Graduate Certificate in Customer Relationship Management Strategies

Saturday, 14 February 2026 18:48:10

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Relationship Management (CRM) Strategies


Develop the skills to drive business growth and customer satisfaction with our Graduate Certificate in CRM Strategies.


Learn how to effectively manage customer interactions, build strong relationships, and analyze data to inform business decisions.

This program is designed for professionals looking to enhance their CRM skills and advance their careers in sales, marketing, or customer service.


Through a combination of online courses and practical exercises, you'll gain a deep understanding of CRM principles, tools, and best practices.


Take the first step towards becoming a CRM expert and start your journey today.

Customer Relationship Management is at the heart of this Graduate Certificate program, equipping you with the skills to build and maintain strong relationships with customers. By mastering CRM strategies, you'll gain a competitive edge in the job market and enhance your career prospects in industries such as sales, marketing, and customer service. This course offers flexible online learning and practical hands-on experience through real-world case studies and group projects. You'll also develop essential business acumen, including data analysis and problem-solving skills. Upon completion, you'll be ready to take on leadership roles or advance your careers in customer-facing positions.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Strategic Planning for CRM Implementation •
• Data Analysis and Reporting in CRM •
• Social Media Marketing and CRM Integration •
• Customer Retention and Loyalty Strategies •
• Sales Force Automation and CRM •
• Customer Service and Support in CRM •
• Measuring CRM Success and ROI •
• Advanced CRM Analytics and Visualization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Relationship Management Strategies

The Graduate Certificate in Customer Relationship Management Strategies is a postgraduate program designed to equip students with the knowledge and skills required to excel in customer-facing roles.
This program focuses on teaching students how to develop and implement effective customer relationship management strategies, which are essential for businesses to build strong customer loyalty and drive revenue growth.
Upon completion of the program, students will be able to analyze customer data, identify trends, and develop targeted marketing campaigns to improve customer engagement and retention.
The Graduate Certificate in Customer Relationship Management Strategies is typically offered over one semester, with a duration of approximately 6-8 months.
The program is highly relevant to the customer relationship management industry, as it provides students with the skills and knowledge required to work in this field.
Graduates of this program can pursue careers in customer service, sales, marketing, and business development, and can also consider further study in related fields such as business administration or marketing.
The Graduate Certificate in Customer Relationship Management Strategies is recognized by employers across various industries, including finance, retail, and healthcare, and can be a valuable addition to a resume.
Overall, the Graduate Certificate in Customer Relationship Management Strategies is a valuable program for individuals looking to launch or advance their careers in customer-facing roles.

Why this course?

Customer Relationship Management Strategies are crucial in today's market, where customer satisfaction and loyalty are key drivers of business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer relationship management (CRM) is essential for their success. In fact, a study by the Association of British Insurers (ABI) found that 70% of UK consumers are more likely to switch to a competitor if their current provider fails to meet their expectations.
Industry Trends Statistics
Increased use of digital channels 62% of UK businesses use social media to engage with customers (Source: CIM)
Growing importance of customer experience 85% of UK businesses believe that customer experience is crucial for success (Source: ABI)
Rise of data-driven decision making 71% of UK businesses use data analytics to inform their CRM strategies (Source: CIM)

Who should enrol in Graduate Certificate in Customer Relationship Management Strategies?

Ideal Audience for Graduate Certificate in Customer Relationship Management Strategies This course is designed for ambitious professionals seeking to enhance their skills in customer-centric business practices, particularly those working in the UK's customer-facing industries.
Industry Background Graduates from various sectors, including sales, marketing, customer service, and business development, can benefit from this program. In the UK, for instance, the customer relationship management (CRM) industry is projected to grow by 10% annually, creating new opportunities for skilled professionals.
Career Goals Those aiming to progress into senior roles, such as customer success manager or business analyst, or seeking to transition into a career in CRM, will find this course invaluable. According to a survey by the Chartered Institute of Marketing, 75% of UK marketers believe that CRM is essential for driving business growth.
Prerequisites No prior experience in CRM is required, as the course covers the fundamental concepts and best practices. However, a basic understanding of business principles and computer skills is necessary.