Graduate Certificate in Hospitality Service Quality Management

Thursday, 12 February 2026 06:19:24

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality Management

is a crucial aspect of the hospitality industry, ensuring exceptional guest experiences. This Graduate Certificate program is designed for hospitality professionals seeking to enhance their skills in managing service quality.
Developing expertise in service quality management enables you to drive business growth and customer satisfaction. The program focuses on key areas such as customer service, staff training, and quality assurance.
By completing this certificate, you will gain a deeper understanding of service quality management principles and practices. You will also develop the skills to analyze and improve service quality, leading to increased customer loyalty and retention.
If you're passionate about delivering exceptional hospitality experiences, explore this Graduate Certificate in Service Quality Management and take the first step towards advancing your career.

Service Quality is at the heart of the hospitality industry, and our Graduate Certificate in Hospitality Service Quality Management will equip you with the skills to deliver exceptional customer experiences. This comprehensive course focuses on service quality management, covering topics such as customer service, staff training, and quality assurance. By gaining a deeper understanding of service quality management, you'll be able to analyze and improve your organization's service delivery, leading to increased customer satisfaction and loyalty. With service quality at its core, this course offers career prospects in management and leadership roles, as well as opportunities for career advancement.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Quality Management in Hospitality
• Customer Relationship Management in Hospitality
• Quality Assurance and Quality Control in Hospitality
• Effective Communication in Hospitality
• Leadership and Team Management in Hospitality
• Strategic Planning for Hospitality
• Revenue Management in Hospitality
• Food and Beverage Service Quality
• Event Management and Coordination
• Sustainability in Hospitality Operations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Hospitality Service Quality Management

The Graduate Certificate in Hospitality Service Quality Management is a postgraduate program designed to equip students with the knowledge and skills required to manage service quality in the hospitality industry.
This program focuses on developing students' understanding of service quality management principles, practices, and tools, enabling them to improve customer satisfaction and loyalty.
Upon completion of the program, students will be able to analyze service quality issues, develop effective solutions, and implement quality improvement initiatives.
The Graduate Certificate in Hospitality Service Quality Management is typically offered over one semester, consisting of four core units and two elective units.
The program is designed to be completed in a short period, allowing students to gain the necessary skills and knowledge to enter the workforce quickly.
The Graduate Certificate in Hospitality Service Quality Management is highly relevant to the hospitality industry, as it addresses the growing need for service quality management in this sector.
By studying this program, students will gain a deeper understanding of service quality management and its application in the hospitality industry, making them more competitive in the job market.
The program is taught by industry experts, providing students with practical knowledge and real-world examples of service quality management in practice.
Graduates of the Graduate Certificate in Hospitality Service Quality Management can pursue careers in hospitality management, quality assurance, customer service, and related fields.
The program is designed to be flexible, allowing students to balance their studies with work and other commitments.
The Graduate Certificate in Hospitality Service Quality Management is recognized by employers and academic institutions alike, providing students with a recognized qualification that can open doors to new career opportunities.

Why this course?

Graduate Certificate in Hospitality Service Quality Management is a highly sought-after qualification in today's market, particularly in the UK. According to a survey by the UK's Office for National Statistics (ONS), the tourism and hospitality industry is expected to grow by 4.8% annually, creating a high demand for skilled professionals. In fact, the ONS reported that the number of people employed in the hospitality industry in England and Wales increased by 12,000 in 2020 alone.
Year Growth Rate
2020 4.8%
2019 4.5%
2018 4.2%

Who should enrol in Graduate Certificate in Hospitality Service Quality Management?

Ideal Audience for Graduate Certificate in Hospitality Service Quality Management Are you a hospitality professional looking to enhance your skills and knowledge in service quality management?
Career Stage: Graduates, early-career professionals, and those seeking career progression in the hospitality industry.
Job Roles: Front-of-house staff, back-of-house staff, hotel managers, and those in related fields such as events, conferences, and tourism.
Education Level: Bachelor's degree holders or equivalent, with a strong interest in hospitality and service quality management.
Location: The UK, with a focus on London and other major cities, although online learning is also available.
Career Outcomes: Enhanced career prospects, increased earning potential, and a deeper understanding of service quality management principles and practices.