Graduate Certificate in IT Service Request Management

Wednesday, 11 February 2026 07:15:41

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Request Management

is a specialized field that focuses on managing and fulfilling IT service requests efficiently.

Designed for professionals seeking to enhance their skills in service request management, this Graduate Certificate program is ideal for those looking to advance their careers in IT service management.

Some key areas of focus include service request analysis, prioritization, and fulfillment, as well as service level management and incident management.

By completing this program, learners will gain a deeper understanding of the principles and best practices of IT service request management.

Whether you're looking to transition into a new role or simply want to stay up-to-date with industry trends, this Graduate Certificate in IT Service Request Management is an excellent choice.

Take the first step towards a career in IT service management and explore this Graduate Certificate program further to learn more about its curriculum, benefits, and career outcomes.

IT Service Request Management is a specialized field that enables organizations to efficiently manage and deliver high-quality IT services. This Graduate Certificate program equips students with the essential skills to design, implement, and manage IT service request management systems. By completing this course, you will gain a deep understanding of IT Service Request Management principles, practices, and tools, including service desk management, incident management, and problem management. With this knowledge, you will be well-positioned for a career in IT service management, with opportunities to work in various industries, including finance, healthcare, and government.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management Frameworks •
Service Request Management Processes •
Incident Management in IT Service Management •
Change Management in IT Service Management •
Service Level Management in IT Service Management •
IT Service Continuity Management •
Service Desk Operations and Management •
IT Service Request Management Tools •
Service Request Management Processes and Procedures •
IT Service Management Metrics and Measurement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in IT Service Request Management

The Graduate Certificate in IT Service Request Management is a specialized program designed to equip students with the knowledge and skills required to manage IT service requests effectively in today's fast-paced technology landscape.
This program focuses on teaching students how to analyze, prioritize, and resolve IT service requests in a timely and efficient manner, ensuring that IT services are delivered to meet the needs of the organization.
Upon completion of the program, students will be able to demonstrate their understanding of IT service request management principles, including service desk management, incident management, problem management, and change management.
The Graduate Certificate in IT Service Request Management is typically offered over a period of 6-12 months, allowing students to balance their studies with their work or other commitments.
The program is designed to be industry-relevant, with a focus on the latest technologies and methodologies used in IT service request management, such as ITIL (Information Technology Infrastructure Library) and Agile project management.
Graduates of the Graduate Certificate in IT Service Request Management can expect to secure roles in IT service management, such as service desk manager, incident manager, or problem manager, and can also pursue further studies in related fields like IT project management or business analysis.
The Graduate Certificate in IT Service Request Management is a valuable addition to any IT professional's skillset, providing them with the knowledge and skills required to succeed in today's competitive IT industry.
By studying IT Service Request Management, students can gain a deeper understanding of how to deliver high-quality IT services that meet the needs of the organization, and can develop the skills required to manage IT service requests effectively in a variety of industries, including finance, healthcare, and government.
The Graduate Certificate in IT Service Request Management is a flexible and accessible program that can be completed online or on-campus, making it an ideal option for students who need to balance their studies with other commitments.
Overall, the Graduate Certificate in IT Service Request Management is a comprehensive program that provides students with the knowledge and skills required to succeed in IT service request management, and can lead to a range of career opportunities in the IT industry.

Why this course?

Graduate Certificate in IT Service Request Management is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the IT Service Management Association (ITSM), 75% of IT professionals in the UK believe that effective service request management is crucial for delivering high-quality services (Source: ITSM, 2022). This highlights the importance of having a skilled workforce that can manage service requests efficiently.
Year Number of Service Requests Managed
2020 1,200,000
2021 1,500,000
2022 1,800,000

Who should enrol in Graduate Certificate in IT Service Request Management?

Ideal Audience for Graduate Certificate in IT Service Request Management Are you a UK-based IT professional looking to enhance your skills in service request management? Do you want to stay ahead of the curve in the rapidly evolving IT industry?
Job Roles: IT Service Desk Analysts, Service Request Managers, Help Desk Technicians, and anyone interested in IT service management.
Career Goals: To gain a deeper understanding of IT service request management, improve your skills in incident management, problem management, and change management, and increase your earning potential in the UK job market.
Industry Insights: The UK IT industry is experiencing a high demand for skilled IT service request managers, with a projected growth rate of 10% by 2025, according to the IT Skills Framework for England.
Learning Outcomes: Upon completion of the Graduate Certificate in IT Service Request Management, you will be able to analyze and resolve service requests, manage incidents and problems, and implement effective change management processes.