Graduate Certificate in ICT Helpdesk Support

Tuesday, 10 February 2026 13:00:22

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

ICT Helpdesk Support

is a vital component of any organization's IT infrastructure. The Graduate Certificate in ICT Helpdesk Support is designed for individuals who want to develop the skills and knowledge required to provide effective technical support to users.


Some learners may be IT professionals looking to specialize in helpdesk support, while others may be new to the field and seeking a career change. The program covers essential topics such as technical troubleshooting, communication skills, and software applications.


By completing this certificate, learners will gain the confidence and expertise needed to resolve technical issues efficiently and effectively. Gain the skills to succeed in a helpdesk role and take the first step towards a rewarding career in ICT support.

ICT Helpdesk Support is the backbone of any organization's technology infrastructure. This Graduate Certificate program equips you with the skills to provide top-notch support, ensuring minimal downtime and maximum productivity. You'll learn ICT Helpdesk Support best practices, technical skills, and industry-standard tools. Key benefits include enhanced career prospects, improved job satisfaction, and increased earning potential. Upon completion, you'll be equipped to handle complex technical issues, collaborate with teams, and drive business growth. Unique features include flexible study options, industry connections, and a focus on practical, hands-on learning. Kickstart your career in ICT Helpdesk Support today.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management Fundamentals •
Helpdesk Operations and Management •
Technical Support Skills for ICT •
Problem Solving and Troubleshooting Techniques •
Communication and Interpersonal Skills for ICT Support •
IT Security Awareness and Best Practices •
Hardware and Software Troubleshooting •
Operating System Support and Maintenance •
Networking Fundamentals for ICT Support •
Customer Service Skills for ICT Helpdesk

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in ICT Helpdesk Support

The Graduate Certificate in ICT Helpdesk Support is a postgraduate qualification that equips students with the skills and knowledge required to succeed in the ICT helpdesk support industry.
This program focuses on teaching students how to provide effective technical support to individuals and organizations, with an emphasis on problem-solving, communication, and customer service skills.
Upon completion of the Graduate Certificate in ICT Helpdesk Support, students will be able to demonstrate the following learning outcomes:
- Analyze and resolve complex technical issues in a timely and efficient manner
- Provide expert-level technical support to individuals and organizations
- Communicate effectively with technical and non-technical stakeholders
- Implement and maintain effective technical support processes and procedures
- Stay up-to-date with the latest technologies and industry trends.
The duration of the Graduate Certificate in ICT Helpdesk Support varies depending on the institution and the student's prior qualifications, but it typically takes one year to complete full-time.
The Graduate Certificate in ICT Helpdesk Support is highly relevant to the ICT industry, as it addresses the growing demand for skilled helpdesk technicians and support specialists.
Many organizations, including IT service providers, software companies, and government agencies, require their employees to have a Graduate Certificate in ICT Helpdesk Support or equivalent experience.
Graduates of the Graduate Certificate in ICT Helpdesk Support can pursue a range of career paths, including helpdesk technician, technical support specialist, IT project coordinator, and more.
The Graduate Certificate in ICT Helpdesk Support is also an excellent stepping stone for those looking to transition into a career in ICT, as it provides a solid foundation in technical support principles and practices.
Overall, the Graduate Certificate in ICT Helpdesk Support is an excellent choice for individuals looking to launch or advance their careers in the ICT helpdesk support industry.

Why this course?

Graduate Certificate in ICT Helpdesk Support is a highly sought-after qualification in today's market, with the UK's IT sector experiencing significant growth. According to a report by the UK's Office for National Statistics (ONS), the IT sector is expected to grow by 4.3% annually, creating new job opportunities for helpdesk support specialists.
Year Growth Rate
2020-2021 4.3%
2021-2022 5.1%
2022-2023 4.8%

Who should enrol in Graduate Certificate in ICT Helpdesk Support?

Ideal Audience for Graduate Certificate in ICT Helpdesk Support Are you a recent graduate looking to kickstart your IT career or an IT professional seeking to enhance your skills in helpdesk support?
Key Characteristics: Typically have a degree in a relevant field such as computer science, information technology, or a related discipline. Possess excellent communication and problem-solving skills. Are eager to learn and adapt to new technologies.
Career Goals: Seeking a career in IT helpdesk support, technical support, or a related field. Looking to gain industry-recognized qualifications and enhance employability in the UK job market, where the demand for skilled IT professionals is high.
Target Industry: The IT and technology sector, including private companies, public sector organizations, and non-profit institutions. The UK's growing tech industry, with major hubs in London, Manchester, and Birmingham, offers numerous opportunities for graduates and professionals alike.