Graduate Certificate in ICT Service Desk Support

Wednesday, 27 August 2025 14:16:10

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Desk Support

is a vital component of any organization's IT infrastructure, ensuring seamless communication and issue resolution between end-users and technical teams.


Designed for IT professionals and support specialists, this Graduate Certificate program equips learners with the skills and knowledge to provide effective service desk support, resolving technical issues efficiently and resolving customer complaints.


Through a combination of theoretical and practical training, learners will gain expertise in areas such as incident management, problem management, and change management, enabling them to deliver high-quality service desk support.


By investing in this Graduate Certificate in ICT Service Desk Support, learners can enhance their career prospects, improve customer satisfaction, and contribute to the success of their organization.

ICT Service Desk Support is the backbone of any organization's technology infrastructure. This Graduate Certificate program equips you with the skills to provide top-notch support, ensuring minimal downtime and maximum productivity. You'll learn to troubleshoot, resolve, and escalate issues efficiently, making you a valuable asset to any team. With ICT Service Desk Support, you'll gain hands-on experience in IT service management, cloud computing, and collaboration tools. Career prospects are vast, with opportunities in help desk, technical support, and IT project management. Upon completion, you'll be certified and ready to take on new challenges in the field.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management Fundamentals
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Service Desk Operations and Management
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Help Desk Software and Tools
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Incident Management and Resolution
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Problem Management and Analysis
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Change Management and Control
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Service Level Management and Agreements
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IT Service Continuity and Disaster Recovery
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Technical Support and Troubleshooting
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Customer Service and Communication Skills

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in ICT Service Desk Support

The Graduate Certificate in ICT Service Desk Support is a postgraduate qualification that focuses on providing students with the skills and knowledge required to succeed in the ICT service desk industry.
This program is designed to equip students with the necessary expertise in IT service management, technical support, and customer service, enabling them to work effectively in a service desk environment.
Upon completion of the Graduate Certificate in ICT Service Desk Support, students will be able to demonstrate the following learning outcomes:
- Analyze and resolve complex technical issues in a timely and efficient manner
- Provide high-quality technical support to customers and internal stakeholders
- Implement and maintain effective service desk processes and procedures
- Collaborate with team members to achieve service level agreements and improve customer satisfaction.
The duration of the Graduate Certificate in ICT Service Desk Support varies depending on the institution, but it typically takes one year to complete full-time.
The program is highly relevant to the ICT service desk industry, as it provides students with the necessary skills and knowledge to work in this field.
Graduates of the Graduate Certificate in ICT Service Desk Support can expect to secure employment in service desk roles, such as service desk analyst, technical support specialist, or service desk manager.
The ICT service desk industry is in high demand, with many organizations seeking skilled professionals to manage their IT services and support customer needs.
By completing the Graduate Certificate in ICT Service Desk Support, students can enhance their career prospects and advance their careers in the ICT service desk field.
The program is also designed to be flexible, with many institutions offering online or part-time study options to accommodate the needs of working professionals.
Overall, the Graduate Certificate in ICT Service Desk Support is an excellent choice for individuals looking to launch or advance their careers in the ICT service desk industry.

Why this course?

Graduate Certificate in ICT Service Desk Support is a highly sought-after qualification in today's market, with the UK's IT industry experiencing significant growth. According to a report by the IT Skills Framework for the Information Age (ITFIA), the demand for skilled service desk professionals is expected to increase by 10% annually, with the UK's service desk industry valued at £1.4 billion (Source: ITFIA, 2020).
Year Growth Rate
2020 10%
2021 12%
2022 15%

Who should enrol in Graduate Certificate in ICT Service Desk Support?

Ideal Audience for Graduate Certificate in ICT Service Desk Support Are you a recent graduate looking to kickstart your career in the IT industry?
Recent graduates in Computer Science, Information Technology, or related fields With a Graduate Certificate in ICT Service Desk Support, you'll be equipped to provide top-notch technical support to businesses and organizations across the UK, where the demand for skilled IT professionals is on the rise.
Individuals seeking a career change or looking to upskill in the IT sector The UK's IT industry is expected to grow by 13% by 2025, with service desk support being a key area of focus. By gaining the skills and knowledge required for this role, you'll be well-positioned to take advantage of these opportunities.
Those interested in a career in IT project management or related fields A Graduate Certificate in ICT Service Desk Support can also serve as a stepping stone to more senior roles in IT project management, where your technical expertise and problem-solving skills will be highly valued.