Graduate Certificate in IT Service and Process Management

Wednesday, 11 February 2026 00:37:32

International applicants and their qualifications are accepted

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Overview

Overview

IT Service and Process Management

is designed for professionals seeking to enhance their skills in delivering high-quality services and processes. This graduate certificate program focuses on developing expertise in IT service management, service design, and process improvement.

By studying IT Service and Process Management, learners will gain a deeper understanding of how to align IT services with business objectives and improve overall efficiency.

Some key areas of focus include service strategy, service design, service transition, service operation, and continuous improvement.

Through a combination of theoretical knowledge and practical applications, learners will develop the skills needed to manage IT services effectively and drive business success.

Whether you're looking to advance your career or start a new path in IT, this graduate certificate program can help you achieve your goals.

Explore the IT Service and Process Management graduate certificate program today and discover how you can take your career to the next level.

IT Service and Process Management is a specialized field that offers a Graduate Certificate in IT Service and Process Management, designed to equip students with the skills to optimize IT services and processes. This course focuses on IT Service Management principles, IT Service Management practices, and IT Service Management standards. Students will learn how to design, implement, and manage IT services and processes, ensuring alignment with industry standards and best practices. The course offers career prospects in IT service management, including roles such as IT service manager, service desk manager, and process improvement specialist.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ISM) Framework •
Service Level Management (SLM) and Service Level Agreements (SLAs) •
Incident Management (IM) and Problem Management (PM) •
Change Management (CM) and Release and Deployment Management (RDM) •
Service Desk Operations and Customer Service Management •
IT Service Continuity Management (ITSCM) and Business Continuity Management (BCM) •
IT Service Measurement and Evaluation •
Service Portfolio Management (SPM) and Service Catalogue Management •
IT Service Strategy and Service Design

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in IT Service and Process Management

The Graduate Certificate in IT Service and Process Management is a postgraduate program designed to equip students with the knowledge and skills required to manage IT services and processes effectively.
This program focuses on the application of IT service management (ITSM) principles, including service strategy, service design, service transition, service operation, and continuous improvement.
Upon completion of the program, students will be able to analyze and improve IT service management processes, leading to increased efficiency and effectiveness.
The Graduate Certificate in IT Service and Process Management is typically completed over one year, with students studying full-time or part-time.
The duration of the program can vary depending on the institution and the student's prior qualifications and experience.
The Graduate Certificate in IT Service and Process Management is highly relevant to the IT industry, with many organizations seeking professionals who can manage IT services and processes effectively.
This program is particularly useful for IT professionals who want to advance their careers or transition into IT service management roles.
The program is also beneficial for those who want to gain a deeper understanding of IT service management principles and practices.
Graduates of the Graduate Certificate in IT Service and Process Management can expect to work in a variety of roles, including IT service manager, IT project manager, and business analyst.
The program is taught by experienced academics and industry professionals, providing students with a comprehensive understanding of IT service and process management.
The Graduate Certificate in IT Service and Process Management is recognized by many professional bodies, including the IT Service Management Foundation (ITSMF) and the International Association of IT Service Management (IAITSM).
This program is designed to meet the needs of the IT industry, with a focus on practical application and real-world examples.
The Graduate Certificate in IT Service and Process Management is a valuable investment for those looking to advance their careers in IT.

Why this course?

Graduate Certificate in IT Service and Process Management is a highly sought-after qualification in today's market, particularly in the UK. According to a report by the Chartered Institute of IT (BCS), the demand for IT professionals with service management skills is expected to increase by 10% annually, with the UK's IT sector projected to reach £147 billion by 2025.
Year Growth Rate
2020-2021 5%
2021-2022 8%
2022-2023 10%

Who should enrol in Graduate Certificate in IT Service and Process Management?

Ideal Audience for Graduate Certificate in IT Service and Process Management Professionals seeking to enhance their IT service management skills, particularly those in the UK, where the IT industry is a significant contributor to the economy, with over 800,000 IT professionals employed, according to the UK's Office for National Statistics (ONS).
Key Characteristics: IT professionals with at least 2 years of experience, looking to transition into service management roles, or those seeking to upskill and reskill in this area, with a focus on ITIL (Information Technology Infrastructure Library) certification, a highly regarded standard in the industry.
Career Goals: Graduates of this program can expect to secure roles such as IT Service Manager, Service Desk Manager, or Technical Account Manager, with average salaries ranging from £40,000 to £70,000 per annum in the UK, according to Indeed.co.uk.
Prerequisites: A bachelor's degree in any field, and a strong understanding of IT concepts, with some experience in IT service management or a related field, such as help desk support or technical writing.