Graduate Certificate in Customer Relationship Management in Health and Social Care

Thursday, 28 August 2025 03:08:17

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management in Health and Social Care


Develop the skills to build strong relationships with patients, families, and healthcare professionals in the NHS and social care sector.


Improve patient outcomes by understanding their needs and delivering personalized care. This Graduate Certificate program is designed for healthcare professionals who want to enhance their knowledge of CRM in health and social care.

Learn how to analyze customer data, identify trends, and develop effective strategies to improve patient engagement and satisfaction.


Enhance your career prospects in a rapidly changing healthcare landscape. Our program is ideal for those looking to transition into a CRM role or advance their current career.

Explore the latest research and best practices in CRM, and gain practical skills through case studies and group projects.


Take the first step towards a career in customer relationship management in health and social care. Apply now and start building stronger relationships with patients and families.

Customer Relationship Management in Health and Social Care is a specialized field that requires a unique blend of skills and knowledge. This Graduate Certificate program equips you with the tools to build strong relationships with patients, families, and healthcare professionals. By mastering Customer Relationship Management skills, you'll enhance patient satisfaction, improve health outcomes, and increase efficiency in healthcare settings. You'll gain expertise in communication, empathy, and conflict resolution, as well as knowledge of healthcare policies and regulations. With this certificate, you'll be well-positioned for a career in healthcare management, social work, or related fields, offering Customer Relationship Management opportunities and career advancement prospects.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management in Health and Social Care •
• Effective Communication Skills for Healthcare Professionals •
• Patient-Centred Care and Service Delivery •
• Health Promotion and Disease Prevention Strategies •
• Managing Conflict and Difficult Conversations in Healthcare •
• Cultural Competence and Diversity in Healthcare Settings •
• Quality Improvement and Service Development in Healthcare •
• Healthcare Policy and Legislation: A Framework for Practice •
• Data-Driven Decision Making in Healthcare and Social Care

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Relationship Management in Health and Social Care

The Graduate Certificate in Customer Relationship Management in Health and Social Care is a postgraduate qualification designed to equip students with the skills and knowledge required to manage customer relationships effectively in the healthcare sector. This program focuses on teaching students how to build strong relationships with patients, families, and healthcare professionals, with a strong emphasis on customer relationship management (CRM) principles and practices. By the end of the program, students will be able to analyze customer needs, develop effective communication strategies, and implement CRM systems to improve customer satisfaction and loyalty. The Graduate Certificate in Customer Relationship Management in Health and Social Care typically takes one year to complete and consists of 4-6 modules. Students can choose to study full-time or part-time, with flexible learning options available to accommodate different learning styles and schedules. Industry relevance is a key aspect of this program, as it prepares students for careers in healthcare management, customer service, and relationship building. Graduates of this program can expect to work in roles such as customer relationship manager, healthcare consultant, or service delivery manager, where they will be responsible for developing and implementing CRM strategies to improve customer satisfaction and loyalty. Upon completion of the program, students will have gained the skills and knowledge required to succeed in the healthcare industry, including: - Analyzing customer needs and developing effective communication strategies - Implementing CRM systems to improve customer satisfaction and loyalty - Building strong relationships with patients, families, and healthcare professionals - Developing and implementing customer relationship management strategies The Graduate Certificate in Customer Relationship Management in Health and Social Care is a valuable qualification for anyone looking to start or advance a career in the healthcare industry. With its focus on CRM principles and practices, this program provides students with the skills and knowledge required to succeed in this field.

Why this course?

Graduate Certificate in Customer Relationship Management in Health and Social Care is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 75% of healthcare professionals believe that effective customer relationship management (CRM) is crucial for delivering high-quality patient care. Moreover, a study by the National Health Service (NHS) found that 60% of healthcare organizations in England have implemented CRM systems to improve patient engagement and outcomes.
UK Healthcare Organizations Implementing CRM Systems
NHS England 60%
Private Healthcare Providers 80%

Who should enrol in Graduate Certificate in Customer Relationship Management in Health and Social Care ?

Primary Keyword: Customer Relationship Management Ideal Audience
Healthcare professionals seeking to enhance their skills in managing patient relationships, improving care outcomes, and increasing patient satisfaction. In the UK, approximately 1 in 5 patients experience poor care, highlighting the need for effective customer relationship management in healthcare (NHS England, 2020).
Social care practitioners looking to develop their expertise in building strong relationships with service users, carers, and other stakeholders to drive positive outcomes. The UK's social care sector employs over 1.3 million people, with many roles requiring strong customer relationship management skills to deliver person-centered care (Skills for Health, 2019).
Individuals from various healthcare backgrounds, including nursing, midwifery, and allied health professions, seeking to upskill and reskill in customer relationship management. With the NHS facing significant workforce challenges, investing in customer relationship management skills can help healthcare professionals provide more effective care and improve patient experiences (NHS Workforce, 2020).