Graduate Certificate in Business Customer Relationship Management

Tuesday, 11 November 2025 03:17:27

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of business success.

Develop the skills to build strong customer relationships and drive business growth with our Graduate Certificate in Business Customer Relationship Management.

Designed for professionals looking to enhance their CRM skills, this program focuses on strategic planning, relationship management, and data analysis.

Learn how to create personalized customer experiences, identify business opportunities, and measure the effectiveness of your CRM strategy.

Gain a competitive edge in the market and take your career to the next level with our Graduate Certificate in Business Customer Relationship Management.

Explore this program further and discover how you can apply CRM principles to drive business success.

Customer Relationship Management is at the heart of this Graduate Certificate in Business, equipping you with the skills to build lasting connections with clients and drive business growth. By mastering CRM principles, you'll gain a competitive edge in the job market, with career prospects in sales, marketing, and management roles. This course offers flexible online learning and practical industry experience, allowing you to apply theoretical knowledge to real-world scenarios. With a focus on data analysis, communication, and problem-solving, you'll be well-equipped to navigate the ever-changing business landscape and succeed in a rapidly evolving industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Strategic Marketing Planning •
• Business Communication and Interpersonal Skills •
• Sales and Account Management •
• Customer Service and Support •
• Data Analysis for Business Decision Making •
• Digital Marketing and Social Media •
• Business Ethics and Corporate Social Responsibility •
• Entrepreneurship and Small Business Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Business Customer Relationship Management

The Graduate Certificate in Business Customer Relationship Management is a postgraduate program designed to equip students with the skills and knowledge required to manage customer relationships effectively in a business setting.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and deliver tailored solutions to meet those needs.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including market research, customer segmentation, and relationship building.
The program also covers industry-specific topics such as CRM software, data analysis, and customer service management.
Upon completion of the program, students will be able to apply their knowledge and skills to manage customer relationships in a variety of business contexts, including sales, marketing, and customer service.
The Graduate Certificate in Business Customer Relationship Management is a highly relevant program for professionals looking to advance their careers in business and customer-facing roles.
The program is typically completed over one year, with students attending classes on campus or online.
The duration of the program can vary depending on the institution and the student's prior qualifications.
Overall, the Graduate Certificate in Business Customer Relationship Management is an excellent choice for individuals looking to develop their skills in customer relationship management and advance their careers in business.

Why this course?

Customer Relationship Management is a vital aspect of business operations in today's market. According to a survey by the Chartered Institute of Marketing, 85% of UK businesses believe that customer relationship management is crucial for their success. The same survey found that 75% of businesses in the UK have a customer relationship management strategy in place.
Year Percentage of Businesses with CRM Strategy
2015 45%
2018 60%
2020 75%
2022 85%

Who should enrol in Graduate Certificate in Business Customer Relationship Management?

Ideal Audience for Graduate Certificate in Business Customer Relationship Management Are you a recent graduate looking to kick-start your career in business? Do you have a passion for understanding customer needs and delivering exceptional service? If so, this course is perfect for you.
Key Characteristics: You should be a motivated and ambitious individual with a strong desire to succeed in the business world. You'll also need excellent communication and interpersonal skills, as well as the ability to work well under pressure.
Career Goals: Upon completing this course, you can expect to secure roles such as Customer Relationship Manager, Account Manager, or Business Development Manager. In the UK, the average salary for a Customer Relationship Manager is around £35,000-£45,000 per annum, with opportunities for career progression and advancement.
Prerequisites: No prior experience is required, but a good understanding of business principles and customer service skills is essential. You'll also need to be proficient in Microsoft Office and have excellent time management and organizational skills.