Graduate Certificate in Customer Relationship Management in Hospitality

Sunday, 15 February 2026 11:15:10

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of hospitality.

Develop the skills to build lasting connections with customers and drive business growth in the hospitality industry.

Our Graduate Certificate in Customer Relationship Management in Hospitality equips you with the knowledge and tools to create memorable experiences, foster loyalty, and exceed customer expectations.

Learn how to analyze customer data, develop targeted marketing strategies, and implement effective communication plans.

Gain a deeper understanding of the latest trends and technologies in CRM, including social media, data analytics, and customer service.

Enhance your career prospects and take your hospitality career to the next level with this comprehensive and practical program.

Explore our Graduate Certificate in Customer Relationship Management in Hospitality today and discover how you can make a lasting impact on your customers and your business.

Customer Relationship Management in Hospitality is a vital skill for success in the industry. This Graduate Certificate program equips you with the knowledge and tools to build strong relationships with customers, driving loyalty and retention. By studying Customer Relationship Management in Hospitality, you'll gain a deep understanding of customer behavior, communication strategies, and relationship-building techniques. You'll also develop essential skills in data analysis, problem-solving, and leadership. With this certificate, you'll be well-positioned for a career in hospitality management, sales, or customer service. Upon completion, you'll have access to a global network of industry professionals and employers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Customer Relationship Management in Hospitality
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• Understanding Customer Needs and Expectations
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• Communication Strategies for Effective Customer Service
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• Relationship Building and Maintenance in Hospitality
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• Customer Retention and Loyalty Programs
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• Managing Customer Complaints and Feedback
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• Data Analysis for Customer Insights and Behavior
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• Digital Marketing for Customer Engagement and Acquisition
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• Cultural Competence and Diversity in Customer Service
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• Measuring and Evaluating Customer Relationship Management Effectiveness

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Relationship Management in Hospitality

The Graduate Certificate in Customer Relationship Management in Hospitality is a specialized program designed to equip students with the skills and knowledge required to excel in the customer service industry.
This program focuses on teaching students how to build strong relationships with customers, manage customer expectations, and provide exceptional service in a hospitality setting.
Upon completion of the program, students will be able to demonstrate their understanding of customer relationship management principles and practices, including customer needs analysis, relationship building, and conflict resolution.
The Graduate Certificate in Customer Relationship Management in Hospitality is typically offered over one semester, with a duration of approximately 6 months.
This program is highly relevant to the hospitality industry, where customer satisfaction and loyalty are crucial for business success.
By studying customer relationship management, students will gain a deeper understanding of how to create memorable experiences for customers, drive repeat business, and increase customer loyalty.
The skills and knowledge gained through this program can be applied in various roles within the hospitality industry, including front-of-house staff, customer service managers, and hospitality consultants.
Graduates of the Graduate Certificate in Customer Relationship Management in Hospitality can expect to secure employment in high-end hotels, restaurants, and other hospitality establishments, or pursue careers in related fields such as event management and tourism.
Overall, the Graduate Certificate in Customer Relationship Management in Hospitality is an excellent choice for individuals looking to launch or advance their careers in the customer service industry.

Why this course?

Customer Relationship Management in Hospitality is a vital skill set in today's market, with the UK hospitality industry employing over 3.2 million people, generating £147 billion in revenue (Source: VisitBritain). A Graduate Certificate in Customer Relationship Management can equip learners with the necessary tools to excel in this field.
Industry Trends Statistics
Personalization 85% of customers expect a personalized experience (Source: Adobe)
Social Media 71% of customers use social media to interact with businesses (Source: Hootsuite)
Customer Feedback 90% of customers are more likely to return to a business that responds to their feedback (Source: American Express)

Who should enrol in Graduate Certificate in Customer Relationship Management in Hospitality?

Ideal Audience for Graduate Certificate in Customer Relationship Management in Hospitality Are you a hospitality professional looking to enhance your skills in customer service and relationship management?
Demographics: Typically, our ideal candidates are hospitality professionals with 2-5 years of experience, working in hotels, restaurants, or other related industries.
Career Goals: Our graduates aim to progress into senior roles such as Customer Service Manager, Relationship Manager, or even start their own businesses.
Skills and Knowledge: Upon completion of the Graduate Certificate in Customer Relationship Management in Hospitality, you will gain skills in areas such as customer service, relationship building, communication, and data analysis.
Industry Insights: The UK hospitality industry is worth £147 billion, with 1 in 5 jobs being in the sector. By acquiring this qualification, you'll be well-equipped to succeed in this competitive market.