Graduate Certificate in Customer identification in Contact Centres

Tuesday, 17 February 2026 14:59:09

International applicants and their qualifications are accepted

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Overview

Overview

Customer identification in contact centres is a crucial aspect of customer service, and our Graduate Certificate program is designed to equip you with the skills to excel in this field.


Our program focuses on teaching you how to identify and resolve customer issues efficiently, ensuring a positive customer experience and driving business success.


Through a combination of theoretical knowledge and practical training, you'll learn how to analyze customer data, identify patterns, and develop effective solutions to meet customer needs.


Some key skills you'll learn include: customer profiling, issue resolution, and communication strategies.

Our program is ideal for those looking to start or advance their careers in customer-facing roles, such as customer service representatives, account managers, or team leaders.


By completing our Graduate Certificate in Customer Identification in Contact Centres, you'll gain the knowledge and skills to make a real impact in the contact centre industry.


So why wait? Explore our program today and take the first step towards a rewarding career in customer identification and contact centre management.

Customer identification in contact centres is a vital skill for any aspiring customer service professional. Our Graduate Certificate programme equips you with the knowledge and expertise to excel in this field. By studying customer identification, you'll gain a deep understanding of customer behaviour, preferences, and pain points, allowing you to deliver exceptional service and drive business growth. With customer identification skills, you'll enjoy career prospects in various industries, including retail, finance, and technology. Unique features of the course include interactive simulations, real-world case studies, and industry-recognized certifications.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Contact Centre Operations and Management •
• Communication Skills for Customer Service •
• Customer Service Quality Assurance and Feedback •
• Emotional Intelligence in Customer Interactions •
• Conflict Resolution and De-Escalation Techniques •
• Data-Driven Decision Making in Customer Service •
• Social Media and Customer Service •
• Customer Journey Mapping and Analysis

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer identification in Contact Centres

The Graduate Certificate in Customer Identification in Contact Centres is a postgraduate qualification that focuses on equipping students with the skills and knowledge required to identify and manage customer relationships in a contact centre environment.
This programme is designed to provide students with a deep understanding of customer identification, analysis, and management, as well as the ability to apply this knowledge in a practical setting.
Upon completion of the programme, students will be able to identify and analyse customer needs, develop effective customer identification strategies, and implement these strategies to improve customer satisfaction and loyalty.
The Graduate Certificate in Customer Identification in Contact Centres is typically completed over a period of 6-12 months, depending on the institution and the student's prior qualifications and experience.
The programme is highly relevant to the contact centre industry, as it provides students with the skills and knowledge required to identify and manage customer relationships in a fast-paced and dynamic environment.
The Graduate Certificate in Customer Identification in Contact Centres is an ideal qualification for individuals who are looking to advance their careers in the contact centre industry, or for those who are looking to transition into a role that involves customer identification and management.
The programme is taught by experienced academics and industry professionals, who bring a wealth of knowledge and expertise to the classroom.
The Graduate Certificate in Customer Identification in Contact Centres is accredited by a recognised accrediting body, ensuring that students receive a high-quality education that is relevant to the industry.
The programme is designed to be flexible, with students able to study online or on-campus, depending on their preferences and circumstances.
The Graduate Certificate in Customer Identification in Contact Centres is a valuable qualification that can lead to a range of career opportunities, including customer identification and management roles, sales and marketing positions, and business development opportunities.
Graduates of the programme can expect to earn a salary range of £25,000-£40,000 per annum, depending on their experience and qualifications.
The Graduate Certificate in Customer Identification in Contact Centres is a highly sought-after qualification, with many employers actively seeking candidates with this level of knowledge and expertise.
The programme is designed to provide students with the skills and knowledge required to succeed in the contact centre industry, and to make a positive impact on customer relationships and business outcomes.

Why this course?

Customer Identification in Contact Centres holds significant importance in today's market, particularly in the UK. According to a survey by the UK's Contact Centre Awards, 75% of customers expect to be identified by name when contacting a company, while 60% expect a response within 30 minutes (Source: Contact Centre Awards, 2022).
Statistic Value
Customers expecting identification by name 75%
Response time expectation 30 minutes

Who should enrol in Graduate Certificate in Customer identification in Contact Centres ?

Ideal Audience for Graduate Certificate in Customer Identification in Contact Centres Are you a recent graduate looking to kick-start your career in customer service? Do you have a passion for understanding customer needs and preferences? If so, this course is perfect for you.
Key Characteristics: You should be a motivated and enthusiastic individual with excellent communication skills. You should also be able to work well under pressure and have a strong problem-solving ability.
Relevant Background: A degree in a relevant field such as business, marketing, or psychology can be beneficial. However, prior experience in customer-facing roles is not necessary. Our course is designed to provide you with the skills and knowledge needed to succeed in this field.
Career Opportunities: Graduates of this course can expect to secure roles in contact centres, such as customer service representatives, account managers, or team leaders. According to the Chartered Institute of Marketing, the UK's customer service industry is expected to grow by 10% annually, providing a range of job opportunities.
Course Benefits: Our Graduate Certificate in Customer Identification in Contact Centres provides you with a comprehensive understanding of customer needs and preferences. You will gain practical skills in customer service, communication, and problem-solving, making you a competitive candidate in the job market.