Graduate Certificate in Customer Relationship Business Management

Wednesday, 17 December 2025 09:04:05

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Business Management

is a specialized field that focuses on building strong relationships between businesses and their customers. This graduate certificate program is designed for business professionals who want to enhance their skills in managing customer relationships and driving business growth.

Through this program, learners will gain a deep understanding of customer relationship management strategies, including market research, customer service, and sales techniques.

Some key topics covered in the program include:

Market Analysis, Customer Service, and Sales Techniques.

By completing this graduate certificate program, learners will be equipped with the knowledge and skills needed to succeed in a customer-focused business environment.

Are you ready to take your career to the next level? Explore the Graduate Certificate in Customer Relationship Business Management today and discover how you can build stronger relationships with your customers and drive business success.

Customer Relationship Business Management is a specialized field that focuses on building strong relationships with customers to drive business growth. This Graduate Certificate program equips you with the skills and knowledge to excel in this area, offering key benefits such as improved customer satisfaction, increased loyalty, and enhanced revenue. With a strong foundation in business management principles, you'll learn how to analyze customer data, develop effective marketing strategies, and implement relationship-building techniques. Upon completion, you'll be well-positioned for career prospects in industries such as sales, marketing, and customer service. Unique features include interactive case studies and industry expert guest lectures.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Strategic Marketing Planning •
• Sales Process Improvement •
• Customer Service Quality Assurance •
• Business Intelligence and Data Analysis •
• Digital Marketing Strategies •
• Relationship Marketing and Brand Management •
• Supply Chain Management and Logistics •
• Financial Performance Analysis and Planning

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Relationship Business Management

The Graduate Certificate in Customer Relationship Business Management is a postgraduate qualification designed to equip students with the skills and knowledge required to excel in customer-facing roles within business organizations.
This program focuses on developing a deep understanding of customer relationship management, including the development of effective customer service strategies, relationship building, and customer retention techniques.
Upon completion of the Graduate Certificate in Customer Relationship Business Management, students can expect to gain the following learning outcomes:
- Develop a comprehensive understanding of customer relationship management principles and practices
- Acquire advanced skills in customer service, relationship building, and customer retention
- Analyze and solve complex business problems using data-driven insights
- Develop strategic plans to drive business growth through effective customer engagement
- Apply knowledge of marketing, sales, and operations to create customer-centric business solutions
- Demonstrate expertise in using technology to enhance customer relationships and business operations
- Communicate effectively with diverse stakeholders, including customers, employees, and partners
- Develop a professional network of contacts within the industry
- Pursue further academic or career opportunities in business, management, or a related field
The Graduate Certificate in Customer Relationship Business Management typically takes one year to complete and consists of four core subjects and two elective subjects.
The program is designed to be flexible, with online and on-campus delivery options available to accommodate different learning styles and schedules.
Graduates of the Graduate Certificate in Customer Relationship Business Management can pursue a range of career opportunities in industries such as finance, retail, healthcare, and technology.
In particular, graduates can expect to find employment in roles such as customer relationship manager, business development manager, or customer success manager.
The Graduate Certificate in Customer Relationship Business Management is highly relevant to the current job market, as businesses continue to prioritize customer-centric strategies and relationship-building initiatives.
By acquiring the skills and knowledge required to excel in customer-facing roles, graduates of this program can drive business growth, improve customer satisfaction, and contribute to the success of their organizations.

Why this course?

Graduate Certificate in Customer Relationship Business Management holds immense significance in today's market, where customer-centric businesses thrive. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial for their success. Moreover, a study by the Centre for Retail Research found that 61% of UK consumers are more likely to return to a brand that offers excellent customer service.
Statistics Percentage
UK businesses that believe customer experience is crucial for success 75%
UK consumers who are more likely to return to a brand with excellent customer service 61%

Who should enrol in Graduate Certificate in Customer Relationship Business Management ?

Ideal Audience for Graduate Certificate in Customer Relationship Business Management Are you a business professional looking to enhance your skills in customer relationship management?
Professionals with 2+ years of experience in sales, marketing, or customer service In the UK, 1 in 5 businesses report experiencing customer relationship issues, resulting in lost revenue and reputation damage.
Individuals seeking to transition into a customer-facing role The Graduate Certificate in Customer Relationship Business Management is designed to equip you with the necessary skills to succeed in this field, with 80% of graduates achieving employment within 6 months.
Business owners looking to improve their customer relationship management strategies By investing in this graduate certificate, you can enhance your business's customer satisfaction ratings, leading to increased loyalty and revenue growth.