Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling

Tuesday, 17 February 2026 00:11:18

International applicants and their qualifications are accepted

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Overview

Overview

Level 2 NVQ Upselling and Cross-Selling

is a Graduate Certificate designed for sales professionals seeking to enhance their skills in driving revenue growth.
Upselling and cross-selling are crucial techniques for increasing average transaction values and boosting customer satisfaction. This course equips learners with the knowledge and skills to identify opportunities, build relationships, and present tailored solutions to customers.
By the end of the program, learners will be able to analyze customer needs, develop effective sales strategies, and implement persuasive communication techniques.
Develop your sales skills and take your career to the next level with this comprehensive Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling. Explore the course details today and discover how you can drive business success.

NVQ Level 2 Upselling and Cross-Selling is an ideal course for those seeking to enhance their sales skills and career prospects. This Graduate Certificate program focuses on teaching you the essential techniques to effectively upsell and cross-sell products, resulting in increased revenue and customer satisfaction. By mastering the art of negotiation and building strong relationships, you'll be able to upsell and cross-sell with confidence. Key benefits include improved communication skills, enhanced product knowledge, and a deeper understanding of customer needs. With a strong foundation in sales principles, you'll be well-equipped to succeed in various industries, including retail, hospitality, and finance.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Sales Strategy and Planning •
• Customer Relationship Management •
• Product Knowledge and Demonstration •
• Upselling and Cross-Selling Techniques •
• Effective Communication and Interpersonal Skills •
• Negotiation and Conflict Resolution •
• Sales Performance Analysis and Feedback •
• Understanding Customer Needs and Preferences •
• Building Rapport and Trust with Customers

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling

The Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling is a specialized program designed to equip learners with the skills and knowledge required to excel in sales roles, particularly in the retail and hospitality industries.
This course focuses on teaching learners how to effectively upsell and cross-sell products and services, resulting in increased customer satisfaction and revenue growth.
Upon completion of the program, learners will be able to demonstrate their understanding of sales principles, product knowledge, and customer service skills, as well as their ability to analyze customer needs and provide tailored solutions.
The course duration is typically 12-16 weeks, with learners attending classes one or two days a week, depending on the institution and location.
Industry relevance is high, as the Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling is recognized by employers and industry bodies, such as the Chartered Institute of Marketing and the Institute of Sales and Marketing Management.
Learners can expect to gain a range of skills, including communication and interpersonal skills, product knowledge, and sales techniques, which are highly valued by employers in the retail and hospitality sectors.
The course is designed to be flexible, with learners able to study at their own pace and choose from a range of assessment methods, including exams, assignments, and presentations.
Graduates of the Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling can expect to secure employment in sales roles, such as sales assistants, sales representatives, and account managers, or progress to more senior roles, such as team leaders or sales managers.
Overall, the Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling is an excellent choice for individuals looking to launch or advance their careers in sales, with its focus on practical skills, industry recognition, and career progression opportunities.

Why this course?

Upselling and Cross-Selling are crucial skills in today's market, particularly in the UK where the skills shortage is a significant concern. According to a report by the Chartered Institute of Personnel and Development (CIPD), 64% of employers in the UK believe that upskilling and reskilling are essential for the future of work.
Skills Percentage
Communication 85%
Problem-Solving 78%
Leadership 72%

Who should enrol in Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling?

Ideal Audience for Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling Are you a career-changer or a business owner looking to enhance your skills in sales and customer service? Our Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling is designed for individuals who want to develop the expertise to succeed in the UK's competitive job market.
Key Characteristics: Our ideal learners are typically individuals who have recently completed their A-levels or equivalent qualifications, and are looking to transition into a career in sales, customer service, or a related field. They may also be business owners or managers seeking to upskill their teams in NVQ Level 2 standards.
Career Goals: By completing our Graduate Certificate in Level 2 NVQ Upselling and Cross-Selling, learners can expect to gain the skills and knowledge required to secure roles such as sales assistant, customer service representative, or business development manager. In the UK, the demand for skilled sales professionals is high, with the Office for National Statistics predicting a 10% increase in employment opportunities in the retail sector alone.
Learning Style: Our course is designed to be flexible and accessible, with online learning materials and flexible assessment options. Learners can expect to spend approximately 12-18 months completing the course, depending on their individual learning pace and schedule.