Graduate Certificate in Advanced Telephone Skills for Receptionists

Friday, 13 February 2026 14:47:03

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Advanced Telephone Skills


Develop the expertise to excel in a receptionist role with our Graduate Certificate in Advanced Telephone Skills.


Mastering the art of telephone communication is crucial for receptionists. This program equips learners with the skills to handle complex calls, build rapport with clients, and provide exceptional customer service.
Through interactive modules and hands-on training, participants will learn to navigate challenging situations, manage caller expectations, and work effectively in a fast-paced environment.
By the end of the program, learners will be equipped to handle high-pressure situations, manage their time efficiently, and provide a positive experience for clients.
Explore this opportunity to take your career to the next level and discover the benefits of advanced telephone skills.

Telephone skills are the backbone of any successful receptionist, and our Graduate Certificate in Advanced Telephone Skills is designed to elevate your expertise. With this course, you'll master the art of handling complex calls, navigating challenging conversations, and providing exceptional customer service. You'll learn telephone etiquette, conflict resolution, and time management techniques to boost your productivity and confidence. Upon completion, you'll be equipped with the skills to take on senior roles or transition into related careers, such as customer service management or sales. Our unique approach combines theoretical knowledge with practical training, ensuring you're job-ready and ready to thrive.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Telephone Etiquette and Professionalism •
• Answering and Greeting Techniques •
• Handling Customer Complaints and Enquiries •
• Telephone Communication Skills for Effective Communication •
• Managing Multiple Calls and Priorities •
• Telephone Etiquette in a Multicultural Environment •
• Conflict Resolution and De-escalation Techniques •
• Telephone Record Keeping and Data Entry •
• Telephone Security and Confidentiality

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Advanced Telephone Skills for Receptionists

The Graduate Certificate in Advanced Telephone Skills for Receptionists is a specialized program designed to equip students with the necessary skills to excel in a telephone-based work environment.
This course focuses on teaching students how to handle incoming and outgoing calls, manage customer inquiries, and provide exceptional customer service.
Upon completion of the program, students will be able to demonstrate their ability to handle complex telephone situations, resolve conflicts, and work effectively in a team environment.
The learning outcomes of this program include the ability to answer and direct calls, manage customer expectations, and provide accurate information to customers.
The duration of the Graduate Certificate in Advanced Telephone Skills for Receptionists is typically 6-12 months, depending on the institution and the student's prior experience.
This program is highly relevant to the hospitality, healthcare, and customer service industries, where effective telephone skills are essential for providing excellent customer service.
By completing this program, graduates will be well-equipped to take on more senior roles in reception or customer service positions, or pursue further education in related fields such as business administration or communications.
The Graduate Certificate in Advanced Telephone Skills for Receptionists is a valuable investment for individuals looking to advance their careers in a telephone-based work environment.
With its focus on practical skills and industry-relevant learning outcomes, this program is an excellent choice for students seeking to develop their telephone skills and succeed in a competitive job market.

Why this course?

Graduate Certificate in Advanced Telephone Skills is a highly sought-after qualification for receptionists in today's market. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers in the UK consider effective communication skills to be essential for a receptionist role. Moreover, a study by the Office for National Statistics (ONS) revealed that 60% of employees in the UK work in customer-facing roles, making advanced telephone skills a vital asset.
Employer Demand Percentage
Employers in the UK 75%
Customer-facing roles 60%

Who should enrol in Graduate Certificate in Advanced Telephone Skills for Receptionists?

Ideal Audience for Graduate Certificate in Advanced Telephone Skills for Receptionists Receptionists in the UK looking to enhance their communication skills and advance their careers in the customer service industry, with a focus on those working in call centers, offices, and other business environments.
Key Characteristics: Typically possess basic telephone skills, with a minimum of 1-2 years of experience in a reception or customer service role. May be seeking career progression, improved job satisfaction, or enhanced employability in the UK job market.
Target Industries: Call centers, offices, corporate businesses, and other organizations that rely on effective communication and customer service skills. In the UK, this may include industries such as finance, healthcare, and retail.
Career Benefits: Graduates of this course can expect improved job prospects, increased earning potential, and enhanced career advancement opportunities in the UK job market. With advanced telephone skills, they can take on more senior roles or transition into related fields such as account management or customer success.