Graduate Certificate in E-Commerce and Customer Relation Management

Saturday, 14 February 2026 17:33:33

International applicants and their qualifications are accepted

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Overview

Overview

E-Commerce

is a rapidly growing field that requires skilled professionals to manage online sales and customer relationships. The Graduate Certificate in E-Commerce and Customer Relation Management is designed for career changers and working professionals looking to enhance their skills in this area.

Through this program, learners will gain a deep understanding of e-commerce principles, including online marketing, payment systems, and customer relationship management.

They will also develop essential skills in data analysis, digital strategy, and project management, enabling them to effectively manage online sales and customer interactions.

By the end of the program, learners will be equipped to analyze business data, develop effective digital marketing strategies, and implement customer relationship management systems.

Take the first step towards a successful career in e-commerce and customer relation management. Explore our Graduate Certificate program today and discover how you can stay ahead in this fast-paced industry.

E-Commerce is revolutionizing the way businesses operate, and a Graduate Certificate in E-Commerce and Customer Relation Management can help you stay ahead of the curve. This course is designed to equip you with the skills and knowledge needed to succeed in the digital marketplace. By learning about e-commerce platforms, customer relationship management, and digital marketing, you'll be able to analyze customer behavior, develop effective marketing strategies, and create engaging online experiences. With a strong focus on practical skills and real-world applications, this course offers career prospects in various industries, including retail, finance, and technology.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• E-Commerce Fundamentals
• Digital Marketing Strategies
• Customer Relationship Management (CRM)
• E-Commerce Platform Development
• Social Media Marketing
• Data Analysis for E-Commerce
• E-Commerce Security and Privacy
• International E-Commerce and Trade
• E-Commerce Analytics and Reporting
• Customer Experience Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in E-Commerce and Customer Relation Management

The Graduate Certificate in E-Commerce and Customer Relation Management is a specialized program designed to equip students with the necessary skills to succeed in the rapidly evolving digital landscape.
This program focuses on teaching students how to effectively manage online business operations, leveraging the power of e-commerce platforms to drive sales and revenue growth.
Through a combination of theoretical and practical courses, students will learn about digital marketing strategies, e-commerce platforms, and customer relationship management techniques.
Upon completion of the program, students will be able to analyze customer behavior, develop targeted marketing campaigns, and implement effective e-commerce strategies to drive business success.
The Graduate Certificate in E-Commerce and Customer Relation Management is typically offered over a period of 6-12 months, allowing students to balance their studies with work or other commitments.
The program is highly relevant to the e-commerce industry, with many graduates going on to secure roles in digital marketing, e-commerce management, and customer service.
Industry partners and alumni networks provide opportunities for students to gain practical experience, build connections, and stay up-to-date with the latest trends and technologies in e-commerce and customer relation management.
Graduates of this program can expect to earn a competitive salary, with median salaries ranging from $60,000 to over $100,000 depending on the role and industry.
The Graduate Certificate in E-Commerce and Customer Relation Management is an excellent choice for individuals looking to transition into a career in e-commerce, digital marketing, or customer service, or for those seeking to enhance their skills and knowledge in these areas.
By combining theoretical knowledge with practical skills, this program provides students with a comprehensive understanding of e-commerce and customer relation management, equipping them to succeed in today's fast-paced digital economy.

Why this course?

Graduate Certificate in E-Commerce and Customer Relation Management holds immense significance in today's market, where digital transformation and customer-centricity are the driving forces. According to a survey by the Centre for Retail Research, the UK retail industry is expected to reach £1.4 trillion by 2025, with e-commerce accounting for 20% of total retail sales. This growth is driven by the increasing adoption of online channels and the need for businesses to develop effective customer relationship management strategies.
E-commerce Growth Customer Relationship Management
20% of total retail sales in the UK Effective CRM strategies to enhance customer engagement and loyalty
£1.4 trillion by 2025 Personalized customer experiences and data-driven insights

Who should enrol in Graduate Certificate in E-Commerce and Customer Relation Management?

Ideal Audience for Graduate Certificate in E-Commerce and Customer Relation Management Are you a UK-based professional looking to upskill in the rapidly growing e-commerce industry? With the UK's digital economy valued at £1.1 trillion, a Graduate Certificate in E-Commerce and Customer Relation Management can help you stay ahead of the curve.
Key Characteristics: You are a recent graduate or an early-career professional with a passion for e-commerce and customer service. You have a strong understanding of business principles and are eager to develop skills in digital marketing, customer relationship management, and data analysis.
Career Goals: You aspire to work in a dynamic and innovative e-commerce environment, where you can apply your knowledge to drive business growth, improve customer satisfaction, and stay ahead of the competition. With a Graduate Certificate in E-Commerce and Customer Relation Management, you can pursue roles such as E-commerce Manager, Customer Service Manager, or Digital Marketing Specialist.
Prerequisites: You typically need a good understanding of business principles, including marketing, finance, and operations. A basic knowledge of IT and data analysis is also essential. Our course is designed to be accessible to those with little to no prior experience in e-commerce and customer relation management.