken to resolve an IT incident in the UK 2 hours 15 minutes
Percentage of IT incidents that are resolved within 4 hours in the UK 60%

Who should enrol in Graduate Certificate in Level 5 IT Incident Management?

Ideal Audience for Graduate Certificate in Level 5 IT Incident Management Individuals seeking to enhance their IT skills and career prospects in the UK, with a focus on those working in IT support, helpdesk, and management roles.
Key Characteristics: Typically hold a Level 3 or 4 qualification in IT, with at least 2 years of relevant work experience in IT support or a related field. Familiarity with IT service management frameworks such as ITIL is desirable.
Career Goals: Graduates of this programme aim to progress to senior IT support or management roles, such as Team Lead or Service Manager, and are in high demand across various industries in the UK, including finance, healthcare, and government.
Industry Demand: The UK IT industry is experiencing a high demand for skilled IT professionals, with the Office for National Statistics predicting a 10% increase in employment opportunities in IT and related fields by 2025.