Graduate Certificate in Customer Journey Mapping in Retail Project Management

Friday, 31 October 2025 06:29:32

International applicants and their qualifications are accepted

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Overview

Overview

Customer Journey Mapping in Retail Project Management


A customer-centric approach is crucial for retail businesses to stay competitive. The Graduate Certificate in Customer Journey Mapping in Retail Project Management equips learners with the skills to design and implement effective customer journey maps.


Targeted at retail professionals and project managers, this program focuses on understanding customer needs, pain points, and behaviors to create seamless shopping experiences.


Through a combination of theoretical knowledge and practical applications, learners will develop expertise in customer journey mapping, service design, and project management.


By the end of the program, learners will be able to analyze customer data, identify areas for improvement, and implement changes to drive business growth and customer satisfaction.


Are you ready to take your retail career to the next level? Explore the Graduate Certificate in Customer Journey Mapping in Retail Project Management and discover how to create a customer-obsessed retail business.

Customer Journey Mapping is a game-changer in retail project management, allowing you to design and optimize the shopping experience for maximum customer satisfaction. This Graduate Certificate program equips you with the skills to create comprehensive customer journey maps, identify pain points, and develop targeted solutions. By understanding the customer's entire journey, you'll be able to Customer Journey Mapping and improve operational efficiency, reduce costs, and boost sales. With a strong focus on data analysis and project management, this course opens doors to exciting career opportunities in retail and beyond. Upon completion, you'll be equipped to drive business growth and success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Journey Mapping • Retail • Customer Experience • Process Improvement • Project Management •
Understanding Customer Needs • Customer Insights • Empathy • User-Centered Design •
Identifying Pain Points • Customer Pain Points • Barriers • Pain Point Analysis •
Developing Customer Journey Maps • Journey Mapping • Customer Journey • Process Mapping •
Analyzing Customer Journey Data • Data Analysis • Metrics • Key Performance Indicators •
Designing Customer Journey Solutions • Solution Design • Process Optimization • Retail Operations •
Implementing Customer Journey Changes • Change Management • Project Planning • Retail Project Management •
Measuring Customer Journey Success • Evaluation Metrics • Return on Investment • Customer Satisfaction •
Continuous Improvement • Process Refining • Customer Feedback • Retail Excellence

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Journey Mapping in Retail Project Management

The Graduate Certificate in Customer Journey Mapping in Retail Project Management is a specialized program designed to equip students with the skills and knowledge required to create seamless customer experiences in retail environments.
This program focuses on teaching students how to map customer journeys, identify pain points, and develop strategies to improve customer satisfaction and loyalty.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer journey mapping, retail project management, and data analysis techniques.
Upon completion of the program, students will be able to apply their knowledge and skills to real-world retail projects, ensuring that customer needs are met and exceeded.
The Graduate Certificate in Customer Journey Mapping in Retail Project Management is typically completed over 6-12 months, depending on the institution and student commitment.
The program is highly relevant to the retail industry, as customer experience has become a key differentiator for businesses looking to stay competitive in a crowded market.
By studying customer journey mapping, retail project management, and data analysis, students will be well-equipped to take on leadership roles in retail organizations and drive business growth through improved customer satisfaction.
The program is designed to be flexible, with online and on-campus options available to accommodate different learning styles and schedules.
Graduates of the Graduate Certificate in Customer Journey Mapping in Retail Project Management can expect to secure roles in retail management, customer experience management, and data analysis, with salaries ranging from $60,000 to $100,000 per annum.
The program is taught by industry experts and academics, providing students with a unique blend of theoretical knowledge and practical experience.
The Graduate Certificate in Customer Journey Mapping in Retail Project Management is recognized by employers and academic institutions alike, ensuring that graduates have a strong foundation for future career advancement.
By investing in this program, students can gain a competitive edge in the job market and drive business success through improved customer satisfaction and loyalty.

Why this course?

Customer Journey Mapping is a crucial aspect of retail project management in today's market. According to a survey by the UK's Retail Week, 75% of retailers believe that customer experience is crucial to their success, with 60% stating that it's more important than ever (Source: Google Charts 3D Column Chart).
Year Percentage
2018 40%
2019 55%
2020 70%

Who should enrol in Graduate Certificate in Customer Journey Mapping in Retail Project Management?

Ideal Audience for Graduate Certificate in Customer Journey Mapping in Retail Project Management Retail professionals seeking to enhance their skills in customer-centric project management are the primary target audience for this programme.
Key Characteristics: Retailers with 50+ employees, aged 25-45, holding a degree in a related field, and having at least 2 years of experience in customer-facing roles.
Career Goals: Individuals aiming to transition into project management roles, improve customer experience, and increase sales through data-driven decision making.
Industry Insights: The UK retail industry is experiencing a shift towards omnichannel retailing, with 75% of consumers expecting a seamless shopping experience across online and offline channels.
Programme Benefits: Graduates will gain expertise in customer journey mapping, project management, and data analysis, enabling them to drive business growth and improve customer satisfaction.