Graduate Certificate in Business Process Improvement for Contact Centres

Monday, 16 February 2026 12:51:09

International applicants and their qualifications are accepted

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Overview

Overview

Business Process Improvement

is a crucial aspect of contact centre management, and this Graduate Certificate aims to equip learners with the skills to enhance efficiency and customer satisfaction.

Designed for professionals working in contact centres, this programme focuses on developing knowledge and expertise in process analysis, design, and implementation.

Through a combination of theoretical and practical learning, learners will gain a deep understanding of business process improvement methodologies, including Lean and Six Sigma.

They will also learn how to identify and address pain points, implement changes, and measure the impact of their efforts.

By the end of the programme, learners will be able to apply their knowledge to drive business growth and improve customer experience.

So, if you're looking to take your career to the next level and make a real impact in the contact centre industry, explore this Graduate Certificate in Business Process Improvement for Contact Centres today!

Business Process Improvement is at the heart of this Graduate Certificate in Contact Centres, equipping you with the skills to drive efficiency and excellence. By mastering business process improvement techniques, you'll enhance customer experience, reduce costs, and boost productivity. This course focuses on business process improvement strategies, analytics, and tools, ensuring you're job-ready in a rapidly changing industry. With a strong emphasis on practical application, you'll develop a deep understanding of business process improvement methodologies, including Lean and Six Sigma. Career prospects are excellent, with opportunities in operations management, quality assurance, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Business Process Improvement in Contact Centres •
• Customer Service Quality Management •
• Contact Centre Operations and Management •
• Service Level Management and Performance Measurement •
• Process Mapping and Analysis •
• Lean Six Sigma Principles in Contact Centres •
• Change Management and Implementation •
• Technology and Tools for Process Improvement •
• Metrics and Evaluation for Process Improvement •
• Strategic Planning for Contact Centre Improvement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Business Process Improvement for Contact Centres

The Graduate Certificate in Business Process Improvement for Contact Centres is a specialized program designed to equip students with the knowledge and skills required to optimize business processes in contact centre environments. This program focuses on teaching students how to identify areas of inefficiency, design and implement process improvements, and measure the effectiveness of these changes. By the end of the program, students will be able to apply their knowledge to real-world scenarios and contribute to the improvement of contact centre operations. The duration of the Graduate Certificate in Business Process Improvement for Contact Centres is typically one year, consisting of four to six modules. Each module is designed to build on the previous one, providing students with a comprehensive understanding of business process improvement principles and practices. The program is highly relevant to the contact centre industry, as it addresses the specific challenges and opportunities that arise in this sector. By learning how to analyze and improve business processes, students can help contact centres to increase efficiency, reduce costs, and enhance customer satisfaction. Upon completion of the program, graduates can expect to gain a range of skills, including process analysis, design, and implementation; project management; and data analysis and interpretation. These skills are highly valued by employers in the contact centre industry, and can lead to career advancement opportunities in roles such as process improvement manager, operations manager, or business analyst. The Graduate Certificate in Business Process Improvement for Contact Centres is a great option for individuals who are looking to transition into a career in business process improvement, or who want to enhance their existing skills and knowledge in this area. With its focus on practical application and industry relevance, this program is well-suited to students who are looking to make a positive impact in the contact centre industry.

Why this course?

Graduate Certificate in Business Process Improvement for Contact Centres is highly significant in today's market, particularly in the UK. According to a survey by the Centre for Contact Management, 75% of UK contact centres believe that process improvement is crucial for their success. Moreover, a study by the International Customer Service Institute found that companies that invest in process improvement see a 25% increase in customer satisfaction.
Process Improvement Benefits Percentage
Increased Efficiency 60%
Improved Customer Experience 55%
Reduced Costs 45%

Who should enrol in Graduate Certificate in Business Process Improvement for Contact Centres ?

Ideal Audience for Graduate Certificate in Business Process Improvement for Contact Centres Are you a UK-based contact centre professional looking to enhance your skills and advance your career? Do you want to learn how to streamline processes, improve efficiency, and deliver exceptional customer experiences?
Key Characteristics: You are a UK-based contact centre professional with at least 2 years of experience, working in a team environment, and have a strong desire to learn and develop new skills. You are likely to be working in a role such as Team Leader, Supervisor, or Assistant Manager, and are looking to progress your career or take on more responsibility.
Career Goals: You aim to become a process improvement specialist, leading the development and implementation of business process improvements in your contact centre. You want to enhance your knowledge of business process management, lean principles, and Six Sigma methodologies, and apply these skills to drive business growth and customer satisfaction.
Prerequisites: You have a good understanding of contact centre operations, customer service principles, and business process management. You are familiar with Microsoft Office and have basic IT skills. No prior knowledge of business process improvement or lean principles is required, as these will be covered in the programme.