Graduate Certificate in Emotional Intelligence in Customer Care.

Tuesday, 17 February 2026 09:25:15

International applicants and their qualifications are accepted

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Overview

Overview

Emotional Intelligence

is the foundation of effective customer care. It enables you to understand and manage your emotions, as well as those of your customers, to deliver exceptional service.

Developing emotional intelligence is crucial for customer-facing professionals, as it helps them navigate complex customer interactions, build strong relationships, and resolve conflicts efficiently.

Some key skills you'll learn include: active listening, empathy, and conflict resolution. You'll also gain insights into your own emotional triggers and how to manage them in high-pressure situations.

By the end of this program, you'll be equipped with the knowledge and skills to provide empathetic, personalized, and professional customer care, leading to improved customer satisfaction and loyalty.

Take the first step towards becoming a customer care expert and explore our Graduate Certificate in Emotional Intelligence in Customer Care today!

Emotional Intelligence is the key to delivering exceptional customer care. Our Graduate Certificate in Emotional Intelligence in Customer Care helps you develop the skills to understand and manage your emotions, as well as those of your customers. By learning how to empathize, communicate effectively, and manage conflict, you'll be able to provide a more personalized and satisfying experience for your customers. With this course, you'll gain career prospects in customer-facing roles, such as customer service manager or account manager, and be able to enhance your career with a specialized skillset. Unique features include interactive workshops and a focus on practical application.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Emotional Intelligence in Customer Care • Effective Communication Skills for Customer Service • Empathy and Active Listening in Conflict Resolution • Managing Stress and Emotions in High-Pressure Environments • Building Strong Relationships with Customers and Colleagues • Understanding and Managing Your Own Emotions • Conflict Resolution Strategies for Customer Care Professionals • Emotional Labor and Burnout Prevention • Cultural Competence and Diversity in Customer Service • Measuring and Improving Emotional Intelligence in Customer Care

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Emotional Intelligence in Customer Care.

The Graduate Certificate in Emotional Intelligence in Customer Care is a specialized program designed to equip students with the skills and knowledge necessary to provide exceptional customer service in today's fast-paced business environment.
This program focuses on developing emotional intelligence, which is critical for building strong relationships with customers, managing conflicts, and creating a positive customer experience.
Through a combination of theoretical and practical learning, students will gain a deep understanding of emotional intelligence, its application in customer care, and the skills required to effectively manage emotions and behaviors in the workplace.
The program's learning outcomes include the ability to analyze customer needs, develop effective communication strategies, and resolve conflicts in a constructive manner.
The Graduate Certificate in Emotional Intelligence in Customer Care is typically offered over 6-12 months, depending on the institution and the student's prior qualifications and experience.
The program is highly relevant to the customer service industry, as emotional intelligence is a key differentiator for businesses that strive to provide exceptional customer experiences.
By completing this program, graduates will be well-equipped to secure roles in customer-facing positions, such as customer service representatives, account managers, or team leaders, and will have a competitive edge in the job market.
The Graduate Certificate in Emotional Intelligence in Customer Care is also beneficial for those looking to advance their careers or transition into new roles within the customer service industry.
Overall, the Graduate Certificate in Emotional Intelligence in Customer Care is a valuable investment for individuals seeking to develop the skills and knowledge necessary to succeed in customer-facing roles and provide exceptional customer experiences.

Why this course?

Emotional Intelligence in Customer Care is a vital skill set in today's market, with 71% of UK businesses believing that emotional intelligence is essential for customer service (Source: CIPD, 2020). A Graduate Certificate in Emotional Intelligence in Customer Care can equip learners with the necessary skills to effectively manage customer relationships, leading to improved customer satisfaction and loyalty.
Statistic Value
Percentage of UK businesses that believe emotional intelligence is essential for customer service 71%
Average customer satisfaction score for UK businesses with emotionally intelligent staff 85%
Number of UK jobs that require emotional intelligence 1 in 5

Who should enrol in Graduate Certificate in Emotional Intelligence in Customer Care.?

Ideal Audience for Graduate Certificate in Emotional Intelligence in Customer Care Are you a customer service professional looking to enhance your skills and advance your career in the UK?
Key Characteristics: You are a customer-facing staff member working in a call centre, retail, or hospitality environment, with at least 1 year of experience in customer service.
Career Goals: You aspire to move into a leadership role, such as Team Leader or Supervisor, or progress to a related field like Account Management or Sales.
Skills Gaps: You recognize the importance of emotional intelligence in delivering exceptional customer experiences and want to develop your skills in areas like conflict resolution, communication, and empathy.
UK Statistics: According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that emotional intelligence is essential for customer service professionals. By investing in your emotional intelligence, you can enhance your employability and career prospects in the UK job market.