Graduate Certificate in ITIL Service Support

Wednesday, 11 February 2026 18:45:08

International applicants and their qualifications are accepted

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Overview

Overview

ITIL Service Support

is designed for IT professionals seeking to enhance their service management skills.
Service Support is a critical component of IT service management, focusing on the delivery of high-quality services to customers.
This graduate certificate program equips learners with the knowledge and skills required to manage service support effectively, ensuring that IT services are delivered efficiently and effectively.
By studying ITIL Service Support, learners will gain a deeper understanding of service management principles, including incident, problem, and change management.
Service Support is essential for organizations seeking to improve their service quality, reduce costs, and increase customer satisfaction.
If you're looking to advance your career in IT service management, explore the Graduate Certificate in ITIL Service Support today and take the first step towards becoming a skilled service support professional.

ITIL Service Support is the backbone of any successful IT organization, and our Graduate Certificate in ITIL Service Support will equip you with the skills to excel in this critical role. By mastering the fundamentals of IT service management, you'll gain a deep understanding of how to deliver high-quality services that meet business needs. With ITIL Service Support, you'll learn to analyze and resolve service requests, manage incidents, and maintain a smooth day-to-day operation. This course offers ITIL certification, career advancement opportunities, and a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• Problem Management
• Change Control
• Service Desk
• Request Fulfillment
• Service Desk Operations
• IT Service Continuity Management
• Release and Deployment Management
• Service Validation and Testing
• Service Reporting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in ITIL Service Support

The Graduate Certificate in ITIL Service Support is a postgraduate program designed to equip students with the knowledge and skills required to deliver high-quality IT services.
This program is ideal for individuals who want to enhance their career prospects in the IT industry, particularly in service support roles.
Upon completion of the program, students will be able to demonstrate their understanding of ITIL Service Support principles and practices, including service desk management, incident management, and problem management.
The learning outcomes of the Graduate Certificate in ITIL Service Support include the ability to analyze and resolve IT service requests, manage IT service incidents, and identify and resolve the root causes of IT service problems.
The program is typically completed within 6-12 months, depending on the institution and the student's prior experience and qualifications.
The Graduate Certificate in ITIL Service Support is highly relevant to the IT industry, as it provides students with the knowledge and skills required to deliver high-quality IT services and support.
Many organizations, including large corporations and government agencies, adopt ITIL Service Support as a best practice for managing their IT services.
By completing the Graduate Certificate in ITIL Service Support, students can enhance their career prospects and demonstrate their commitment to delivering high-quality IT services.
The program is also recognized by many professional bodies, including the ITIL Foundation and the Project Management Institute (PMI).
Graduates of the Graduate Certificate in ITIL Service Support can pursue a range of career paths, including service desk manager, incident manager, and problem manager.
Overall, the Graduate Certificate in ITIL Service Support is a valuable program for individuals who want to advance their careers in the IT industry.

Why this course?

ITIL Service Support is a highly sought-after certification in the IT industry, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK consider ITIL certification essential for their career advancement. Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for IT professionals with ITIL certification is expected to increase by 15% by 2025.
Year ITIL Certification Demand
2020 60%
2021 65%
2022 70%
2023 75%

Who should enrol in Graduate Certificate in ITIL Service Support ?

Ideal Audience for Graduate Certificate in ITIL Service Support IT professionals seeking to enhance their service support skills, particularly those working in the UK's IT industry, where 71% of organizations have adopted ITIL best practices (Source: ITIL UK).
Key Characteristics: Individuals with a strong foundation in IT service management, looking to gain specialized knowledge in service support, and those seeking to advance their careers in the UK's IT sector, where the average salary for IT service managers is £43,000 per annum (Source: Indeed UK).
Career Paths: Graduates can pursue roles such as Service Desk Manager, Technical Support Specialist, or Service Support Analyst, with opportunities to progress to senior positions, such as Service Manager or IT Service Manager, with a salary range of £50,000-£80,000 per annum (Source: Glassdoor UK).
Prerequisites: A bachelor's degree in a relevant field, such as computer science, information technology, or business administration, and prior experience in IT service management or a related field.