Graduate Certificate in IT Service Desk Administration

Sunday, 14 September 2025 16:46:28

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Desk Administration

is a vital component of any organization's IT infrastructure, ensuring seamless communication and issue resolution between end-users and technical teams.


Designed for IT professionals and support specialists, this Graduate Certificate program equips learners with the skills to manage and maintain a high-performing service desk, providing exceptional customer service and resolving technical issues efficiently.


Through a combination of theoretical knowledge and practical training, participants will gain expertise in areas such as incident management, problem management, and change management, enabling them to effectively manage the service desk and contribute to the overall success of the organization.


By investing in this Graduate Certificate in IT Service Desk Administration, learners can enhance their career prospects, increase job satisfaction, and make a meaningful impact on their organization's IT operations.

IT Service Desk Administration is the backbone of any successful organization, and our Graduate Certificate in this field will equip you with the skills to excel in this role. By studying IT Service Desk Administration, you'll gain a deep understanding of service management principles, IT service management frameworks, and the latest technologies used in service desks. You'll also develop essential skills in problem-solving, communication, and customer service. With this certificate, you'll enjoy IT Service Desk Administration career prospects in various industries, including finance, healthcare, and technology. Our course features a unique blend of theoretical knowledge and practical experience, ensuring you're job-ready upon graduation.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Desk Operations
• Service Request Management
• Incident Management and Resolution
• Problem Management and Analysis
• Change Management and Control
• Configuration Management and Control
• Release and Deployment Management
• IT Service Continuity and Disaster Recovery
• Service Level Management and Measurement
• IT Service Desk Metrics and Reporting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in IT Service Desk Administration

The Graduate Certificate in IT Service Desk Administration is a postgraduate qualification that equips students with the necessary skills and knowledge to manage and deliver high-quality IT service desk operations.
This program focuses on teaching students the essential skills required to design, implement, and manage IT service desks, including service desk management, incident management, problem management, and change management.
Upon completion of the Graduate Certificate in IT Service Desk Administration, students will be able to apply their knowledge and skills to real-world scenarios, enabling them to make a positive impact on an organization's IT service desk operations.
The duration of the Graduate Certificate in IT Service Desk Administration is typically one year full-time or two years part-time, allowing students to balance their studies with work or other commitments.
The Graduate Certificate in IT Service Desk Administration is highly relevant to the IT industry, with many organizations recognizing the importance of skilled IT service desk professionals in delivering high-quality customer service and support.
Graduates of the Graduate Certificate in IT Service Desk Administration can pursue a range of career opportunities, including IT service desk manager, service desk analyst, and technical support specialist.
The Graduate Certificate in IT Service Desk Administration is offered by many universities and institutions, providing students with a range of options when it comes to choosing a program that meets their needs and goals.
The program is designed to be flexible and accommodating, with many institutions offering online or distance learning options to cater to the needs of working professionals and students who cannot attend classes on campus.
The Graduate Certificate in IT Service Desk Administration is a valuable qualification for anyone looking to advance their career in IT service desk administration, providing a solid foundation in the skills and knowledge required to succeed in this field.

Why this course?

Graduate Certificate in IT Service Desk Administration is a highly sought-after qualification in today's market, with the UK's IT industry experiencing significant growth. According to a report by the IT Skills Framework for the Information Age (ITFIA), the demand for IT service desk professionals is expected to increase by 10% annually, with over 100,000 job openings projected by 2025.
Year Number of Job Openings
2020 60,000
2021 70,000
2022 80,000
2023 100,000

Who should enrol in Graduate Certificate in IT Service Desk Administration?

Ideal Audience for Graduate Certificate in IT Service Desk Administration Are you a recent graduate looking to kickstart your IT career or an IT professional seeking to enhance your skills in service desk administration?
Key Characteristics: Typically have a degree in a relevant field such as computer science, information technology, or business administration. Possess excellent communication and problem-solving skills. Are eager to learn and adapt to new technologies.
Career Goals: Seeking a career in IT service desk administration, technical support, or a related field. Looking to gain industry-recognized qualifications and enhance job prospects in the UK, where the IT sector is expected to grow by 4% annually (2020-2025) and create over 100,000 new jobs.
Prerequisites: No prior experience necessary, but a basic understanding of IT concepts and terminology is recommended. Students will learn the skills and knowledge required to succeed in the IT service desk industry, including ITIL Foundation certification.