Graduate Certificate in IT Incident Management and Resolution

Thursday, 12 February 2026 13:40:31

International applicants and their qualifications are accepted

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Overview

Overview

IT Incident Management and Resolution


Learn to effectively manage and resolve IT incidents in this Graduate Certificate program, designed for IT professionals seeking to enhance their skills.


Develop expertise in incident classification, prioritization, and resolution, as well as knowledge of IT service management frameworks and tools.


Some key concepts include: incident management, IT service management, problem management, and change management.

Gain practical experience in incident management tools and techniques, and learn how to communicate effectively with stakeholders.


Improve your career prospects and take your IT career to the next level with this Graduate Certificate in IT Incident Management and Resolution.

Incident Management is a critical component of IT service management, and our Graduate Certificate in IT Incident Management and Resolution will equip you with the skills to excel in this field. By studying this course, you'll gain a deep understanding of incident management principles, processes, and techniques, as well as the ability to analyze and resolve complex IT incidents. With incident management skills, you'll be in high demand, with career prospects in IT service management, project management, and business analysis. Our course features incident management training, case studies, and a focus on practical application, ensuring you're job-ready upon graduation.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• IT Service Management (ITSM)
• Problem Management
• Change Management
• Release and Deployment Management
• Service Desk Operations
• Incident Classification and Prioritization
• Root Cause Analysis (RCA)
• Communication and Reporting
• IT Service Continuity Management (ITSCM)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in IT Incident Management and Resolution

The Graduate Certificate in IT Incident Management and Resolution is a specialized program designed to equip students with the skills and knowledge required to manage and resolve IT incidents effectively.
This program focuses on teaching students how to identify, assess, and mitigate IT incidents, as well as how to develop and implement incident management strategies.
Upon completion of the program, students will be able to demonstrate their understanding of IT incident management and resolution principles, including incident classification, escalation, and resolution.
The program is typically completed in 6-12 months and consists of 4-6 courses, depending on the institution and location.
The Graduate Certificate in IT Incident Management and Resolution is highly relevant to the IT industry, as it addresses the growing need for skilled professionals who can manage and resolve IT incidents efficiently.
The program is designed to be completed by working professionals, and many institutions offer online or part-time options to accommodate students' busy schedules.
Graduates of the program can expect to find employment opportunities in IT service management, incident management, and related fields, such as help desk support, technical support, and IT project management.
The Graduate Certificate in IT Incident Management and Resolution is also a stepping stone for those who wish to pursue a more advanced degree, such as a Master's in IT or a related field.
Overall, the Graduate Certificate in IT Incident Management and Resolution is a valuable program for individuals looking to enhance their skills and knowledge in IT incident management and resolution, and to advance their careers in the IT industry.

Why this course?

IT Incident Management and Resolution is a crucial aspect of IT service management, and the demand for professionals with expertise in this area is on the rise. According to a report by the Chartered Institute of Information Technology (CIIT), the UK's IT industry is expected to grow by 4.5% annually, creating new job opportunities for IT professionals with incident management and resolution skills.
Year Growth Rate
2020-2021 3.2%
2021-2022 4.1%
2022-2023 4.5%

Who should enrol in Graduate Certificate in IT Incident Management and Resolution?

Ideal Audience for Graduate Certificate in IT Incident Management and Resolution IT professionals seeking to enhance their skills in incident management and resolution, particularly those working in the UK's IT sector, where the average salary for an IT manager is around £55,000 per annum (Source: Indeed.co.uk), are the primary target audience for this course.
Key Characteristics: Individuals with a strong foundation in IT, preferably with experience in help desk, technical support, or similar roles, are well-suited for this course. They should also possess excellent problem-solving skills, attention to detail, and the ability to work under pressure.
Career Goals: Graduates of this course can expect to progress into senior IT roles, such as incident manager, technical lead, or IT manager, with a salary range of £40,000-£70,000 per annum (Source: Glassdoor.co.uk). They will also be equipped to handle complex IT issues, ensuring minimal downtime and maximum system availability.
Prerequisites: A good understanding of IT concepts, including networking, operating systems, and software applications, is essential. Prior experience in incident management and resolution is not necessary, but a willingness to learn and apply new skills is crucial.