Graduate Certificate in Customer Relationship Management in Health Care

Tuesday, 17 February 2026 21:58:25

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Relationship Management in Health Care


Develop the skills to effectively manage patient relationships and improve healthcare outcomes with our Graduate Certificate in Customer Relationship Management in Health Care.


This program is designed for healthcare professionals who want to enhance their understanding of customer relationship management principles and apply them in a healthcare setting.


Learn how to build strong relationships with patients, families, and healthcare teams to improve patient satisfaction, engagement, and health outcomes.

Gain knowledge of healthcare-specific customer relationship management strategies, including communication, conflict resolution, and cultural competence.


Our program is ideal for healthcare professionals seeking to advance their careers or transition into a customer relationship management role.


Explore this Graduate Certificate in Customer Relationship Management in Health Care and discover how you can make a positive impact on patient care and healthcare organizations.

Customer Relationship Management in Health Care is a specialized field that requires a unique blend of business acumen and healthcare expertise. This Graduate Certificate program equips you with the skills to build strong relationships with patients, families, and healthcare providers, leading to improved health outcomes and increased patient satisfaction. By mastering CRM principles and practices, you'll gain a competitive edge in the job market and pursue career opportunities in healthcare management, consulting, or research. With a focus on evidence-based practices and real-world applications, this course offers CRM training that's tailored to the healthcare industry's specific needs.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Healthcare Customer Relationship Management (CRM) Systems •
• Patient-Centred Communication Skills for Healthcare Professionals •
• Data-Driven Decision Making in Healthcare •
• Effective Communication Strategies for Interprofessional Teams •
• Healthcare Marketing and Brand Management •
• Patient Engagement and Empowerment in Healthcare •
• Quality Improvement and Patient Safety in Healthcare Settings •
• Healthcare IT and Technology for CRM •
• Cultural Competence and Diversity in Healthcare CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Relationship Management in Health Care

The Graduate Certificate in Customer Relationship Management in Health Care is a specialized program designed to equip students with the skills and knowledge required to effectively manage customer relationships in the healthcare industry.
This program focuses on teaching students how to build strong relationships with patients, families, and healthcare providers, resulting in improved health outcomes and increased customer satisfaction.
Upon completion of the program, students will be able to demonstrate the following learning outcomes: analyze customer needs and preferences, develop and implement effective customer relationship management strategies, and evaluate the impact of customer relationship management on healthcare outcomes.
The duration of the Graduate Certificate in Customer Relationship Management in Health Care is typically one year, consisting of four to six courses that are designed to be completed in a flexible and online format.
The program is highly relevant to the healthcare industry, as it addresses the growing need for healthcare organizations to prioritize customer relationship management and patient-centered care.
By completing this program, students will gain a competitive edge in the job market and be well-positioned to pursue careers in healthcare management, patient advocacy, and healthcare consulting.
The Graduate Certificate in Customer Relationship Management in Health Care is offered by various institutions and universities, and admission requirements typically include a bachelor's degree and relevant work experience in the healthcare industry.
The program is designed to be completed in a short period of time, making it an ideal option for working professionals who want to enhance their skills and knowledge in customer relationship management in the healthcare sector.

Why this course?

Customer Relationship Management in Health Care is a vital aspect of the healthcare industry, with the UK's National Health Service (NHS) employing over 1.3 million staff members, generating a significant demand for skilled professionals. A Graduate Certificate in Customer Relationship Management in Health Care can equip learners with the necessary skills to excel in this field. According to a report by the NHS, the number of patients with long-term conditions is expected to increase by 50% by 2025, resulting in a growing need for effective customer relationship management strategies. A study by the Healthcare Financial Management Association found that 71% of healthcare organizations believe that customer relationship management is crucial for improving patient satisfaction and loyalty.
Statistic Value
Number of NHS staff members 1,300,000
Projected increase in patients with long-term conditions 50%
Importance of customer relationship management in healthcare 71%

Who should enrol in Graduate Certificate in Customer Relationship Management in Health Care?

Ideal Audience for Graduate Certificate in Customer Relationship Management in Health Care Are you a healthcare professional looking to enhance your skills in managing patient relationships and improving healthcare outcomes?
Key Characteristics: You are likely to be a healthcare professional with at least 2 years of experience in a clinical or administrative role, seeking to develop your skills in customer relationship management, communication, and project management.
Career Roles: You may be a nurse, doctor, healthcare manager, or administrator looking to progress your career, or a recent graduate seeking to gain industry experience.
UK Statistics: In the UK, the healthcare sector employs over 1.3 million people, with a growing demand for skilled professionals in customer relationship management and healthcare administration.
Learning Outcomes: Upon completion of the Graduate Certificate in Customer Relationship Management in Health Care, you will be able to develop effective patient relationships, manage healthcare projects, and improve healthcare outcomes.