Graduate Certificate in Customer Relationship Management for 12-Month MBA

Friday, 13 February 2026 12:43:14

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this 12-month MBA program.

Designed for ambitious professionals, this Graduate Certificate in CRM equips you with the skills to build lasting relationships with customers, drive business growth, and stay ahead of the competition.

Through a combination of theoretical foundations and practical applications, you'll learn how to analyze customer data, develop targeted marketing strategies, and implement effective sales techniques.

By the end of the program, you'll be equipped to analyze customer needs, develop personalized solutions, and drive business results.

Join our community of like-minded individuals and take the first step towards a career in CRM. Explore the Graduate Certificate in CRM today and discover how you can transform your business and your career.

Customer Relationship Management is at the heart of this 12-month MBA program, equipping you with the skills to build lasting connections with clients and drive business growth. Through this Graduate Certificate, you'll gain a deep understanding of CRM strategies, technologies, and best practices, enabling you to manage customer relationships effectively and drive business success. With a focus on practical application, you'll develop expertise in areas like data analysis, sales forecasting, and customer retention. Upon completion, you'll be well-positioned for a career in industries such as finance, marketing, or operations, with opportunities to lead customer-facing teams or take on senior roles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Strategy and Planning
• Customer Relationship Management Tools and Technologies
• Data Analysis and Reporting in CRM
• Sales Force Automation and Management
• Customer Service and Support in CRM
• Relationship Marketing and Brand Management
• Customer Retention and Loyalty Programs
• CRM Implementation and Integration
• Measuring CRM Success and ROI
• Advanced CRM Analytics and Visualization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Relationship Management for 12-Month MBA

The Graduate Certificate in Customer Relationship Management for 12-Month MBA is a specialized program designed to equip students with the skills and knowledge required to excel in the field of customer relationship management.
This program is ideal for individuals who have completed their MBA and wish to enhance their skills in customer relationship management, or for those who have a bachelor's degree and want to transition into a career in this field.
The learning outcomes of this program include developing a deep understanding of customer relationship management principles, learning how to analyze customer data, and gaining expertise in developing effective customer relationship management strategies.
The duration of the program is 12 months, which allows students to balance their studies with their work or other commitments.
The Graduate Certificate in Customer Relationship Management for 12-Month MBA is highly relevant to the industry, as companies are increasingly recognizing the importance of customer relationship management in driving business success.
By completing this program, students will gain the skills and knowledge required to succeed in a range of roles, including customer relationship management specialist, business analyst, and marketing manager.
The program is designed to be flexible and can be completed online or on-campus, making it accessible to students from all over the world.
The Graduate Certificate in Customer Relationship Management for 12-Month MBA is a great way for students to enhance their skills and knowledge in customer relationship management, and to advance their careers in this field.
The program is taught by experienced academics and industry professionals, who bring a wealth of knowledge and expertise to the classroom.
The Graduate Certificate in Customer Relationship Management for 12-Month MBA is a valuable addition to any MBA program, and can be completed in just 12 months.
This program is designed to provide students with the skills and knowledge required to succeed in the field of customer relationship management, and to drive business success through effective customer relationship management strategies.

Why this course?

Customer Relationship Management is a vital skill in today's market, particularly for those pursuing a 12-Month MBA. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success. In fact, a study by the University of Warwick found that companies that invested in CRM saw a 25% increase in sales.
Industry Percentage of Businesses
Finance and Banking 60%
Retail and Wholesale 55%
Healthcare and Pharmaceuticals 50%
Manufacturing and Logistics 45%

Who should enrol in Graduate Certificate in Customer Relationship Management for 12-Month MBA?

Ideal Audience for Graduate Certificate in Customer Relationship Management for 12-Month MBA Are you a business professional looking to enhance your skills in customer management and relationship building? Do you aspire to take your career to the next level in the UK's competitive business landscape?
Key Characteristics: Professionals with at least 2 years of work experience in sales, marketing, or customer service, seeking to develop advanced CRM skills to drive business growth and customer satisfaction.
Industry Focus: The programme is designed for professionals working in various industries, including finance, retail, healthcare, and technology, who want to improve their customer relationship management skills and stay ahead of the competition.
Career Goals: Graduates of this programme can expect to take on senior roles in customer-facing departments, such as customer success manager, account manager, or business development manager, with average salaries ranging from £40,000 to £60,000 per annum in the UK.
Programme Benefits: The Graduate Certificate in Customer Relationship Management for 12-Month MBA offers flexible learning, industry connections, and career support, enabling professionals to develop the skills and knowledge required to excel in their roles and advance their careers in the UK's dynamic business environment.