Graduate Certificate in CRM Software Skills

Friday, 13 February 2026 14:03:15

International applicants and their qualifications are accepted

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Overview

Overview

CRM Software Skills


Gain the expertise to implement and manage effective customer relationship management (CRM) systems, enhancing business operations and customer satisfaction.


Designed for professionals seeking to upskill in CRM software, this graduate certificate program focuses on practical skills development, covering topics such as data analysis, sales force automation, and customer service management.


Some key areas of focus include:

CRM system implementation and configuration

Data analysis and reporting

Process optimization and workflow management


Develop the skills to drive business growth, improve customer engagement, and increase operational efficiency with our CRM Software Skills graduate certificate program.

Explore this program further to learn more about our curriculum, course structure, and career outcomes.

CRM Software Skills are in high demand, and this Graduate Certificate program will equip you with the expertise to succeed. By mastering CRM Software Skills, you'll enhance customer relationships, boost sales, and gain a competitive edge in the job market. This course offers CRM Software Skills training, covering key areas such as data management, workflow automation, and reporting. You'll also explore industry-leading tools like Salesforce and Microsoft Dynamics. With CRM Software Skills, you'll be prepared for roles like Customer Success Manager, Business Analyst, or Sales Operations Specialist. Career prospects are excellent, with opportunities in various industries.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• CRM Fundamentals •
• Data Management in CRM •
• Sales Force Automation •
• Customer Relationship Management •
• Contact Management •
• Lead Management •
• Sales Performance Analysis •
• Marketing Automation •
• Data Analysis in CRM •
• CRM Integration with Other Systems

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in CRM Software Skills

The Graduate Certificate in CRM Software Skills is a specialized program designed to equip students with the knowledge and skills required to succeed in the field of customer relationship management (CRM) software.
This program focuses on teaching students how to effectively use CRM software to manage customer interactions, sales, and marketing efforts.
Upon completion of the program, students will be able to demonstrate their understanding of CRM software skills, including data analysis, sales forecasting, and customer service management.
The Graduate Certificate in CRM Software Skills is typically completed over a period of 6-12 months, depending on the institution and the student's prior experience.
The program is designed to be flexible, with online and on-campus options available to accommodate different learning styles and schedules.
The Graduate Certificate in CRM Software Skills is highly relevant to the business world, as more and more companies are adopting CRM software to improve their customer service and sales performance.
Graduates of this program can expect to find employment opportunities in various industries, including retail, finance, and healthcare, where CRM software is widely used.
The skills learned through this program, such as data analysis and sales forecasting, are also transferable to other areas of business, making graduates highly competitive in the job market.
Overall, the Graduate Certificate in CRM Software Skills is an excellent choice for individuals looking to launch or advance their careers in the field of CRM software.

Why this course?

Graduate Certificate in CRM Software Skills holds immense significance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of marketers in the UK consider CRM software to be a key tool for driving business growth. Moreover, a report by the UK's Office for National Statistics (ONS) states that the use of CRM software is expected to increase by 15% annually over the next three years.
Year Percentage Increase
2020 10%
2021 12%
2022 15%

Who should enrol in Graduate Certificate in CRM Software Skills ?

Ideal Audience for Graduate Certificate in CRM Software Skills Are you a sales professional, marketing specialist, or business analyst looking to upskill in customer relationship management (CRM) software? If so, this course is designed for you.
Key Characteristics: You should have a good understanding of business operations, preferably in a sales or marketing role. You should also be familiar with Microsoft Office and have basic computer skills.
Industry Background: The UK's customer relationship management (CRM) market is expected to grow by 10% annually, with an estimated value of £1.4 billion by 2025. This course will equip you with the skills to succeed in this rapidly growing industry.
Learning Outcomes: Upon completion of this course, you will be able to design, implement, and manage CRM systems, as well as analyze customer data and develop effective marketing strategies.