Graduate Certificate in Customer Service Management in Health and Social Services

Sunday, 14 September 2025 13:48:51

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service Management in Health and Social Services


This graduate certificate program is designed for professionals working in the healthcare sector who want to enhance their customer service skills and knowledge.


With a focus on delivering high-quality care, this program will equip you with the necessary tools to effectively manage customer relationships and improve patient satisfaction.


Some key areas of study include: customer service strategies, communication skills, and conflict resolution techniques. You will also explore the importance of cultural sensitivity and diversity in healthcare settings.

By the end of this program, you will have gained a deeper understanding of the complexities of customer service in health and social services, enabling you to make a positive impact on patient care and outcomes.


Take the first step towards a career in customer service management and explore this graduate certificate program further. Contact us today to learn more about how you can enhance your skills and advance your career in the healthcare sector.

Customer Service Management in Health and Social Services is a specialized field that requires a unique blend of skills and knowledge. This Graduate Certificate program equips you with the expertise to deliver exceptional customer service, ensuring high levels of satisfaction and loyalty among patients, clients, and their families. You'll gain a deep understanding of the healthcare industry, customer service management, and the skills to effectively manage and motivate teams. With this certificate, you'll enjoy customer service management career prospects in hospitals, clinics, and social services organizations. You'll also benefit from our industry-recognized customer service management training, preparing you for a successful career in this field.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service in Health and Social Services •
• Effective Communication Skills for Customer Service •
• Managing Conflict and Complaints in Customer Service •
• Quality Assurance and Quality Improvement in Customer Service •
• Customer Relationship Management in Health and Social Services •
• Cultural Competence and Diversity in Customer Service •
• Time Management and Productivity in Customer Service •
• Leadership and Team Management in Customer Service •
• Health and Safety in Customer Service Environments •
• Data Analysis and Performance Measurement in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Service Management in Health and Social Services

The Graduate Certificate in Customer Service Management in Health and Social Services is a postgraduate qualification designed to equip learners with the skills and knowledge required to manage customer service operations in the healthcare sector.
This program focuses on developing a deep understanding of the complexities of customer service in health and social services, including the importance of empathy, communication, and cultural competence.
Upon completion of the Graduate Certificate, learners will be able to apply their knowledge and skills to manage customer service operations, improve patient satisfaction, and enhance the overall quality of care.
The program is typically completed over one year, with students attending classes on campus or online, depending on the institution.
The Graduate Certificate in Customer Service Management in Health and Social Services is highly relevant to the healthcare industry, as it addresses the growing need for effective customer service management in healthcare organizations.
By studying this program, learners can gain a competitive edge in the job market and pursue careers in customer service management, quality improvement, or patient experience coordination.
The program is designed to be flexible and accessible, with a range of entry points and pathways for learners to progress to further study or employment.
Graduates of the Graduate Certificate in Customer Service Management in Health and Social Services can expect to develop strong analytical, problem-solving, and communication skills, as well as the ability to work effectively in a team environment.
The program is taught by experienced academics and industry professionals, providing learners with a unique opportunity to learn from experts in the field.
Overall, the Graduate Certificate in Customer Service Management in Health and Social Services is an excellent choice for individuals looking to launch or advance their careers in customer service management in the healthcare sector.

Why this course?

Graduate Certificate in Customer Service Management in Health and Social Services is highly significant in today's market, particularly in the UK. According to a report by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that customer service skills are essential for success in the healthcare sector. Moreover, a survey by the National Health Service (NHS) found that 60% of patients expect healthcare professionals to have excellent communication skills.
UK Job Vacancies Healthcare Sector
34,000 (2020) 1.3 million (2020)
20% growth (2020-2025) 10% growth (2020-2025)

Who should enrol in Graduate Certificate in Customer Service Management in Health and Social Services?

Ideal Audience for Graduate Certificate in Customer Service Management in Health and Social Services Are you a healthcare professional looking to enhance your customer service skills? Do you want to make a positive impact on patients' experiences? Our Graduate Certificate in Customer Service Management in Health and Social Services is designed for you.
Key Characteristics: You are a recent graduate or early career professional in the NHS, social care, or a related field, with a passion for delivering exceptional customer service. You have a strong understanding of the healthcare system and its challenges, and you want to develop the skills to effectively manage customer relationships and improve patient outcomes.
Career Goals: Upon completion of the programme, you can expect to progress into senior customer service roles, such as Team Manager or Service Director, where you will be responsible for leading and managing teams to deliver high-quality customer service. According to the NHS, there are over 300,000 customer service roles in the NHS alone, offering a wide range of career opportunities.
Prerequisites: No prior qualifications are required, but you should have a good understanding of the healthcare system and its challenges. You will also need to meet the English language requirement, with IELTS 6.5 or equivalent.