Graduate Certificate in IT Service Desk

Thursday, 12 February 2026 06:19:25

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Desk

is designed for IT professionals seeking to enhance their service delivery skills. This Graduate Certificate program focuses on providing learners with the knowledge and expertise needed to manage and support IT services effectively.

By studying IT Service Desk, learners will gain a deeper understanding of IT service management principles, processes, and best practices.


Some key areas of focus include: IT service strategy, service design, service transition, service operation, and continuous improvement.

Through a combination of theoretical and practical learning, learners will develop the skills required to manage IT services efficiently and effectively.


Graduates of this program will be able to: analyze and resolve IT service requests, manage IT service levels, and improve overall IT service delivery.

Take the first step towards a career in IT service management and explore the Graduate Certificate in IT Service Desk today.

IT Service Desk is the backbone of any organization's technology infrastructure. Our Graduate Certificate in IT Service Desk equips you with the skills to manage and resolve technical issues efficiently, ensuring minimal downtime and maximum productivity. By studying this course, you'll gain hands-on experience in IT Service Management principles, including incident, problem, and change management. You'll also develop strong communication and problem-solving skills, preparing you for a career in IT Support or Technical Operations. With a focus on industry-recognized certifications, you'll be job-ready and eligible for roles such as IT Support Specialist or Technical Operations Manager.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Desk Fundamentals
• Service Request Management
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Release and Deployment Management
• Service Level Management
• IT Service Continuity Management
• IT Service Validation and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in IT Service Desk

The Graduate Certificate in IT Service Desk is a postgraduate qualification that focuses on the technical and operational aspects of IT service management.
It is designed to equip students with the knowledge and skills required to manage IT service desks effectively, ensuring high-quality service delivery and customer satisfaction.
The program covers a range of topics, including IT service management, incident management, problem management, change management, and service level management.
Learning outcomes of the Graduate Certificate in IT Service Desk include the ability to analyze and resolve IT incidents, manage IT service requests, and implement effective IT service management processes.
The duration of the Graduate Certificate in IT Service Desk varies depending on the institution and the mode of study, but it typically takes one year to complete.
The program is highly relevant to the IT industry, as it provides students with the skills and knowledge required to work in IT service management roles, such as service desk analyst, IT service manager, or technical support specialist.
Graduates of the Graduate Certificate in IT Service Desk can expect to work in a variety of organizations, including large corporations, small businesses, and government agencies.
The program is also relevant to the IT service management industry, as it aligns with industry standards and best practices, such as ITIL (Information Technology Infrastructure Library).
Overall, the Graduate Certificate in IT Service Desk is a valuable qualification for anyone looking to start or advance a career in IT service management.

Why this course?

Graduate Certificate in IT Service Desk holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK consider service desk skills essential for their role. Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for IT service desk professionals is expected to increase by 10% annually from 2020 to 2025.
Year Number of Jobs
2020 45,000
2021 50,000
2022 55,000
2023 60,000
2024 65,000
2025 70,000

Who should enrol in Graduate Certificate in IT Service Desk?

Ideal Audience for Graduate Certificate in IT Service Desk
Individuals with a strong interest in IT and a desire to launch a career in the service desk field, particularly those in the UK, are the primary target audience for this graduate certificate. With the UK's IT industry expected to reach £1.8 trillion by 2025, according to a report by the Centre for Economics and Business Research, there is a growing demand for skilled service desk professionals.
Prospective learners should have a good understanding of IT concepts, including hardware, software, and networking, as well as excellent communication and problem-solving skills. In the UK, the average salary for a service desk analyst is around £25,000-£30,000 per annum, with experienced professionals earning up to £40,000 or more, according to Glassdoor.
The graduate certificate is designed to equip learners with the necessary knowledge and skills to succeed in the service desk field, including IT service management, incident management, and problem management. By completing this graduate certificate, learners can gain a competitive edge in the job market and advance their careers in the IT service desk field.