Graduate Certificate in Customer Journey Mapping Mastery

Saturday, 14 February 2026 16:00:10

International applicants and their qualifications are accepted

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Overview

Overview

Customer Journey Mapping Mastery


Unlock the secrets to creating seamless customer experiences with our Graduate Certificate in Customer Journey Mapping Mastery.


Customer journey mapping is a powerful tool for businesses looking to improve customer satisfaction and loyalty. This program is designed for professionals who want to develop the skills to create comprehensive customer journey maps that drive business growth.

Through a combination of online courses and hands-on projects, learners will gain a deep understanding of customer journey mapping principles, tools, and best practices.


Key takeaways include how to identify customer pain points, design intuitive customer journeys, and measure the effectiveness of your maps. By the end of this program, learners will be equipped to create customer journey maps that drive real results.

Don't miss out on this opportunity to elevate your career and take your business to the next level. Explore our Graduate Certificate in Customer Journey Mapping Mastery today and start creating customer journeys that delight and retain.

Customer Journey Mapping Mastery is the ultimate tool for professionals seeking to revolutionize their approach to customer experience. By mastering the art of customer journey mapping, you'll gain a deep understanding of your customers' needs and preferences, allowing you to create tailored solutions that drive loyalty and growth. With this Customer Journey Mapping Mastery course, you'll learn how to identify pain points, design seamless experiences, and measure success. You'll also develop essential skills in data analysis, stakeholder management, and communication, opening doors to exciting career opportunities in customer experience management and business analysis.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Journey Mapping Fundamentals • Understanding Customer Pain Points and Needs • Identifying and Analyzing Customer Touchpoints • Developing Empathetic Understanding of Customer Behavior • Creating Customer Personas and Journey Maps • Mapping and Visualizing Customer Journeys • Identifying and Prioritizing Customer Pain Points • Designing and Implementing Customer Journey Improvements • Measuring and Evaluating Customer Journey Success

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Customer Journey Mapping Mastery

The Graduate Certificate in Customer Journey Mapping Mastery is a specialized program designed to equip students with the skills and knowledge necessary to create and implement effective customer journey maps.
This program focuses on teaching students how to analyze customer behavior, identify pain points, and design solutions that meet their needs, resulting in increased customer satisfaction and loyalty.
Upon completion of the program, students will be able to apply customer journey mapping techniques to drive business growth and improve customer experience across various industries, including retail, finance, and healthcare.
The Graduate Certificate in Customer Journey Mapping Mastery typically takes 6-12 months to complete and consists of 4-6 courses, depending on the institution and location.
The program is designed to be flexible, with online and on-campus options available, making it accessible to working professionals and students who need to balance their studies with other commitments.
The Graduate Certificate in Customer Journey Mapping Mastery is highly relevant to the customer experience management industry, as companies continue to prioritize customer-centric strategies to stay competitive in today's market.
By mastering customer journey mapping, students will gain a competitive edge in the job market and be able to pursue careers in customer experience management, product development, and business analysis.
The program's focus on practical skills and real-world applications ensures that students are well-prepared to apply their knowledge and skills in a variety of industries and contexts.
Graduates of the Graduate Certificate in Customer Journey Mapping Mastery can expect to earn a salary range of $60,000 to $100,000 per year, depending on their level of experience and industry.
Overall, the Graduate Certificate in Customer Journey Mapping Mastery is an excellent choice for individuals who want to advance their careers in customer experience management and drive business growth through data-driven decision making.

Why this course?

Customer Journey Mapping Mastery is a highly sought-after skill in today's market, with the UK's customer experience industry projected to reach £1.1 billion by 2025, growing at a CAGR of 10.4% (Source: Statista). To stay ahead, professionals need to master the art of customer journey mapping, a crucial aspect of customer experience design.
UK Customer Experience Industry Projected Value (£ billion) / Growth Rate (%)
2020 £840 million / 8.5%
2025 £1.1 billion / 10.4%

Who should enrol in Graduate Certificate in Customer Journey Mapping Mastery ?

Customer Journey Mapping Mastery is ideal for
business professionals looking to improve customer experience
with 2+ years of experience in marketing, sales, or customer service
who want to develop advanced skills in customer journey mapping
and stay ahead of the competition in the UK, where 71% of customers
report that their expectations are not met, highlighting the need
for effective customer journey mapping strategies