Graduate Certificate in Customer Relations Management

Friday, 13 February 2026 06:06:47

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relations Management

is a specialized field that focuses on building strong relationships between businesses and their customers. This Graduate Certificate program is designed for practitioners and professionals looking to enhance their skills in customer service, communication, and conflict resolution.

Through this program, learners will gain a deep understanding of customer needs, preferences, and behaviors, as well as the skills to effectively manage customer relationships, resolve issues, and improve overall customer satisfaction.

By studying Customer Relations Management, learners will develop a comprehensive knowledge of:

customer relationship management, communication strategies, and conflict resolution techniques. They will also learn how to analyze customer data, identify trends, and make informed decisions to drive business growth.

Whether you're looking to advance your career or start a new one, this Graduate Certificate in Customer Relations Management can help you achieve your goals. Explore this program further to learn more about how it can benefit your career and business.

Customer Relations Management is a specialized field that focuses on building strong relationships between businesses and their customers. This Graduate Certificate in Customer Relations Management equips you with the skills and knowledge to excel in this field, leading to a rewarding career in customer service, sales, and marketing. By studying Customer Relations Management, you'll gain a deep understanding of customer needs, preferences, and behaviors, allowing you to develop effective strategies to improve customer satisfaction and loyalty. With this certificate, you'll enjoy Customer Relations Management career prospects in various industries, including retail, finance, and healthcare.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Effective Communication Skills for Customer Service
• Customer Needs Analysis and Segmentation
• Relationship Building and Maintenance Strategies
• Conflict Resolution and Negotiation Techniques
• Customer Feedback and Complaint Handling
• Social Media Marketing for Customer Engagement
• Data Analysis and Reporting in CRM
• Customer Retention and Loyalty Programs
• International Customer Relations Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Relations Management

The Graduate Certificate in Customer Relations Management is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on teaching students how to build strong relationships with customers, manage customer expectations, and resolve conflicts effectively.
Upon completion of the program, students will be able to analyze customer data, develop targeted marketing strategies, and implement effective customer service policies.
The learning outcomes of the Graduate Certificate in Customer Relations Management include the ability to apply customer relationship management (CRM) principles, manage customer complaints, and develop a customer-centric approach to business operations.
The duration of the program typically ranges from 6 to 12 months, depending on the institution and the student's prior experience.
The Graduate Certificate in Customer Relations Management is highly relevant to industries such as retail, hospitality, and finance, where customer relationships are critical to success.
By completing this program, students can enhance their career prospects and advance to senior roles in customer-facing positions.
The program is also designed to be flexible, with online and part-time options available to accommodate the needs of working professionals.
Overall, the Graduate Certificate in Customer Relations Management is an excellent choice for individuals looking to launch or advance their careers in customer-facing roles.

Why this course?

Customer Relations Management is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, employing over 2.5 million people (Source: Office for National Statistics). A Graduate Certificate in Customer Relations Management can equip learners with the necessary knowledge and skills to excel in this field.
Industry Value Employment Figures
£43.8 billion 2.5 million
Customer Service 1.3 million
Call Centre Operations 1.2 million

Who should enrol in Graduate Certificate in Customer Relations Management ?

Ideal Audience for Graduate Certificate in Customer Relations Management Are you a recent graduate looking to kick-start your career in customer-facing roles? Do you have a passion for delivering exceptional customer experiences and want to develop the skills to succeed in this field?
Key Characteristics: You are likely to be a motivated and enthusiastic individual with excellent communication and interpersonal skills. You may have experience working in customer service, sales, or a related field, but are looking to transition into a more senior role or specialize in customer relations management.
Career Goals: Upon completion of the Graduate Certificate in Customer Relations Management, you can expect to progress into senior customer-facing roles, such as customer relationship manager, account manager, or customer experience manager. According to a report by the Chartered Institute of Marketing, the average salary for a customer experience manager in the UK is £43,000 per annum, with opportunities for career advancement and salary increases.
Prerequisites: You typically need a good honours degree (2:2 or above) in any relevant subject, such as business, marketing, or psychology. You should also have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills.