Graduate Certificate in IT Problem Management and Resolution

Wednesday, 11 February 2026 00:03:32

International applicants and their qualifications are accepted

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Overview

Overview

IT Problem Management and Resolution

Effective IT problem management is crucial for organizations to minimize downtime, reduce costs, and improve overall efficiency.

Our Graduate Certificate in IT Problem Management and Resolution is designed for IT professionals who want to develop the skills and knowledge needed to manage and resolve complex IT problems.

Learn how to identify, analyze, and resolve IT problems using industry-recognized methodologies and tools.

Develop your skills in problem identification, root cause analysis, and resolution planning, as well as learn how to implement effective problem management strategies.

Our program is ideal for IT professionals looking to advance their careers or transition into a problem management role.

Take the first step towards becoming a skilled IT problem manager and explore our Graduate Certificate program today!

Problem Management is at the heart of IT operations, and our Graduate Certificate in IT Problem Management and Resolution will equip you with the skills to excel in this field. By mastering the art of identifying, analyzing, and resolving IT issues, you'll enhance your career prospects in IT support and management roles. This course offers a unique blend of theoretical knowledge and practical experience, with a focus on problem management methodologies and resolution techniques. You'll gain hands-on experience with industry-leading tools and software, and develop a deep understanding of IT service management frameworks.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management (ISM) Framework
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Problem Management Process
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Incident Management
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Change Management
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Service Desk Operations
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IT Service Continuity Planning
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Service Level Management
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IT Service Measurement and Reporting
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IT Service Portfolio Management
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Service Request Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in IT Problem Management and Resolution

The Graduate Certificate in IT Problem Management and Resolution is a specialized program designed to equip students with the skills and knowledge required to effectively manage and resolve complex IT problems in a rapidly changing technological landscape.
This program focuses on teaching students how to identify, analyze, and resolve IT problems using a structured approach, ensuring minimal downtime and maximum efficiency. Through a combination of theoretical and practical learning, students will gain a deep understanding of IT problem management and resolution principles, including incident management, problem management, change management, and service level management.
The duration of the Graduate Certificate in IT Problem Management and Resolution typically ranges from 6 to 12 months, depending on the institution and the student's prior experience and qualifications. This program is ideal for individuals who want to upskill or reskill in IT problem management and resolution, or for those who are looking to transition into a career in this field.
The Graduate Certificate in IT Problem Management and Resolution is highly relevant to the IT industry, as organizations are increasingly relying on skilled professionals to manage and resolve complex IT problems. By completing this program, graduates will be well-equipped to work in a variety of roles, including IT problem manager, technical support specialist, and service desk analyst.
Upon completion of the program, graduates can expect to gain a range of skills and knowledge, including IT service management, problem management, incident management, and change management. They will also develop strong analytical, communication, and problem-solving skills, which are highly valued by employers in the IT industry.
The Graduate Certificate in IT Problem Management and Resolution is offered by many institutions worldwide, including universities and colleges. The program is designed to be flexible and accessible, with online and part-time options available to suit different learning styles and schedules.
Overall, the Graduate Certificate in IT Problem Management and Resolution is a valuable program that can help individuals launch or advance their careers in IT problem management and resolution. With its focus on practical skills and knowledge, this program is an excellent choice for anyone looking to succeed in this field.

Why this course?

Graduate Certificate in IT Problem Management and Resolution is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Information Technology (CIIT), 75% of IT professionals in the UK believe that effective problem management is crucial for business success. Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for IT professionals with problem management skills is expected to increase by 10% annually until 2025.
Year Percentage Increase
2019 5%
2020 8%
2021 12%
2022 15%
2023 18%

Who should enrol in Graduate Certificate in IT Problem Management and Resolution?

Ideal Audience for Graduate Certificate in IT Problem Management and Resolution Individuals seeking to enhance their IT skills and career prospects in the UK, particularly those working in IT support, helpdesk, or project management roles, are the primary target audience for this graduate certificate.
Key Characteristics: Typically, individuals with a strong interest in IT and a desire to progress their careers are well-suited for this graduate certificate. In the UK, according to a report by the Chartered Institute of IT (BCS), there is a high demand for IT professionals, with over 60,000 job openings in 2020 alone.
Career Goals: Graduates of this certificate can expect to secure roles such as IT Support Specialist, Project Coordinator, or Technical Project Manager, with average salaries ranging from £25,000 to £40,000 per annum in the UK, according to Glassdoor.
Prerequisites: No prior qualifications are required, but a basic understanding of IT concepts and a willingness to learn are essential. The graduate certificate is designed to be accessible to those with little to no prior experience in IT problem management and resolution.