Graduate Certificate in IT Service Level Management

Monday, 20 October 2025 10:16:48

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Level Management

is a crucial aspect of delivering high-quality services to customers. This Graduate Certificate program is designed for IT professionals who want to enhance their skills in managing service levels, ensuring that IT services meet the required standards and expectations.

By studying IT Service Level Management, you will gain a deeper understanding of the key concepts, tools, and techniques used in service level management, including service level agreements, service desk management, and incident management.

Some key topics covered in the program include:

Service Level Management Frameworks, Service Level Agreement (SLA) Management, and Service Desk Management. You will also learn how to analyze and improve service level performance, using metrics and KPIs to measure service quality.

Throughout the program, you will develop practical skills in managing IT services, including:

Service Request Management, Incident Management, and Problem Management. You will also learn how to communicate effectively with stakeholders, including customers and team members.

By completing this Graduate Certificate program, you will be able to:

Improve your skills in IT service level management, Enhance your career prospects, and Increase your earning potential. If you're interested in pursuing a career in IT service level management, explore this program further to learn more about the opportunities and benefits it can offer.

IT Service Level Management is a vital skill in today's digital landscape, and our Graduate Certificate program will equip you with the knowledge and expertise to excel in this field. By studying IT Service Level Management, you'll gain a deep understanding of service management principles, IT service management processes, and the ability to design and implement effective service level agreements. With this certification, you'll enjoy IT Service Level Management career prospects in various industries, including finance, healthcare, and technology. You'll also benefit from our unique features, such as flexible online learning and expert industry mentors.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Continuity Management
• IT Service Portfolio Management
• IT Service Level Management
• IT Service Desk Management
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Capacity and Performance Management
• IT Service Measurement and Reporting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in IT Service Level Management

The Graduate Certificate in IT Service Level Management is a postgraduate program designed to equip students with the knowledge and skills required to manage IT services effectively.
This program focuses on teaching students how to align IT services with business objectives, ensuring that IT services are delivered at the right time, in the right way, and at the right cost.
Upon completion of the program, students will be able to demonstrate their understanding of IT service management principles, practices, and techniques, including service level management, incident management, and problem management.
The Graduate Certificate in IT Service Level Management is typically completed over one year, with students studying two units per semester.
The program is designed to be flexible, with online and on-campus delivery options available.
The Graduate Certificate in IT Service Level Management is highly relevant to the IT industry, with many organizations seeking skilled professionals who can manage their IT services effectively.
Graduates of this program can pursue careers in IT service management, including roles such as service manager, IT service manager, and technical service manager.
The program is also beneficial for those looking to transition into IT service management from other IT roles, such as network administrator or help desk technician.
The Graduate Certificate in IT Service Level Management is recognized by the International Service Management Association (ISMA) and the Service Management Professional (SMP) certification.
Graduates of this program can also pursue further study, including the Master of Information Technology (IT) or the Master of Business Administration (MBA).
The Graduate Certificate in IT Service Level Management is a valuable investment for those looking to advance their careers in IT service management.

Why this course?

IT Service Level Management is a crucial aspect of the IT industry, and a Graduate Certificate in this field can significantly enhance one's career prospects. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK believe that service level management is essential for delivering high-quality services. Moreover, a report by the UK's Office of Government Commerce (OGC) states that 60% of IT projects in the UK are at risk due to poor service level management.
Statistics Percentage
IT professionals in the UK who believe service level management is essential 75%
IT projects in the UK at risk due to poor service level management 60%

Who should enrol in Graduate Certificate in IT Service Level Management ?

Ideal Audience for Graduate Certificate in IT Service Level Management Are you a recent IT graduate looking to kickstart your career in service management?
Professionals in IT Service Management With the UK's IT industry valued at £147 billion, a career in IT service management can be highly rewarding. According to a report by the Chartered Institute of IT (BCS), the demand for IT service managers is expected to increase by 10% by 2025.
IT Support and Help Desk Teams If you're part of an IT support or help desk team, a Graduate Certificate in IT Service Level Management can help you progress to a senior role. In the UK, 71% of IT support teams report that they struggle to find skilled staff, making this a great opportunity to upskill and reskill.
Business Analysts and Project Managers As a business analyst or project manager, a Graduate Certificate in IT Service Level Management can help you develop the skills needed to deliver high-quality IT services. In the UK, 64% of businesses report that they struggle to measure the effectiveness of their IT services, making this a great opportunity to gain the skills needed to make a real impact.