Graduate Certificate in Customer Service in Hospitality

Thursday, 11 September 2025 23:20:47

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service in Hospitality


Develop the skills to deliver exceptional customer experiences in the hospitality industry with our Graduate Certificate in Customer Service in Hospitality.


This program is designed for hospitality professionals looking to enhance their customer service skills and advance their careers.


Gain a deeper understanding of customer needs and preferences, and learn how to provide personalized service that exceeds expectations.


Through a combination of theoretical and practical training, you'll learn how to handle customer complaints, resolve issues, and provide exceptional service in high-pressure situations.


Enhance your employability and take your career to the next level with this valuable certification.


Explore our Graduate Certificate in Customer Service in Hospitality today and discover a brighter future in the hospitality industry.

Customer Service is at the heart of every successful hospitality business. Our Graduate Certificate in Customer Service in Hospitality will equip you with the skills and knowledge to deliver exceptional service, driving customer satisfaction and loyalty. You'll gain a deep understanding of the hospitality industry, including customer relationship management and conflict resolution. With a focus on practical application, you'll develop a range of skills, including communication, problem-solving, and time management. Upon completion, you'll be well-positioned for a career in hospitality, with opportunities in hotels, restaurants, and other customer-facing industries.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service Skills for Hospitality Industry •
• Effective Communication in Customer Service •
• Conflict Resolution and Negotiation Techniques •
• Customer Relationship Management (CRM) Systems •
• Quality Assurance and Quality Control in Customer Service •
• Cultural Sensitivity and Diversity in Customer Service •
• Time Management and Productivity in Customer Service •
• Emotional Intelligence and Empathy in Customer Service •
• Advanced Customer Service Strategies and Techniques

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Service in Hospitality

The Graduate Certificate in Customer Service in Hospitality is a postgraduate qualification designed to equip students with the skills and knowledge required to excel in customer-facing roles within the hospitality industry.
This program focuses on developing essential customer service skills, including communication, conflict resolution, and product knowledge, to ensure that students are well-prepared to provide exceptional service to customers.
Upon completion of the Graduate Certificate in Customer Service in Hospitality, students can expect to achieve the following learning outcomes:
- Demonstrate an understanding of customer service principles and practices in the hospitality industry
- Develop effective communication and interpersonal skills to build strong relationships with customers
- Apply knowledge of conflict resolution techniques to resolve customer complaints and issues
- Analyze customer feedback and use it to improve service delivery and customer satisfaction
- Demonstrate an understanding of the importance of cultural sensitivity and diversity in customer service
The Graduate Certificate in Customer Service in Hospitality is typically offered over one semester, with a duration of approximately 6 months.
This program is highly relevant to the hospitality industry, as customer service is a critical component of providing excellent guest experiences.
By completing this program, students can enhance their career prospects and advance their careers in customer-facing roles within the hospitality industry.
Graduates of the Graduate Certificate in Customer Service in Hospitality can expect to secure roles such as customer service manager, front office manager, or customer experience coordinator.
The Graduate Certificate in Customer Service in Hospitality is offered by various institutions, including universities and vocational education and training (VET) providers.
Students can expect to gain practical skills and knowledge through a combination of theoretical lectures, workshops, and industry-based training.
The Graduate Certificate in Customer Service in Hospitality is an excellent option for individuals who are looking to transition into a customer-facing role within the hospitality industry or advance their careers in this field.

Why this course?

Graduate Certificate in Customer Service in Hospitality holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that customer service skills are essential for success in the hospitality industry. Moreover, a report by the UK's Office for National Statistics (ONS) states that the tourism and hospitality sector employs over 3.2 million people in the UK, with customer service being a critical aspect of this industry.
Statistics Value
Employment in the tourism and hospitality sector 3.2 million
Importance of customer service skills 75%

Who should enrol in Graduate Certificate in Customer Service in Hospitality?

Ideal Audience for Graduate Certificate in Customer Service in Hospitality Are you a hospitality professional looking to enhance your skills and advance your career? Do you want to provide exceptional customer experiences and drive business growth?
Career Stage Graduates, recent entrants, and those looking to transition into customer-facing roles in the hospitality industry.
Job Roles Front-of-house staff, customer service representatives, hospitality managers, and those in related roles.
Industry Experience Previous experience in the hospitality industry, preferably in customer-facing roles.
Location The UK, with a focus on major cities such as London, Manchester, and Birmingham.
Career Goals To develop skills in customer service, communication, and problem-solving, and to progress to senior roles or start own businesses.