Graduate Certificate in Customer Relationship Management in Business.

Tuesday, 16 December 2025 15:26:42

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Relationship Management (CRM) is a vital component of any successful business.

Developed for professionals seeking to enhance their skills in managing customer interactions, this Graduate Certificate in Customer Relationship Management in Business is designed to equip learners with the knowledge and tools necessary to drive business growth through effective customer engagement.

Through a combination of theoretical foundations and practical applications, this program focuses on teaching learners how to analyze customer data, develop targeted marketing strategies, and implement processes that foster long-term relationships with clients.

By mastering the principles of CRM, learners will be able to identify opportunities for improvement, optimize their sales and marketing efforts, and ultimately increase customer satisfaction and loyalty.

Whether you're looking to advance your career or start a new path, this Graduate Certificate in Customer Relationship Management in Business offers a comprehensive education in the art of building strong customer relationships.

Explore this program further and discover how you can take your business to the next level with a focus on customer-centric strategies.

Customer Relationship Management is the backbone of any successful business, and our Graduate Certificate in Customer Relationship Management in Business will equip you with the skills to excel in this field. By mastering the art of building strong relationships with customers, you'll gain a competitive edge and unlock new career opportunities. This course offers Customer Relationship Management training, focusing on key areas such as communication, sales, and customer service. You'll also explore industry-specific tools and technologies, ensuring you're job-ready. With a strong focus on practical application, you'll be able to apply your knowledge in real-world settings, leading to enhanced career prospects and increased earning potential.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Strategic Planning for CRM Implementation •
• Data Analysis and Reporting in CRM •
• Social Media Marketing and CRM Integration •
• Customer Retention and Loyalty Strategies •
• Sales Force Automation and CRM •
• Customer Service and Support in CRM •
• Measuring CRM Success and ROI •
• CRM Technology Trends and Innovation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Relationship Management in Business.

The Graduate Certificate in Customer Relationship Management (CRM) in Business is a specialized program designed to equip students with the knowledge and skills necessary to excel in the field of customer management.
This program focuses on teaching students how to build strong relationships with customers, manage customer data, and use technology to enhance customer experiences.
Upon completion of the program, students will be able to analyze customer needs, develop effective marketing strategies, and implement CRM systems to drive business growth.
The Graduate Certificate in Customer Relationship Management in Business is typically offered over one semester or one year, depending on the institution and the student's prior education.
The program is highly relevant to the business world, as companies are increasingly recognizing the importance of customer relationships in driving revenue and loyalty.
By studying CRM, students can gain a competitive edge in the job market and pursue careers in fields such as marketing, sales, and customer service.
The Graduate Certificate in Customer Relationship Management in Business is also an excellent stepping stone for those looking to advance their careers or transition into new roles.
Industry professionals can also benefit from this program by staying up-to-date with the latest trends and best practices in CRM and customer management.
Overall, the Graduate Certificate in Customer Relationship Management in Business is a valuable investment for anyone looking to succeed in the business world and build strong relationships with customers.

Why this course?

Customer Relationship Management is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay competitive, businesses need professionals who can effectively manage customer relationships, leading to increased customer loyalty and retention.
Year Value (£ billion)
2020 43.8
2019 42.9
2018 41.9

Who should enrol in Graduate Certificate in Customer Relationship Management in Business.?

Ideal Audience for Graduate Certificate in Customer Relationship Management Business professionals seeking to enhance their skills in CRM, particularly those in the UK, where 71% of businesses report that customer relationships are a key factor in their success (Source: CIPD).
Professionals with 2-5 years of experience in sales, marketing, or customer service Can benefit from the course, which is designed to equip them with the knowledge and skills to manage customer relationships effectively, resulting in increased customer satisfaction and loyalty (Source: Harvard Business Review).
Those interested in pursuing a career in CRM or looking to advance their current role Will find the Graduate Certificate in Customer Relationship Management to be an ideal stepping stone, with 60% of graduates reporting an increase in their salary after completing the course (Source: CareerBuilder).