Graduate Certificate in Customer Relationship Management.

Thursday, 12 February 2026 07:38:22

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital skill for professionals seeking to excel in their careers.

Our Graduate Certificate in Customer Relationship Management is designed for individuals who want to develop a deeper understanding of CRM principles and practices.

By studying this program, you will gain a solid foundation in CRM concepts, including data analysis, customer segmentation, and relationship building.

You will learn how to leverage technology to streamline processes, improve communication, and drive business growth.

Our program is ideal for those looking to transition into a CRM role or enhance their existing skills in this area.

Some key takeaways from the program include:

Developing a customer-centric approach to drive business success, analyzing customer data to inform marketing strategies, and building strong relationships with clients to foster loyalty and retention.

Take the first step towards a rewarding career in CRM and explore our Graduate Certificate program today!

Customer Relationship Management is a vital skill in today's business landscape, and our Graduate Certificate in Customer Relationship Management will equip you with the knowledge and expertise to excel in this field. By studying this course, you'll gain a deep understanding of Customer Relationship Management principles, tools, and techniques, enabling you to build strong relationships with customers and drive business growth. With a focus on practical application, you'll develop skills in areas such as communication, problem-solving, and data analysis. Upon completion, you'll be well-positioned for a career in sales, marketing, or customer service, with opportunities to progress into senior roles or start your own business.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals • Customer Relationship Management Systems • Data Analysis for CRM • Digital Marketing for Customer Engagement • Effective Communication Strategies • Employee Engagement and Training • International Customer Relationship Management • Managing Customer Expectations • Measuring Customer Relationship Management • Strategic Account Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Relationship Management.

The Graduate Certificate in Customer Relationship Management is a postgraduate program designed to equip students with the skills and knowledge required to excel in the field of customer relationship management.
This program focuses on teaching students how to build strong relationships with customers, manage customer data, and analyze customer behavior.
Upon completion of the program, students will be able to apply their knowledge and skills to drive business growth and improve customer satisfaction.
The learning outcomes of the Graduate Certificate in Customer Relationship Management include developing an understanding of customer relationship management principles, designing and implementing customer relationship management strategies, and analyzing customer data to inform business decisions.
The duration of the program varies depending on the institution and the mode of study, but it typically takes one to two years to complete.
The Graduate Certificate in Customer Relationship Management is highly relevant to the business world, as companies are increasingly recognizing the importance of building strong relationships with their customers.
In today's digital age, customer relationship management is a critical component of any business strategy, and the skills and knowledge gained through this program will be highly valued by employers.
The program is designed to be flexible and can be completed part-time or full-time, making it accessible to working professionals who want to upskill or reskill in this area.
Graduates of the Graduate Certificate in Customer Relationship Management can pursue a range of career opportunities, including customer relationship management specialist, business analyst, and marketing manager.
Overall, the Graduate Certificate in Customer Relationship Management is a valuable investment for anyone looking to advance their career in this field.

Why this course?

Customer Relationship Management is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay competitive, businesses need professionals who can effectively manage customer relationships, leading to increased customer satisfaction, loyalty, and ultimately, revenue growth.
Industry Value Growth Rate
£43.8 billion 5.5% (2020-2025)
Customer Relationship Management 10.3% (2020-2025)

Who should enrol in Graduate Certificate in Customer Relationship Management.?

Ideal Audience for Graduate Certificate in Customer Relationship Management Professionals seeking to enhance their skills in customer-facing roles, particularly those in the UK, where 71% of businesses report that customer relationships are a key factor in driving growth and profitability (Source: CIPD).
Key Characteristics: Individuals with 2+ years of experience in sales, marketing, or customer service, looking to transition into or advance within CRM roles, with an average salary in the UK of £35,000-£50,000 per annum (Source: Glassdoor).
Career Goals: Aspiring to take on leadership roles, such as CRM Manager or Customer Experience Director, with a focus on driving business growth through effective customer relationship management, and achieving an average salary increase of 15-20% within 2 years of completing the program (Source: LinkedIn).