Graduate Certificate in Customer-focused Sales Techniques

Monday, 16 February 2026 05:53:14

International applicants and their qualifications are accepted

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Overview

Overview

Customer-focused Sales Techniques

is designed for professionals seeking to enhance their sales skills in a rapidly changing market.

Develop effective communication strategies and build strong relationships with clients to drive business growth.

This graduate certificate program focuses on teaching you how to understand customer needs, identify opportunities, and close deals.

You'll learn how to analyze customer behavior, create personalized sales approaches, and overcome objections.

By the end of the program, you'll be equipped with the skills to succeed in customer-focused sales environments.

Explore this graduate certificate program and discover how you can take your sales career to the next level.

Customer-focused Sales Techniques is a comprehensive program that equips you with the skills to excel in sales. By mastering customer-focused sales techniques, you'll learn to build strong relationships, identify customer needs, and close deals. This graduate certificate program offers career prospects in various industries, including business, finance, and marketing. Unique features include interactive workshops, industry expert guest lectures, and a focus on customer-centric approach. You'll gain hands-on experience in sales strategies, negotiation, and presentation skills. Upon completion, you'll be equipped to drive business growth and succeed in a competitive sales environment.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Building Effective Customer Relationships
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• Understanding Customer Needs and Preferences
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• Developing a Customer-Focused Sales Strategy
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• Effective Communication and Interpersonal Skills
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• Handling Objections and Closing Deals
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• Using Technology to Enhance Customer Engagement
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• Measuring and Evaluating Sales Performance
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• Advanced Sales Techniques for Complex Sales
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• Creating a Customer-Centric Sales Culture

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer-focused Sales Techniques

The Graduate Certificate in Customer-focused Sales Techniques is a specialized program designed to equip students with the skills and knowledge required to excel in sales roles, particularly in customer-focused industries such as retail, hospitality, and finance.
This program is typically offered over 6-12 months, depending on the institution and the student's prior qualifications and experience.
Upon completion, students can expect to achieve the following learning outcomes: develop a deep understanding of customer needs and behaviors, learn effective communication and interpersonal skills, and acquire a range of sales techniques and strategies to drive revenue growth and customer satisfaction.
The Graduate Certificate in Customer-focused Sales Techniques is highly relevant to industries that rely heavily on customer relationships, such as e-commerce, pharmaceuticals, and software sales.
Graduates of this program can expect to secure roles in sales, account management, or business development, and can also pursue further study in related fields such as business administration or marketing.
The program is designed to be flexible and accessible, with many institutions offering online or part-time delivery options to suit the needs of working professionals and students.
Overall, the Graduate Certificate in Customer-focused Sales Techniques is an excellent choice for individuals looking to launch or advance their careers in sales, particularly in customer-focused industries.

Why this course?

Customer-focused Sales Techniques are crucial in today's market, where customer satisfaction and loyalty are key drivers of business success. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is more important than ever, with 60% stating that they will stop doing business with a company if their experience is poor (Source: CIM, 2020).
Statistic Percentage
Businesses prioritizing customer experience 75%
Customers willing to pay more for better experience 70%
Companies stopping doing business due to poor experience 60%

Who should enrol in Graduate Certificate in Customer-focused Sales Techniques ?

Ideal Audience for Graduate Certificate in Customer-focused Sales Techniques Are you a sales professional looking to enhance your skills and stay ahead in the competitive UK job market?
Key Characteristics: You are a motivated and ambitious individual with a passion for sales, preferably with 1-3 years of experience in a customer-facing role.
Career Goals: You aspire to progress in your sales career, potentially into senior roles such as Account Manager or Business Development Manager, with a salary range of £25,000-£40,000 per annum in the UK.
Prerequisites: You hold a relevant degree or have equivalent work experience, and are committed to dedicating time to the course, with a minimum of 12 hours per week.
Benefits: Upon completion, you will gain a recognized qualification, enhance your employability, and increase your earning potential, with many graduates securing promotions within 6-12 months of graduation.