Graduate Certificate in Customer Relationship Management in Business.

Thursday, 24 July 2025 20:14:37

International applicants and their qualifications are accepted

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Overview

Overview

Our Graduate Certificate in Customer Relationship Management in Business is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in customer relationship management without the need for case studies or practicals. By enrolling in this program, students will gain a deep understanding of customer behavior, effective communication strategies, and the latest technologies used in managing customer relationships. Join us today to take your career to the next level and stay ahead in the competitive business world.

Enhance your business acumen with our Graduate Certificate in Customer Relationship Management. Dive deep into strategies for building lasting connections with customers, increasing loyalty, and driving revenue growth. Our comprehensive curriculum covers topics such as customer segmentation, data analysis, and personalized marketing techniques. Gain hands-on experience through case studies and real-world projects, equipping you with the skills needed to excel in today's competitive market. Whether you're a seasoned professional looking to upskill or a recent graduate seeking to stand out, this program will provide you with the tools to succeed in the dynamic world of customer relationship management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Customer Data Analysis
• Customer Engagement Strategies
• Customer Loyalty Programs
• Customer Feedback and Surveys
• Managing Customer Complaints
• Technology in Customer Relationship Management
• Customer Relationship Management in E-commerce
• Social Media and Customer Relationships
• Customer Relationship Management Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager
Client Services Coordinator
Customer Success Manager
Account Manager
CRM Analyst
Business Development Manager

Key facts about Graduate Certificate in Customer Relationship Management in Business.

- The Graduate Certificate in Customer Relationship Management in Business equips students with advanced knowledge and skills in managing customer relationships effectively.
- Students will learn to analyze customer data, develop strategies to enhance customer satisfaction, and implement CRM technologies.
- This program is highly relevant to industries such as marketing, sales, and customer service, where strong customer relationships are crucial for success.
- Graduates will be prepared to lead CRM initiatives, drive customer loyalty, and improve overall business performance.
- Unique features of this program include hands-on projects, case studies, and industry guest speakers to provide real-world insights and practical experience.
- By completing this certificate, students will gain a competitive edge in the job market and advance their careers in customer relationship management.

Why this course?

A Graduate Certificate in Customer Relationship Management in Business is crucial in meeting the growing industry demand for professionals skilled in managing customer relationships effectively. In the UK, the customer relationship management (CRM) market is projected to reach £1.3 billion by 2025, highlighting the increasing importance of CRM in business operations. According to a recent survey, 86% of UK businesses believe that improving customer experience is a top priority, with 49% planning to invest in CRM technologies to achieve this goal. Additionally, companies that effectively implement CRM strategies experience an average ROI of £8.71 for every £1 spent. The Graduate Certificate in Customer Relationship Management in Business equips individuals with the necessary skills to analyze customer data, develop targeted marketing strategies, and enhance customer satisfaction. This qualification is highly relevant in today's competitive business landscape, where customer retention and loyalty are key drivers of success. By obtaining this certificate, professionals can position themselves as valuable assets to organizations seeking to improve their customer relationships and drive business growth.
Market Size £1.3 billion by 2025
ROI £8.71 for every £1 spent

Who should enrol in Graduate Certificate in Customer Relationship Management in Business.?

This course is designed for professionals looking to enhance their skills in customer relationship management within the business sector. Whether you are a marketing manager, sales executive, or business owner, this program will provide you with the knowledge and tools needed to excel in managing customer interactions effectively. Statistics show that 86% of UK consumers are willing to pay more for a better customer experience, highlighting the importance of mastering customer relationship management. Additionally, businesses that prioritize customer relationships are 60-70% more likely to sell to existing customers compared to new prospects. By enrolling in this course, you will learn how to build long-lasting relationships with customers, increase customer loyalty, and ultimately drive business growth. Take the first step towards becoming a customer relationship management expert and elevate your career in the competitive business landscape.
86% of UK consumers are willing to pay more for a better customer experience
Businesses that prioritize customer relationships are 60-70% more likely to sell to existing customers compared to new prospects