Graduate Certificate in Customer Relationship Management in Business

Wednesday, 17 September 2025 02:38:23

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Graduate Certificate in Business.

Designed for professionals seeking to enhance their skills in managing customer interactions, this program focuses on building strong relationships with clients to drive business growth.

Through a combination of theoretical knowledge and practical applications, learners will develop expertise in areas such as data analysis, communication, and sales strategy.

By the end of the program, graduates will be equipped to analyze customer data, identify trends, and develop targeted marketing campaigns to improve customer satisfaction and loyalty.

Whether you're looking to advance your career or start a new one, this Graduate Certificate in Customer Relationship Management in Business can help you achieve your goals.

Explore this program further and discover how you can develop the skills and knowledge needed to succeed in today's fast-paced business environment.

Customer Relationship Management is the backbone of any successful business, and our Graduate Certificate in Customer Relationship Management in Business will equip you with the skills to excel in this field. By mastering the art of building strong relationships with customers, you'll gain a competitive edge and unlock new career opportunities. This course offers Customer Relationship Management training, focusing on key areas such as communication, sales, and customer service. You'll also explore industry-specific tools and technologies, ensuring you're job-ready. With a strong foundation in Customer Relationship Management, you'll be poised for success in roles like account manager, customer success specialist, or business development manager.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Strategic Planning for CRM Implementation •
• Data Analysis and Reporting in CRM •
• Social Media Marketing and CRM Integration •
• Customer Retention and Loyalty Strategies •
• Sales Force Automation and CRM •
• Customer Service and Support in CRM •
• Measuring CRM Success and ROI •
• CRM Technology Trends and Innovation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Relationship Management in Business

The Graduate Certificate in Customer Relationship Management in Business is a specialized program designed to equip students with the skills and knowledge required to excel in the field of customer relationship management.
This program focuses on teaching students how to build and maintain strong relationships with customers, which is essential for businesses to achieve long-term success and growth.
Through this program, students will learn about customer relationship management strategies, techniques, and best practices, as well as how to analyze customer data and behavior.
The learning outcomes of this program include the ability to develop and implement effective customer relationship management plans, analyze customer data and behavior, and evaluate the effectiveness of customer relationship management strategies.
The duration of this program is typically one year, with students completing a series of coursework and assignments over the course of the academic year.
The Graduate Certificate in Customer Relationship Management in Business is highly relevant to the business world, as companies are increasingly recognizing the importance of customer relationship management in driving revenue growth and customer loyalty.
Many industries, including retail, finance, and healthcare, rely heavily on customer relationship management to build strong relationships with customers and drive business success.
Graduates of this program can expect to find employment opportunities in a variety of roles, including customer relationship management specialist, business analyst, and marketing manager.
The skills and knowledge gained through this program are also transferable to other areas of business, such as sales, marketing, and operations.
Overall, the Graduate Certificate in Customer Relationship Management in Business is a valuable investment for individuals looking to launch or advance their careers in this field.

Why this course?

Customer Relationship Management is a vital skill in today's business landscape, particularly in the UK where customer satisfaction is a top priority. According to a survey by the Chartered Institute of Marketing, 85% of UK businesses believe that customer relationship management is crucial for their success. In fact, a study by the CIPD found that 70% of UK employers consider customer relationship management to be a key skill for their employees.
Statistic Percentage
Businesses that believe CRM is crucial for success 85%
Employers who consider CRM a key skill 70%

Who should enrol in Graduate Certificate in Customer Relationship Management in Business ?

Ideal Audience for Graduate Certificate in Customer Relationship Management in Business Are you a business professional looking to enhance your skills in managing customer relationships?
Professionals with 2-5 years of experience in sales, marketing, or customer service In the UK, 71% of businesses believe that customer relationship management is crucial for their success, with 61% stating that it has a significant impact on their revenue.
Individuals seeking to transition into a customer-facing role The Graduate Certificate in Customer Relationship Management in Business is designed to equip you with the necessary skills to excel in this field, including communication, problem-solving, and relationship-building.
Business owners and managers looking to improve their customer service skills By investing in this graduate certificate, you can enhance your understanding of customer needs, develop effective strategies for building strong relationships, and ultimately drive business growth.