Graduate Certificate in Customer Service in Business Management

Sunday, 14 September 2025 08:24:18

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service

is a vital component of business management, and our Graduate Certificate in Customer Service in Business Management is designed to equip you with the skills to excel in this field.
Developing strong customer service skills is essential for any business, and this program will teach you how to provide exceptional service that drives customer loyalty and retention.
Through a combination of theoretical knowledge and practical training, you'll learn how to handle customer complaints, resolve issues, and provide personalized support.
Some of the key topics covered in the program include customer relationship management, communication skills, and conflict resolution.
By completing this Graduate Certificate, you'll gain the confidence and expertise needed to succeed in a customer-facing role.
So why wait? Explore our Graduate Certificate in Customer Service in Business Management today and take the first step towards a rewarding career in customer service.

Customer Service is at the heart of every successful business, and our Graduate Certificate in Customer Service in Business Management will equip you with the skills to excel in this field. This course offers customer-focused training, teaching you how to deliver exceptional service, handle complaints, and build strong relationships with clients. With customer service expertise, you'll enjoy career prospects in various industries, including retail, hospitality, and finance. Our unique approach combines theoretical knowledge with practical experience, ensuring you're job-ready upon graduation. By studying customer service, you'll gain a competitive edge and boost your earning potential.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Service Skills and Competencies •
Effective Communication in Customer Service •
Customer Relationship Management (CRM) Systems •
Service Quality Management and Measurement •
Conflict Resolution and Negotiation Skills •
Cultural Competence in Customer Service •
Emotional Intelligence and Empathy in Customer Interaction •
Customer Feedback and Complaint Handling •
Business-to-Customer Relationship Management (BCRM) •
Digital Customer Service and Social Media

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Service in Business Management

The Graduate Certificate in Customer Service in Business Management is a postgraduate qualification designed to equip students with the skills and knowledge required to deliver exceptional customer experiences in a business setting.
This program focuses on developing a deep understanding of customer service principles, including communication, conflict resolution, and relationship management.
Through a combination of theoretical and practical learning, students will gain the ability to analyze customer needs, develop effective solutions, and implement strategies to improve customer satisfaction.
The Graduate Certificate in Customer Service in Business Management is typically completed over one year, with students typically studying two courses per semester.
The duration of the program can vary depending on the institution and the student's prior qualifications, but it is generally designed to be completed in a relatively short period of time.
The Graduate Certificate in Customer Service in Business Management is highly relevant to the business world, where customer service is a critical component of any organization's success.
Many industries, including retail, hospitality, and finance, require employees to possess excellent customer service skills, making this qualification highly sought after by employers.
Graduates of the Graduate Certificate in Customer Service in Business Management can expect to secure roles such as customer service manager, customer experience manager, or business development manager.
The skills and knowledge gained through this program are also transferable to other areas of business, such as marketing, sales, and operations, making it a valuable qualification for those looking to advance their careers.
Overall, the Graduate Certificate in Customer Service in Business Management is a valuable qualification for anyone looking to develop their customer service skills and advance their career in a business setting.

Why this course?

Graduate Certificate in Customer Service is a highly sought-after qualification in today's business landscape, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 75% of UK businesses believe that customer service is crucial to their success. Moreover, a study by the CIPD found that 60% of employers consider customer service skills to be essential for job applicants.
Statistic Percentage
Employers' perception of customer service importance 75%
Businesses that consider customer service skills essential 60%

Who should enrol in Graduate Certificate in Customer Service in Business Management?

Ideal Audience for Graduate Certificate in Customer Service in Business Management Are you a business professional looking to enhance your customer service skills and advance your career in the UK?
Key Characteristics: You are a UK-based business professional with at least 2 years of experience in a customer-facing role, seeking to develop advanced customer service skills and knowledge in business management.
Career Goals: You aspire to take on leadership roles in customer-facing departments, such as customer service, sales, or account management, and contribute to the growth and success of a UK-based business.
Skills and Knowledge: You possess excellent communication and interpersonal skills, and you are eager to develop knowledge in areas such as customer relationship management, conflict resolution, and business operations.
Relevant Industries: You work or wish to work in industries such as retail, hospitality, finance, or healthcare, where customer service is a critical aspect of business operations.
Statistics: According to the Chartered Institute of Personnel and Development (CIPD), 75% of UK employers consider customer service skills to be essential for career progression.