Graduate Certificate in Level 3 IT Problem Management.

Tuesday, 10 February 2026 18:18:06

International applicants and their qualifications are accepted

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Overview

Overview

IT Problem Management

is a critical component of any organization's IT infrastructure. Effective problem management ensures that IT issues are identified, assessed, and resolved efficiently, minimizing downtime and maximizing productivity.

Our Graduate Certificate in Level 3 IT Problem Management is designed for IT professionals who want to enhance their skills in problem management, incident management, and service management.

Through this program, you will learn how to analyze and resolve complex IT problems, develop effective problem management strategies, and implement service management processes.

Our program is ideal for IT professionals who want to advance their careers in problem management, incident management, and service management.

By completing this program, you will gain the knowledge and skills needed to become a certified IT problem manager and take your career to the next level.

So why wait? Explore our Graduate Certificate in Level 3 IT Problem Management today and start achieving your career goals!

Problem Management is at the heart of IT service management, ensuring seamless operations and minimizing downtime. Our Graduate Certificate in Level 3 IT Problem Management equips you with the skills to identify, analyze, and resolve complex IT issues. By mastering problem management techniques, you'll enhance your organization's efficiency, reduce costs, and improve customer satisfaction. With this course, you'll gain expertise in problem management methodologies, such as ITIL, and develop a deep understanding of incident, request, and change management. Career prospects are excellent, with opportunities in IT service management, project management, and business analysis.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ISM) Foundation •
IT Service Continuity Management (ITSCM) •
IT Service Validation and Testing (ITSVT) •
Incident Management (IM) •
Problem Management (PM) •
Change Management (CM) •
Release and Deployment Management (RDM) •
Service Desk Operations •
IT Service Level Management (ITSLM) •
Service Request Management (SRM)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Level 3 IT Problem Management.

The Graduate Certificate in Level 3 IT Problem Management is a specialized program designed to equip students with the knowledge and skills required to manage IT problems effectively in a business setting.
This program focuses on teaching students how to identify, analyze, and resolve IT problems, ensuring minimal disruption to business operations.
Upon completion of the program, students will be able to demonstrate their understanding of IT problem management principles, including problem identification, analysis, and resolution, as well as the application of IT service management frameworks such as ITIL.
The Graduate Certificate in Level 3 IT Problem Management is typically offered over a period of 6-12 months, allowing students to balance their studies with work commitments.
The program is designed to be industry-relevant, with a focus on preparing students for roles such as IT problem manager, IT service manager, or technical support specialist.
Graduates of this program will have the skills and knowledge required to manage IT problems in a business context, including the ability to work with stakeholders, analyze complex technical issues, and develop effective solutions.
The Graduate Certificate in Level 3 IT Problem Management is a valuable addition to any IT professional's skillset, providing a comprehensive understanding of IT problem management principles and practices.
This program is suitable for individuals who want to advance their careers in IT problem management, or for those who want to gain a deeper understanding of IT service management frameworks and practices.
By completing the Graduate Certificate in Level 3 IT Problem Management, students will be able to demonstrate their expertise in IT problem management and enhance their career prospects in the IT industry.

Why this course?

IT Problem Management is a crucial aspect of the IT industry, particularly in today's fast-paced and technology-driven market. According to a survey by the Chartered Institute of Information Technology (CIIT), 75% of IT professionals in the UK consider problem management to be a key skill for success in their roles. Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for IT professionals with problem management skills is expected to increase by 10% by 2025.
Year Number of IT Professionals
2020 150,000
2021 165,000
2022 180,000
2023 195,000

Who should enrol in Graduate Certificate in Level 3 IT Problem Management.?

Ideal Audience for Graduate Certificate in Level 3 IT Problem Management Individuals seeking to enhance their IT problem management skills and advance their careers in the UK IT industry, with a focus on those working in IT service management, help desk support, and technical roles.
Key Characteristics: Typically hold a Level 2 or 3 IT qualification, with at least 2 years of experience in IT service management or a related field, and are looking to progress their careers or transition into a management role.
Career Goals: Upon completion of the Graduate Certificate in Level 3 IT Problem Management, individuals can expect to gain the skills and knowledge required to take on more senior roles, such as IT service manager, technical lead, or team leader, and can also pursue further education and training in related fields.
Industry Relevance: The UK IT industry is experiencing significant growth, with the IT sector expected to reach £147 billion by 2025, according to the UK's Office for National Statistics. The Graduate Certificate in Level 3 IT Problem Management is designed to equip individuals with the skills and knowledge required to succeed in this rapidly evolving industry.