Graduate Certificate in Level 2 Contact Centre Data Privacy

Thursday, 12 February 2026 19:59:30

International applicants and their qualifications are accepted

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Overview

Overview

Level 2 Contact Centre Data Privacy

Gain the skills to protect sensitive customer information in a fast-paced contact centre environment.


This Graduate Certificate is designed for professionals working in contact centres who want to develop their knowledge of data privacy laws and regulations.


Learn how to identify and mitigate data breaches, implement secure data storage practices, and ensure compliance with industry standards.


Data privacy is a critical aspect of contact centre operations, and this programme will equip you with the necessary tools to safeguard customer data.

Develop your expertise in data protection, information governance, and compliance with regulations such as GDPR and PECR.


Take the first step towards a career in contact centre data privacy and explore this programme further to learn more about our course content and how it can benefit your career.

Contact Centre Data Privacy is a vital aspect of modern business, and our Graduate Certificate in Level 2 Contact Centre Data Privacy will equip you with the necessary skills to excel in this field. By studying this course, you'll gain a deep understanding of data protection laws and regulations, as well as the ability to implement robust data privacy measures in contact centres. With data privacy at its core, this course will help you develop a strong career foundation, leading to opportunities in roles such as Data Protection Officer or Compliance Manager. You'll also benefit from our industry-recognized contact centre expertise.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Data Privacy Law and Regulation
• • Data Protection Impact Assessment
• • Contact Centre Data Management
• • Data Breach Response and Recovery
• • Information Governance and Compliance
• • Data Protection Impact Assessment and Mitigation
• • Data Minimisation and Anonymisation
• • Data Retention and Disposal
• • Data Subject Rights and Obligations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Level 2 Contact Centre Data Privacy

The Graduate Certificate in Level 2 Contact Centre Data Privacy is a postgraduate qualification that focuses on the importance of data privacy in contact centre operations.
This course is designed to equip learners with the knowledge and skills required to manage and protect sensitive customer data in a contact centre environment.
Upon completion of the course, learners will be able to demonstrate an understanding of data protection principles and practices, as well as the ability to apply these principles in a real-world setting.
The learning outcomes of this course include the ability to identify and mitigate data breaches, develop and implement data protection policies, and ensure compliance with relevant data protection regulations.
The duration of the Graduate Certificate in Level 2 Contact Centre Data Privacy is typically one year, with learners required to complete a minimum of 120 credits.
The course is highly relevant to the contact centre industry, as data privacy is becoming increasingly important for organisations looking to build trust with their customers.
By completing this course, learners can enhance their career prospects in the contact centre industry, particularly in roles such as data protection officer or compliance manager.
The Graduate Certificate in Level 2 Contact Centre Data Privacy is also relevant to the broader field of data protection, as it provides learners with a solid understanding of the principles and practices required to manage sensitive data in a variety of contexts.
Overall, this course is an excellent choice for anyone looking to develop their knowledge and skills in data privacy and protection, particularly in the context of contact centre operations.

Why this course?

Graduate Certificate in Level 2 Contact Centre Data Privacy is a highly sought-after qualification in today's market, particularly in the UK. With the increasing demand for data protection and privacy, this certificate has become a crucial skill for professionals working in contact centres. According to a survey by the Information Commissioner's Office (ICO), 71% of UK businesses reported a data breach in 2020, highlighting the need for effective data privacy measures. A Graduate Certificate in Level 2 Contact Centre Data Privacy equips learners with the necessary knowledge and skills to handle sensitive customer data, ensuring compliance with data protection regulations such as the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Statistic Percentage
Number of data breaches in the UK (2020) 71%
Percentage of businesses with a data breach (2020) 29%
Number of GDPR fines in the UK (2020) £1.4 billion

Who should enrol in Graduate Certificate in Level 2 Contact Centre Data Privacy?

Data Privacy Ideal Audience
Individuals working in contact centres across the UK are increasingly required to handle sensitive customer data. Those with a Level 2 Contact Centre Data Privacy Graduate Certificate can expect to work in roles such as:
With the General Data Protection Regulation (GDPR) and Data Protection Act 2018 in place, it is estimated that over 1 million people in the UK work in contact centres, handling vast amounts of personal data. - Data Protection Officer - Compliance Officer - Information Security Officer - Customer Service Manager - IT Support Specialist
By gaining a Level 2 Contact Centre Data Privacy Graduate Certificate, individuals can develop the necessary skills to ensure the secure handling of customer data, protecting both the organisation and the individual. With a strong understanding of data protection principles and practices, graduates can expect to earn an average salary of £25,000-£35,000 per annum in the UK contact centre industry.